How to treat the incident of women in red insulting tourists in Dali scenic spot?

It is a very typical contradiction between customers and businesses. Both sides of the incident have some problems that have not been handled well.

First, the details of the incident Someone broke the news on the Internet, saying that the clerk of a tambourine shop in Shuanglang, Dali was very arrogant and was insulted by the clerk when the customer didn't want to buy it. Later, the relevant information was pulled out by the media. Combined with the testimony of both sides, the whole thing is like this. Two tourists, a man and a woman, heard that there was a tambourine shop and were interested in going in. The clerk gave them a detailed introduction after they entered, and played tambourines at their request, and the female tourists also learned. Then the salesgirl asked them if they wanted to buy it, but they refused and showed off. The salesgirl then scolded them and the two sides had an argument. Later, tourists also reported to the police. After the whole incident became a big problem, the relevant agencies also punished the store. The salesgirl then posted an apology statement online.

Second, the contradiction between the two sides Two tourists think that this salesgirl is forced to buy and sell, because she doesn't want to buy, and the other party will swear. The salesgirl thought that the two tourists probably said they wanted to buy it after the service, but they didn't buy it. Because of the big psychological gap, they didn't hold back their scolding.

Third, personally, such disputes between customers and stores occur from time to time. Can only say that the service industry is really not easy. After a long period of hard work, the other party has no idea of buying. This psychological gap is relatively large, especially when the other party says that they want to buy it, but finally they don't buy it. It is unprofessional for a salesgirl to abuse tourists. Her boss is innocent. Due to the salesgirl's mistake, the store was closed for 30 days.

Let's just say that both sides have their own problems. After watching the video, we can also find that these two tourists are not as innocent as they say. The actual situation is not particularly obvious only from the video, and there are too many things that need too much attention.