What is the role of tour guides in the eyes of tourists and what kind of personal charm should they have?

Tour guides have a high position in the eyes of tourists, because they are between travel agencies, scenic spots and tourists, and they are very important communication bridges and concrete implementers of solving problems.

Since the status of tour guides is so important, the requirements for tour guides are also relatively high. Specifically:

1: service consciousness. Tourism is a service industry. The tour guide directly faces the tourists and provides services. They must have a full sense of service.

2. Professional knowledge. The quality of a scenic spot may not have a clear impression on many tourists, but as a tour guide, you must understand the scenic spots and routes, and describe and introduce the image of tourists.

3. toughness. All kinds of problems will inevitably appear in the process of traveling. How to solve them quickly and make the trip go smoothly is a test of the adaptability of tour guides.

4. The personal charm put forward by the questioner can only be reflected by combining the above abilities. For example, there are some tour guides, the men are handsome and the women are beautiful, but during the tour, they are very cold to the guests, and they are not active in handling things, and the guests complain a lot. Can it be called attractive?

Charm is the concrete external embodiment of ability, so to be a charming tour guide, you must have the ability.