Traditional Culture Encyclopedia - Tourist attractions - How about tourism management (hotel management)?
How about tourism management (hotel management)?
In fact, in addition to the most basic life, hotel management is more about management, communication, etiquette, sales and communication with the upper level. In hotel management, first learn the basic knowledge and theoretical definition of the hotel. Then there is a course called Art Appreciation of Hotel Supplies, which is also about study and life. Here you will know which porcelain is suitable for which tea, how to make coffee, what kind of goblet to taste wine, and how to cut cigars. Europeans are taboo about how many flowers to send and what kind of bed to sleep in ... "Etiquette" class teaches you how to walk, how to button a suit, when to make a phone call, and who hangs up first ... "Hotel service" is a practical course, making the bed, setting the table, serving dishes, receiving and smiling. ..
After learning life, you must learn management. First, I will learn "hotel sales skills", most foreign-funded enterprises. General manager, sales visit, routing, HSKP, revenue management (how to maximize funds), sales of all employees, sales report, sales psychology, carpet sales and customer snatching (law) ... Here I know how the battlefield money in shopping malls is pocketed. Management is a compulsory management course. Equality of responsibilities and rights is the most basic embodiment. Advantages and disadvantages of the management level and scope of the pyramid; The highest state that Maslow's principle pursues-the need of self-practice .. Only after completing this course will you realize how to be an organization, how to allocate personnel, how to expand the organization, how to manage a larger organization ... orderly, flexible, know yourself and be the best yourself! In this way, money flows into the account ... "Hotel Information System" course is the most advanced hotel network management course in the world. The "fedilo" system used by the world's top and best hotels is mastered here. "There are no Chinese characters in Fedio, it's an English version. I will teach you how to book, check in, profile, search, publish and list in front of the computer. Balance and adjust .. so forget the national humiliation and study English well, or the hotel industry will shut you out ... (I think of my Jay, sorry, rude)
After learning management and knowledge, I want to learn communication. I study in Hosmilai, Qingdao, and our school motto is "Don't forget to smile". To communicate, you must first expose your eight white teeth to be the most beautiful. Suit, tie, shoes and socks are in one. Of course, men should not forget the watch in their left hand, and women should not forget the most exquisite and expensive purse. Eat western food slowly, and remember to put the knife and fork in parallel after eating; When drinking and toasting, remember that the glass must not be higher than others ... Finally, communication is civilized and polite. Speak not only in Chinese but also in a foreign language. After all, many foreigners visit our country. Therefore, there is another course called "Hotel English". "Good morning" "What can I do for you?" I often talk about it. There are many technical terms, such as "front desk", "recession", "food and development", "department" and "shopping center" ... that is, how to integrate into the upper class and the world!
Hotel management is far more than that, here, learn to taste and learn to be a man; Here, you will learn about the technology and fun of flower arrangement, and you will know that there is also a seven-star hotel called Dubai on an island in Africa. Here, you will know the most cutting-edge information of fashion, be the most gentleman's man and the most elegant lady; Here, as long as you smile and you are confident, there will be the widest world for you. ..
The founder of Sheraton Hotel, the third-ranked international hotel, takes this sentence as the belief of all Sheraton staff: "A person can have no money and no background, but as long as you have a smile and confidence, you have a chance to succeed."
Don't forget to smile!
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