What does a ticket agent do?

Mainly responsible for answering domestic and international air ticket reservation calls on the hotline and keeping the calls open; Familiar with the business knowledge and operation process of this position, handle the reservation business independently, and ensure the timely and accurate service;

Give accurate and professional answers to customers' consulting questions; Check, update and improve customer information in time to ensure the integrity and accuracy of customer information. Prepare customer invoices and accept payment.

Collect and publish necessary documents, such as air tickets, travel insurance policies and travel routes, and negotiate with customers to confirm that their service requirements and travel preferences are best responded. Check the passenger files to determine the destination and assign boarding passes.

Extended data:

The key work of air ticket agents is to do a good job in selling tickets, changing tickets and refunding tickets. Their prospects mainly depend on the prospects of air tickets. According to the survey data, in foreign countries, such as the United States, domestic vehicles are more airplanes, and their airports are 100 times more than domestic ones. What's more, the country regards everyone as its own development goal, which shows the development trend of the country.

At present, the state has overhauled the railway, and the investment in the railway is enough to build a few kilometers of railway to build an airport teacher. Relatively speaking, the development prospect is huge. With the increase of airports and trips, when the airport has become a relatively popular equipment in a city, the price will be relatively reduced, and the plane will become a very common means of transportation if more people take it. This is the inevitable trend of development.

Therefore, the development of air ticket agency is very objective. By then, their workload will increase and their positions will increase. Aviation students can consider this development.