What is the reception process at the front desk of a travel agency?

The reception process at the front desk of a travel agency is: answer phone calls, answer questions, receive guests, sign contracts, apply for insurance, return visits from guests, and become familiar with travel products.

Front desk clerk job responsibilities:

1. Responsible for the reception, basic consultation and introduction of visiting customers at the company's front desk;

2. Responsible for the reception of interviewers, company Visits and introductions

3. Responsible for answering and transferring calls;

4. Responsible for sending and receiving faxes of the company, as well as copying documents, sending and receiving letters, newspapers, documents, etc.;

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5. Timely update and manage contact information such as employee mailing addresses and phone numbers;

6. Responsible for the daily management of company employee activities;

7. Responsible for company reception The office and the president's office are clean and the tables and chairs are arranged neatly and kept neat and clean at all times;

8. Responsible for inspecting and supervising the sanitation environment of the office and the management of flowers and plants;

9 , Responsible for ordering water, arranging letters and packages, and contacting express companies;

10. Responsible for business trip air tickets or other ticket booking matters assigned by supervisors at all levels;

11. Complete other temporary tasks assigned by superiors.

Extended information

The front desk clerk is the first channel for customers to understand the enterprise and the company. The first impression of "affirmation" and "success" brings good benefits to the company. On the basis of doing their job well, clerks should improve the quality of customer (visitor) service. They must first avoid leaving the customer with a bad impression of service.

In the process of providing services to customers (visitors), we must consider the actual situation of the customers (visitors) and adjust the form of service performance according to the feelings of the customers (visitors), that is, for the customers (visitors) Provide personalized, high-value services.

Baidu Encyclopedia-Front Desk Clerk