What is a local tour guide?

Lead: Local tour guides are also called local tour guides or local tour guides for short. It is a kind of tour guide (full escort, outbound tour leader and local escort), and it also requires the highest professional quality of tour guides. The tour guide is the direct executor of tourism activities, and the local escort is the tour guide of the tourist destination, so it is also the most important executor of the team plan.

As the name implies, the local escort is also a local escort. Refers to the staff appointed by the reception travel agency to implement the reception plan on behalf of the reception agency and provide local tourism activities arrangement, explanation and translation services for tourism. Also known as ground guidance or simply ground guidance. It is a kind of tour guide (full escort, outbound tour leader and local escort), and it also requires the highest professional quality of tour guides. The tour guide is the direct executor of tourism activities, and the local escort is the tour guide of the tourist destination, so it is also the most important executor of the team plan.

Tour guide service procedures:

(1) service preparation: 1. Be familiar with and study the notice of taking over the delegation, master the transportation ticket, contact the driver, and verify the arrival time, housing and catering of the team; Second, make knowledge preparation, flexibly prepare the best reception schedule, and finally make material preparation, image preparation and psychological preparation for receiving special requirements and special teams.

(2) Welcome preparation: check the flight (including the number of trains and ships) and contact the driver to go to the airport (or station or wharf), pick up the team, check the situation of the team, hand over the luggage, wait for the bus and give a welcome speech, adjust the time difference, guide along the way as soon as possible, discuss and announce the schedule.

(3) Hotel check-in service: assist in check-in procedures, introduce hotel facilities, announce the time and place of assembly, supervise the luggage entering the room, agree and inform the morning call and meal time, as well as the dining service in the hotel, assist in foreign currency exchange, and supervise the hotel to perform the contract.

(4) Sightseeing service: forecast the weather, count the number of people, guide on the way, announce the time and place of driving, sign the bill or buy tickets, the tour guides explain one by one, answer questions, get on the bus at scenic spots and count the number of people.

(5) Catering service: We should know and treat the dining place, matters needing attention in catering service, ordering principles of restaurants designated by the society in detail, and handle special circumstances well.

(6) Shopping service: Abide by the principle of shopping service and choose the time to shop in the designated store.

(7) Add some points and team nightlife: understand the premise of adding some points and the precautions of team nightlife.

(8) Other services: visit and conference services, conference tours.

(9) See-off service: check the plane (or car, boat) ticket, confirm the air ticket, confirm and inform the baggage consignment, the last meal and the departure time, emphasize the baggage consignment regulations and the necessity of departure on time, sign the team statement, deliver the baggage, check out the house, ensure the departure on time, deliver a farewell speech on the way, go through the boarding (car, boat) formalities and baggage consignment, and ask the guests to fill out the pick-up quality list.

The difference between the whole tour guide and the local tour guide;

Full escort means that the staff appointed by the group travel agency, as the representative of the group travel agency, implements the reception plan with the cooperation of the team leader and the local accompanying tour guide to provide full escort service for the tour group.

The requirements for local tour guides are the highest in the whole tour guide industry. If you want to be a qualified and perfect local tour guide, you may only accumulate experience and enrich your own experience through continuous practice!

service program

The procedure of local escort service refers to the working procedure of local escort tour guide from accepting the reception task of tour group issued by travel agency until the tour group leaves the local area and completes the aftermath. Includes the following six aspects:

Service preparation 1, familiar with the reception plan. The local escort must carefully read and be familiar with the reception plan before receiving the tour group, because the reception plan is the contract arrangement for the tour group organizer to entrust the local reception agency to organize and implement the tour group activities, and it is the main basis for the local accompanying tour guide to understand the basic situation of the tour group and arrange the activity schedule. Familiar reception plans mainly include:

Service preparation

(1) Overview of tour groups: including tour group name, contact person name, telephone number, tour group name in tourist area, country, tour group name, code number, computer serial number, charging standard, language used, and name of tour leader.

(2) Members of tour groups: including the number of members, their names, occupations, gender, religious beliefs, etc.

(3) Tourist routes and means of transportation: including the whole route, entry and exit places, the situation of means of transportation, the frequency, time and place of arrival and departure of local means of transportation.

(4) Transportation ticket: Whether the transportation ticket for the group to the next station is booked as planned, and whether it is changed or altered; Whether there is a return ticket; Whether the export ticket is an OK ticket or an open ticket.

(5) Group special requirements and taboos: Are there any special requirements for housing, car use, sightseeing, breakfast, etc. Are there any old, weak and sick tourists who need special care?

(6) Do you need to apply for a certificate in advance? If there is a region or city that does not need to apply for a pass in advance, do the relevant procedures in advance.

(7) Payment method of airport construction fee: whether it is paid by the reception agency or by the tourists themselves.

2. Implement the reception. One day before the arrival of the tour group, the local tour leader shall, jointly with relevant departments and personnel, implement and check the local transportation, accommodation, luggage transportation and other matters of the tour group, including:

(1) View the schedule. The local escort should check the date, departure time, tour items, dining places, shopping, evening activities, free activities and meetings arranged by the local reception organization with the reception plan of the tour group organization. If any discrepancy is found, you should contact the relevant personnel of the travel agency and ask for necessary modification.

(2) Implement green transportation. Local escorts should contact the tour bus company to confirm the vehicle model, license plate number and driver's name provided by the group during local activities.

(3) Ensure accommodation and meals. The local escort should be familiar with the location, general situation, service facilities and service items of the group in advance; Check the number of people, grade and whether breakfast is included in the group room, and contact the relevant restaurant for confirmation.

(4) understand the baggage delivery situation.

(5) Understand unfamiliar scenic spots. The local escort should know the general situation of the new tourist attractions or unfamiliar tourist attractions planned by the group in advance, such as opening hours, tickets, toilet locations, etc.

(6) master the contact number. The local escort should prepare in advance and carry with him the telephone numbers, pagers and mobile phones of tour guides such as travel agencies, restaurants, restaurants, motorcades, drivers, theaters, shopping shops and bellmen, so as to contact them when necessary.

(7) Contact the supercargo. If it is an entry station, the local escort should contact the whole escort and agree on the time and place for * * * to pick up the delegation.

3. Make material preparations. Including stop sign, tour guide flag, handover form, cash, tour guide card, badge, business card, notebook, etc.

4. Language and knowledge preparation.

5. Image preparation.

6. Mental preparation. Before joining a tour group, tour guides should be psychologically prepared in two aspects: first, they may encounter problems and accidents in the process of joining a tour group, and they must be psychologically prepared for hard and complicated work; Second, we must be psychologically prepared to bear the criticism, complaints, accusations and complaints of some tourists.

Welcome service 1, welcome service is very important in the whole reception service, and its quality directly affects the quality of reception work in the future. Therefore, in order to ensure the smooth progress of the reception service, the local escort should make all preparations and arrangements for the reception before the arrival of the tour group, mainly including:

Welcome service

(1) Confirm the accurate arrival time of tour group vehicles.

(2) Contact the coach driver and agree on the departure time, joint location and parking place.

(3) After arriving at the traffic port, it is necessary to verify the exact time of the tour group's arrival again.

(4) Contact the bellboy and inform the tour group of the baggage delivery location.

(5) Stand in an eye-catching position at the exit of the traffic port with a reception card and warmly welcome the tour group.

2. What should I do at the traffic port after receiving the tour group?

(1) Introduce yourself briefly and welcome visitors.

(2) Verify the actual number of people, and report to the relevant departments of the reception institution in time if it is inconsistent with the plan.

(3) Check the luggage of the tour group together with the tour leader and accompanying personnel, verify it and hand it over to the bellman, and handle the handover procedures.

(4) Remind tourists to check and carry things with them, then guide tourists to get on the bus and count the number politely.

3. What should the local escort do on the way from the traffic port to the hotel where the tour group stays?

On behalf of the host travel agency, he gave a welcome speech to all the tourists in the tour group.

If there is a time difference, help tourists adjust the time.

Take the first guided tour along the way

When you arrive at the hotel, tell the tourists the time, place and train number of the tour bus before getting off.

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