Can Damai.com tickets be refunded?

Question 1: How can I refund the tickets I bought on Damai Online? Thanks! Hello~

When you want to refund your tickets, please pay attention to the following instructions:

1. Force majeure situation

If the performance is canceled or postponed due to force majeure factors, Damai The website will proactively confirm the refund with you without charging any handling fee.

Requirements for returns and exchanges:

(1) Comply with the return and exchange time regulations

(Based on: cancellation of the performance as notified by the organizer/ Delayed refund time and transfer time);

(2) Tickets must be returned intact;

(3) If an invoice is issued, the invoice must be returned intact ;

2. Non-force majeure situations

1. In view of the special nature of cultural and sports performance tickets, performance tickets are sold online, and tickets and seats are unique, timely and unique , digitalization and other special attributes, once sold, Damai.com will not provide returns or exchanges; (except for cancellation or postponement of performances due to force majeure), please be sure to carefully check your order information when purchasing and place an order prudently.

2. If you need Damai to coordinate with the organizer to refund or exchange tickets, please call the customer service number 30 days before the performance to submit your request for refund or exchange to Damai.com and explain the reasons. If refund or exchange is possible, In this case, we will charge 20% of the total amount of the returned or exchanged goods as a handling fee. (The same user cannot apply for refund or exchange of more than 2 tickets for the same item)

3. Regarding the purchase guarantee for problematic performance tickets

According to the particularity of Damai.com products, Damai.com in order to provide To provide users with effective ticket purchase protection, the Safe Ticketing Insurance business was launched at the end of 2013. Guests who purchase various performance tickets can purchase the Safe Ticketing Insurance to insure the purchased goods. During the insurance period, if the tickets are used due to the following reasons When the insured person is unable to attend the cultural performances or sports events ordered in advance, the insurance company will compensate the loss in the amount of the non-refundable ticket paid by the insured person according to the agreed proportion after deducting the deductible. The maximum insurance payment amount is The amount stated in the insurance policy is limited.

Thank you for your support of Damai.com!

Question 2: Can tickets booked on Damai.com be refunded? Hello~

Dear, MaiMai wants to tell you: In view of the special nature of tickets for cultural and sports performances, performance tickets are sold online. The seats are unique and subject to fixed performance time and quantity restrictions. Therefore, once sold, tickets are non-refundable (except for cancellation or postponement of the performance due to force majeure).

You can click: Damai.com Return/Exchange Instructions to learn more about refunds

I hope the answer can help you ~

Thank you for your review Support from Damai.com!

Question 3: Can I get a refund if I pay first and grab it first on Damai.com? Hello~

The final quantity of Damai.com reservation/pre-sale tickets depends on the situation of the project organizer and the venue. After the official invoice is issued, Damai.com will allocate tickets in sequence according to the order of user payment. We will try our best to satisfy users. Once the tickets are sold, they are non-refundable and non-exchangeable. It is recommended that customers consider this before ordering.

If the ticket cannot be allocated in the end, Damai promises a full refund, please understand.

In addition, you need to pay when making a reservation. Unpaid tickets will not be reserved. Tickets will be allocated according to the order of payment. Once sold, tickets are non-refundable and non-exchangeable.

Recommendation Customers can just think about it before ordering.

Therefore, you should always pay attention to the timely consultation of your concert tickets. If you are unable to match the tickets, you can handle the refund in time.

I hope the answer can help you~

Thank you for your support of Damai.com!

Question 4: Damai.com Refund Hello~

Damai.com Return and Exchange Instructions

1. Force Majeure Situation

Due to force majeure factors If the performance is canceled or postponed, Damai.com will proactively confirm the refund with you without charging any handling fee.

Requirements for returns and exchanges:

(1) Comply with the return and exchange time regulations

(Based on: cancellation of the performance as notified by the organizer/ Delayed refund time and transfer time);

(2) Tickets must be returned intact;

(3) If an invoice is issued, the invoice must be returned intact ;

2. Non-force majeure situations

1. Instructions on the return and exchange of tickets without reason

According to the "Online Transaction Management Measures" regarding: "Other products based on The "no-reason return" rule does not apply to goods of a certain nature and confirmed by consumers at the time of purchase that they are not suitable for return. In view of the special nature of cultural and sports performance tickets, performance tickets are sold online, and tickets and seats are unique and timely. Due to special attributes such as uniqueness and digitalization, once a ticket is sold, it cannot be returned or exchanged without reason. Please be sure to check your order information carefully when purchasing and place an order prudently.

(Except for cancellation or postponement of performances due to force majeure).

2. Regarding ticket purchase protection for problematic performances

According to the particularity of Damai.com products, in order to provide users with effective ticket purchase protection, Damai.com launched Safe Ticketing at the end of 2013 Insurance business, guests who purchase various performance tickets can purchase safe booking

ticket insurance to insure the purchased goods. During the insurance period, if the ticket user is unable to attend the cultural performance ordered in advance due to the following reasons , during sports events, for the non-refundable ticket amount paid by the insured

, the insurance company will compensate according to the agreed proportion after deducting the deductible, and the maximum insurance benefit amount is the insured amount. Limited to the amount stated in the order.

(Safe Booking FAQ〉〉>Click to view the "Safe Booking" insurance plan)

3. Reference measures for refunds and exchanges

Purchase the Safe Booking Insurance Business User service hotline: 400-650-0269

Time requirement: Within 3 days from the date of purchase of the policy, 7 days before the performance start date

Refund/Exchange Standard: Required When making a claim, please contact the insurance company (subject to the insurance company). If the claim conditions are met, the claim standard is: 90% of the actual amount paid for the ticket (excluding express fees)

Did not purchase the safe booking insurance business User service hotline: 400-610-3721

Time requirement: > 45 days from the performance start date

Refund/exchange standards: The refund procedure will be processed and Damai.com will charge the ticket price A refund handling fee of 30% of the actual payment amount (excluding express fees)

(The same user cannot apply for refund or exchange of more than 2 tickets for the same item)

Time requirement: from the start date of the performance 30-45 days

Refund/exchange standards: For refund procedures, Damai.com will charge a refund handling fee of 50% of the actual payment amount of the ticket (excluding express fees)

(Same Users may not apply for refund or exchange of more than 2 tickets for the same project)

Time requirement: 20 days to 30 days from the performance start date

Refund/exchange standards: Ticket refund procedures, Damai The website will charge a refund handling fee of 70% of the actual payment amount of the ticket (excluding express fees)

(The same user cannot apply for refund or exchange of more than 2 tickets for the same item)

Time requirements : <20 days before the performance start date

Refund/exchange standards: Damai.com does not support ticket refunds

Thank you for your support of Damai.com!

Question 5: Can the drama tickets purchased online from Damai be exchanged for another show or refunded? Hello~

Dear, the following are the return instructions

1. Force majeure situation

If the performance is canceled or postponed due to force majeure factors, Damai.com will proactively contact you No handling fee will be charged for confirming the refund.

Tickets for return or exchange must comply with the return and exchange time regulations; tickets must be returned intact; if an invoice is issued, the invoice must be returned intact;

2 , non-force majeure situation

(1) In view of the special nature of cultural and sports performance tickets, performance tickets are sold online. Tickets and seats are unique and subject to fixed performance time and quantity restrictions. Therefore, once the tickets are sold, No refunds or exchanges will be made (except for cancellation or postponement of performances due to force majeure). Please be sure to confirm your order information when purchasing.

(2) If you need Damai to coordinate a refund or exchange, please call customer service 30 days before the performance to submit your request for refund or exchange to Damai.com and explain the reasons. If refund or exchange is possible, We will charge 20% of the total amount of returned or exchanged goods as a handling fee. Please note that the same user cannot apply for refund or exchange of more than 2 tickets for the same item~

I hope the answer can help you~~

Thank you for your support to Damai.com!

Question 6: Can I get a refund if I accidentally bought the wrong ticket on Damai.com? You bought a ticket on Damai.com. Although you picked up the ticket at your door, your money has already been paid to Damai.com. You don’t have to pay for it. If you go to pick up the ticket, it will be invalid. After the time has passed, it is equivalent to giving up automatically, just like winning 5 million and not picking up the ticket. Unless you discuss with the customer service of Damai.com to refund the ticket, it is best to take it out and transfer it.

Question 7: Can I still get a refund if my Damai.com concert tickets have not been issued? Is it true that tickets cannot be refunded except for force majeure? Hello~

If you have purchased a physical ticket on Damai.com, you can enter the venue directly. If your ticket is an electronic ticket, you need to exchange it at a Damai self-service ticket exchange machine. ~~!

I hope the answer can help you~~

Thank you for your support of Damai.com!

Question 8: Can electronic tickets booked on Damai be refunded? Hello. We are Damai.com's agent for nationwide performance, movie, sports, travel and other tickets.

Damai.com has been certified by domestic authoritative institutions. Tickets can be purchased with confidence.

Hello Damai.com tickets are non-refundable and non-exchangeable after sale.

Thanks for your support.

Question 9: Can I get a refund if I grab a ticket on Damai.com if the location is not good? Hello

This is definitely refundable

But you have to If you get a refund, you may not be able to get it if you go to the rescue

In addition, the position you grab may not be good

So think carefully