What is the account manager of a general travel agency mainly responsible for?

The account manager of the travel agency is also the SalesManager-Government, the sales manager.

Job responsibilities:

1. Effectively maintain and manage customers according to the detailed rules for customer management;

2. Obtaining sales information of key customers;

3. Take the responsibility of providing preparations for business expansion with sales staff;

4. Make various preparations for new customers to implement travel management services, and cooperate with OP department to complete the Business Operation Manual implemented by new customers;

5. regularly produce and send travel information and special price information to customers, and take improving the sales of other products other than traditional business as one of the important work contents;

6. regularly contact and communicate with important customers, establish good relations, and timely feed back the information obtained through communication with customers, and feed it back to the business operation department in writing;

7. Conduct customer satisfaction surveys, handle complaints according to complaint handling procedures, make improvement plans, communicate with relevant departments and implement them;

8. Organize business personnel to carry out training in customer service skills and understanding customer needs;

9. Cooperate with the marketing department to implement the company's promotion activities;

1. cooperate with the finance department to collect accounts receivable;