How to cultivate and improve the quality and ability of tourism work

1. Cultivation of self-disposition. Self-cultivation of character is an essential intrinsic factor for high-quality service personnel. The impression a high-quality service staff leaves on people is that they are knowledgeable, skilled and courteous. Although some people can master some etiquette standards through training, they are always unable to apply them freely, operate irregularly, and handle problems inappropriately. The fundamental reason lies in the lack of self-cultivation. Only by cultivating one's own temperament and continuously improving one's own ideological cultivation can one improve oneself and become a high-quality service personnel.

Specifically speaking, first of all, consciously improve moral awareness and personal moral cultivation politically and ideologically, adhere to selflessness, and consciously abide by various rules and regulations.

Secondly, work hard to learn scientific and cultural knowledge and study business hard. A high-quality service staff must have considerable education and proficient business capabilities in order to be able to work with ease. Tourism educators and business leaders have the responsibility to educate, guide and encourage education subjects to extensively engage in various subjects such as cultural history, natural sciences, music and art, and organize various activities that are beneficial to physical and mental health to cultivate their sentiments.

Third, practice hard and be good at summarizing. High-quality service personnel must have good psychological quality, strictly demand themselves, restrain themselves, and hone themselves in practice to make themselves more mature. In dealing with various emergencies, being orderly and unhurried, satisfying customers without causing losses to yourself, requires good psychological quality as the basis. For example, discussion activities on topics such as "The most difficult customer I have ever encountered" or "When a customer wronged you..." can be carried out regularly or irregularly to communicate and cultivate good psychological quality.