Traveling in Thailand, I booked a room through AGODA website, and the room payment has been paid. When we arrived at the hotel, we said there was no room and sent us to another hotel with poor conditi

Traveling in Thailand, I booked a room through AGODA website, and the room payment has been paid. When we arrived at the hotel, we said there was no room and sent us to another hotel with poor conditions. How can I claim compensation? You want AGODA to complain about this, but Thailand Tourism Service Center doesn't care about this.

This is a problem between AGODA and the hotel.

But just to tell you, I booked the future on AGODA, so I'd better call the hotel to confirm it.

It should be said that all booking websites are like this.