How to write a consumer complaint letter?

What is the format of a consumer complaint letter?

If it is a 12315 consumer complaint, there are official complaint channels, such as the following:

How to write a consumer complaint letter ?

Are you a buyer or a seller? If you are a seller, this kind of fraudulent behavior is not supported. If you are a buyer, you already know it and ask him to write it in the supplementary terms< /p>

Complaint letter to the Consumer Association

I bought a PDA in Hong Kong. The product was genuine, but I had some problems after using it for a while. I complained once by email. A few days later There was a reply asking me to provide such and such evidence. Later, I went to Hong Kong to find a dealer for after-sales service, but the after-sales service time was too long, so I gave up.

How to write a complaint letter

Complaint letter and its format 1. Complaint letter refers to the consumer’s request after a consumer rights dispute occurs between a consumer and an operator. Written materials submitted to the association when it comes to mediate. 2. Main contents of the complaint (1) Basic information of the complainant. That is, the complainant’s name, residence, workplace, postal code, contact phone number, etc. (2) Basic information of the respondent. That is, the respondent’s name (or company name), address, postal code, phone number, legal representative, person in charge, etc. (3) Consumption disputes. That is, the time, price, quantity, specific degree of damage and relevant evidence materials for purchasing goods or receiving services. When purchasing goods, you must also write down the trademark, brand name, etc. of the goods. This part should be written in as much detail as possible so that the Consumer Association can refer to it when investigating. (4) Complaint request. Including returns, exchanges, repairs of original goods, payment of compensation, etc. 3. Format of complaint letter There is no fixed format for complaint letter. Please give an example below for reference. The format is as follows: Complaint X X X Consumer Association: My name is Zhao X X, female, I live at No. X When I went to the X X shopping mall in X X X shopping mall is at No. X Salesperson: X X X, phone number: X X X X X X. What happened is this: (omitted) I requested the Consumer Association to safeguard my legitimate rights and interests in accordance with the law, and requested X X shopping mall to compensate for the loss of X X X X yuan. Complainant: Zhao X In order to maintain the credibility of the dealer and improve its reputation, it is necessary to make reasonable compensation acceptable to consumers from the perspective of consumers

Write a complaint letter to the Consumer Association as a tourist 255 Points

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Tour guides have taken tourists to shopping malls many times. How do consumers write a complaint letter to the Consumer Association?

You can book tickets on the website by yourself, because you are not joining a group. , so the tour guide will not be responsible for your trip expenses.

If you want to book tickets through this travel agency, your situation will be classified as a travel agency purchasing tickets, and you will have to pay appropriate handling fees.

The cheapest air ticket also depends on the price quoted by each airline, and travel agencies cannot make the decision

Request: Sample consumer complaint letter

Complaint Book

Director Dai of Zhejiang Provincial Environmental Protection Bureau and other leaders.

We are the owners of Linjiang Garden in Hangzhou. Two years ago, we purchased a property pre-sold by Zhejiang Fulida Real Estate Development Co., Ltd. The property is located south of the Qiantang River Bridge in Hangzhou, only 50 meters away from the Zhejiang-Jiangxi Railway. Construction started in 2002 and delivery started in April 2005. The total construction area is approximately 300,000 square meters. According to the area delineated by the Hangzhou Municipal People's Government, Linjiang Garden must meet the Class I standard of the "Urban Area Noise Standard".

Because the developer did not comply with the "Linjiang Garden Pearl Garden. Fuliyuan Residential Community Construction Project Environmental Impact Report" issued by the Hangzhou Environmental Protection Science Research Institute and the "Construction Project Environmental Impact Report" issued by the Hangzhou Municipal Environmental Protection Bureau Environmental Impact Assessment Reply [2002] No. 0499 concerning the railway environmental noise control requirements, resulting in the owner of Linjiang Garden Fuliyuan being unable to move in due to the noise after taking over the house. The developer refused to use insulated glass soundproof windows on the grounds that environmental protection had passed the inspection. Our owners suffered a loss of nearly 15 million yuan (of course, the developer will also have an additional illegal gain of nearly 15 million yuan). The so-called pre-acceptance pass is actually a scam to deceive the people, and it is irrefutable evidence that the Environmental Protection Bureau's Construction Division has violated the law.

We have communicated with the Hangzhou Municipal Environmental Protection Bureau through multiple channels, and every time the Hangzhou Municipal Environmental Protection Bureau is the target of our complaints and the construction department of the department responsible for law enforcement and violations comes forward and gives some nonsense reasons. After prevarication, there is no further explanation. Our owners believe that the leaders of the Hangzhou Municipal Environmental Protection Bureau are covering up the situation, ignoring the interests of our people, refusing to correct their mistakes, and encouraging their subordinates to continue to enforce the law and break the law.

1. Facts and Basis

1. Linjiang Garden Residential Area = Industrial Enterprise?

It is illegal for the Hangzhou Municipal Environmental Protection Bureau Monitoring Center Station to use the "Measurement Method for Noise at the Boundary of Industrial Enterprises" (GB12349-90) to conduct acoustic environment monitoring and acceptance of the Fuliyuan residential area in Linjiang Garden. "Measurement Method of Noise at the Boundary of Industrial Enterprises" (GB12349-90): This standard is for the implementation of the "Environmental Protection Law of the People's Republic of China" and the "Regulations of the People's Republic of China on the Prevention and Control of Environmental Noise Pollution" and controls industrial enterprises. Developed to prevent noise hazards at factory boundaries. Scope of application: This standard applies to the boundaries of factories and enterprises and institutions that may cause noise pollution. Linjiang Garden Fuliyuan is a residential area and a functional living area, not a factory, nor an enterprise or institution. It must be monitored and accepted in accordance with the "Urban Regional Environmental Noise Standard" (GB3096-93). "Urban Area Environmental Noise Standard" (GB3096-93): This standard is to implement the "Environmental Protection Law of the People's Republic of China" and the "Regulations of the People's Republic of China on the Prevention and Control of Environmental Noise Pollution" to ensure the sound quality of urban life. formulated for environmental quality. This standard applies to urban areas. Rural production areas can refer to this standard for implementation

The scope of application of the two standards has clearly told us: Use the "Urban Area Environmental Noise Standard" (GB3096-93) standard to reduce the garden residential functional area Monitoring and acceptance is legal, but monitoring and acceptance using the "Measurement Method for Noise at the Boundary of Industrial Enterprises" (GB12349-90) is illegal.

If the "Measurement Method of Noise at the Boundary of Industrial Enterprises" (GB12349-90) can be used to monitor and accept the living areas of residential quarters, wouldn't there be such an absurd conclusion: Linjiang Garden residential living area = industrial There are two fans, a water pump and a transformer in the enterprise.

2. Distorted use of the "Noise Standards for Industrial Enterprises at Boundaries"

The "Noise Standards for Industrial Enterprises at Boundaries" require monitoring of boundary noise, while the Hangzhou Environmental Protection Monitoring Center Station monitors There are only four points in our community. This kind of nondescript monitoring is the product of collusion with developers.

3. Reply from the Standards Department of the State Environmental Protection Administration

Our owner consulted the Standards Department of the State Environmental Protection Administration over the phone. The clear reply from Mr. Zhang Mingning (010-84934069) introduced by the lady is as follows:

1) The residential area is a living functional area and should be monitored and accepted according to the "Urban Regional Environmental Noise Standard" (GB3096-93).

2) Regarding the issue of railway noise: Railway noise is not monitored and accepted as background noise, but it is definitely monitored and accepted as sudden noise.

4. . Requirements of Order No. 13 of the State Environmental Protection Administration

According to Order No. 13 of the State Environmental Protection Administration...>>

To Industrial and Commercial Bureau*** Do consumers need to write a complaint?

No, just call 12315.