National Tourism Administration Tourist Guide Service Fee Standards National Tourist Guide Policy

1. National policy for tour guides

Tour guides lead groups in different places. The tour guide certificates tested since the 2016 National Tour Guide Qualification Examination are all national tour guide certificates. In the past, local tour guide certificates required transfer-in and transfer-out procedures~it was very troublesome.

If you have obtained a local tour guide certificate before, you still need to go to the local tourism bureau to go through the move-out procedures.

2. Tour Guide Certificate Policy

China’s tour guide certificate only has a national tour guide certificate, not a provincial tour guide certificate. Generally divided into formal tour guide certificate and temporary tour guide certificate. If the tour guide certificate is issued after passing the provincial examination, it also belongs to the national tour guide certificate. Usually the test is for the National Tour Guide Qualification Certificate, which is called the Junior Tour Guide Certificate after listing. The provincial tour guide certificate is generally a temporary tour guide certificate for local language tour guides, and is generally valid for 3 months. In fact, there is no difference between the provincial tour guide certificate and the national tour guide certificate. They are both issued by the National Tourism Administration. Local tour guide certificates only exist in specific cities.

I have seen the tour guide certificate examinations in each province before. The knowledge is organized by each province according to the different scenery and conditions of each province. The final certificate obtained was issued by the Provincial Tourism Bureau, but all certificates are universal across the country. However, in the later work, I can only participate in tour groups in the provinces I applied for. If you want to go to another province, you must pass the exam in that province before you can pass.

There is no difference in the examination contents between the National Tour Guide Certificate and the Provincial Tour Guide Certificate. They all contain the following contents:

1. Comprehensive knowledge of tour guides: It is a written test with the main contents being:

< p>(1)[Annual tourism policies, regulations and current politics]

(2) Tour guide business (including tourism case analysis)

(3) Basic knowledge of national tour guides and basic local tour guides Knowledge

(4) Basics of Chinese language and literature (required for candidates from Beijing and Hunan)

(5) Foreign language for tour guides (required for foreign language candidates, not required for Mandarin candidates)

Two. Tour guide service ability: It is an on-site test, that is, an oral test. The main contents are:

(1)[Tour guide’s ability to explain];

(2)[Guide’s standard service ability];

(3)[ The tour guide's ability to handle special problems and adapt to changes;

Foreign language candidates need to take the tour guide service ability in the language of application, and also take the oral interpretation test (Chinese translation and foreign translation).

Textbooks related to the exam:

Textbooks: National Tour Guide Basics, Tour Guide Business, Tourism Policies, Regulations and Professional Ethics, and Basic Knowledge of Local Tour Guides.

Reference materials: Tourism case analysis

Examination materials: Local tourist attractions guide words, guide specifications, service guides, adaptability and emergency handling

Basics of local tour guides The content is generally divided into:

1. Overview of the province

2. Overview of the province’s tourism industry

3. Overview of the province’s major scenic cities

4. Overview of the province’s main tourist attractions

5. The province’s customs

6. The province’s food

7. The province’s specialties

8. Provincial celebrities, literature, art and others

Edit materials to the Internet

3. What are the national policies for tour guides

Free. In the 2022 Shunan Bamboo Sea ticket preferential policy, travel agency managers can obtain manager qualification certificates for free, and tour guides can obtain national tour guide certificates for free. This policy only applies to Zhuhai Scenic Area in southern Sichuan. The country has not promulgated relevant laws and regulations requiring scenic spots to provide free tours to certified tour guides. Some attractions require certified tour guides. A certified tour guide refers to an electronic tour guide certificate, not a tour guide qualification certificate.

4. National policies that tour guides should understand

In the process of receiving religious tour groups, tour guides should do the following:

1. Understand and Mastering the Religious Policy of the United States of China The religious policy of the United States of China is self-governance, self-support, and autobiography. In their explanations and conversations with tourists, tour guides need to be careful not to promote atheism to them, and

The junior tour guide qualification examination is divided into a written examination and an oral examination. The subjects of the written examination are "Policies and Laws and Regulations", "Tour Guide Business", "Basic Knowledge of National Tour Guides" and "Basic Knowledge of Local Tour Guides". For the oral examination subject, each province will set questions according to the arrangements of each province (including explaining the tour guide and answering questions, etc.), and you need to answer in the language you applied for.

Hello, I'm happy to answer your questions. There is no restriction on which region you can register for the 2021 Tour Guide Qualification Certificate Examination, because the Tour Guide Examination is universal across the country, but there will be some differences in individual test subjects during the exam.

There are four main general examinations for tour guides, namely "Basic Knowledge of Tour Guides", "Tour Guide Business", "Policies and Regulations", "Courtesy and Etiquette" and "Interim Regulations on the Management of Tour Guides". This is consistent across the country. After passing these four subjects, there will be an interview (oral test) for tourist attractions, which is also a tour guide test. This topic is a topic for a local tourist spot and is arranged in all provinces across the country. I hope I can

5. National tour guide policies, laws and regulations

Can be roughly summarized into the following four aspects:

First of all, we must have a strong sense of responsibility and service Be aware and be prepared to endure hardships and hard work.

Secondly, we must consolidate our excellent professional abilities and qualities, including continuously expanding our knowledge reserves and improving our interpretation skills.

Furthermore, you must have noble moral sentiments. Including social ethics and professional ethics.

Besides, we must develop a strong body. The tour guides work very hard, running around in Daiyue. Good health is a good capital for revolution!

:6. Tour guide business, policies and regulations

1. Feel it for yourself. You don't have to think only from your own perspective, think about the tourists as well.

2. Be honest and forthright. In addition to business secrets, provide more information about tourist attractions, travel matters, precautions and other information.

3. Pay attention to business ethics. You work to make money, but you don't have to do anything, let alone make money that is illegal and harmful to tourists.

4. Professional ethics and ethics. Do your job well, provide good service, and be warm and thoughtful. Don't disrespect or even insult tourists.

7. National policies that tour guides should understand

Tour guide qualification certificate examination. Starting from 2019, the National Tour Guide Qualification Examination will be unified across the country. The National Tourism Administration is responsible for formulating policies and standards for the national tour guide qualification examination, supervising and managing local examinations, and holds them once a year.

The tour guide certificate means that the holder can engage in tour guide activities in accordance with the law in the People's Republic of China (China). Obtaining a temporary tour guide qualification certificate from a travel agency is only the first step to becoming a tour guide; to truly engage in the tour guide profession, you must obtain a national tour guide certificate in accordance with the law.

Tour guide certificate is usually held in October, November or December every year. The specific time shall be subject to the official announcement of each province. The interview test is usually postponed for a period of time than the written test and is held from November to the end of December of that year. You will be notified specifically after registering with the local tourism bureau (the written test in Zhejiang is usually in October, and the written test in November after the interview).

8. National policy support for tour guides

Establish goals

Article 1 is to regulate tour guide activities, protect the legitimate rights and interests of tourists and tour guides, and promote the health of the tourism industry development and enactment of these regulations.

Application fields

Article 2 The term “tour guides” as mentioned in these Regulations refers to those who have obtained tour guide certificates in accordance with the provisions of these Regulations, accept the appointment of travel agencies, and provide services to tourists. Tour guides, interpreters and related tourism service personnel.

Certification Introduction

Article 3: The country implements a unified national tour guide qualification examination system.

People *** of the People's Republic of China and the State must have a senior middle school, technical secondary school degree or above, be in good health, and have basic knowledge and language skills that meet the needs of tour guides.

Chinese citizens can take the tour guide qualification examination; after passing the examination, the tourism administrative department of the State Council or the tourism administrative department of the State Council entrusts the tourism administrative departments of provinces, autonomous regions, and municipalities directly under the Central Government to organize and implement it.

The Municipal People’s Tourism Administration Department of the United States issued a tour guide qualification certificate.

Article 4, Section T

The people's tourism administrative department of the autonomous region and the people's government of the municipality directly under the Central Government shall apply for a temporary tour guide certificate.

The styles and specifications of tour guide certificates and temporary tour guide certificates shall be stipulated by the tourism administrative department of the State Council.

Article 5: A tour guide certificate will not be issued if one of the following circumstances occurs:

(1) Having no capacity for civil conduct or having limited capacity for civil conduct;

(2) Those suffering from infectious diseases;

(3) Those who have been criminally punished, except for negligent crimes;

(4) The tour guide license has been revoked.

Article 6 The people's tourism administrative department of the province, autonomous region, and municipality directly under the Central Government shall issue a tour guide license within 15 days from the date of receipt of the application for a tour guide license; it shall not be issued under any of the circumstances specified in Article 5 of these Regulations If a tour guide certificate is issued, the applicant shall be notified in writing.

Service Requirements

Article 7 Tour guides should continuously improve their professional quality and professional skills.

The state implements a rating system for tour guides. The assessment standards and methods for tour guides shall be formulated by the tourism administrative department of the State Council.

Article 8 Tour guides shall wear tour guide certificates when conducting tour activities.

The tour guide certificate is valid for 3 years. If the holder of a tour guide certificate needs to continue to engage in tour guide activities after the expiration of the validity period, he shall apply to the people's tourism administrative department for the renewal of the tour guide certificate three months before the expiration of the tour guide certificate.

The validity period of the temporary tour guide certificate shall not exceed 3 months and shall not be extended.

Article 9 Tour guides engaged in tourism activities must be appointed by travel agencies.

Tour guides may not engage in tour guide business or directly conduct tour guide activities in any other manner without permission.

Article 10 When conducting tour guide activities, tour guides shall respect their personal dignity and their personal safety shall not be violated.

Tour guides have the right to refuse unreasonable requests from tourists that insult personal dignity or violate professional ethics.

Article 11 Tour guides shall consciously safeguard national interests and national dignity, and shall not make any words or deeds that harm national interests and national dignity.

Article 12 Tour guides shall abide by professional ethics, dress neatly, be polite to others, and respect tourists’ religious beliefs, national customs and living habits.

When conducting tour guide activities, tour guides should explain to tourists the humanistic and natural conditions of the tourist destination, and introduce the local customs; however, they are not allowed to cater to individuals.

Tourists have low taste and mix vulgar and vulgar content in their explanations and introductions.

Article 13 Tour guides shall arrange for tourists to carry out tourism activities in strict accordance with the reception plan determined by the travel agency, and shall not increase or decrease tourism items or suspend tour guide activities without authorization.

In the process of guiding tourists to travel and visit, tour guides, with the consent of the majority of tourists, may encounter emergency situations that may endanger the personal safety of tourists.

If you want to adjust or change your reception plan, you should report it to the travel agency immediately.

Article 14 When guiding tourists to travel and visit, tour guides shall give true explanations and clear warnings to tourists about situations that may endanger tourists’ personal and property safety, and follow the requirements of travel agencies Take measures to prevent hazards.

Article 15 Tour guides shall not sell goods to tourists or buy goods from tourists, and shall not ask for tips from tourists in an explicit or implicit manner.

Article 16 Tour guides shall not deceive or coerce tourists to consume or collude with operators to deceive or coerce tourists to consume during tour guide activities.

Article 17 Tourists have the right to complain to the tourism administrative department about tour guides’ behavior that violates the provisions of these regulations.

Article 18 Anyone who engages in tour guide activities without a tour guide certificate shall be ordered by the tourism administrative department to make corrections and make an announcement, and shall be fined not less than 1,000 yuan but not more than 30,000 yuan; any illegal gains shall be confiscated.

Article 19 1

Article 20 If a tour guide makes any words or deeds that harm the national interests or national dignity during tour guide activities, the tourism administrative department shall order him to make corrections; if the circumstances are serious, If the violation occurs, the people's tourism administrative department of the province, autonomous region, or municipality directly under the Central Government shall revoke the tour guide's license and make an announcement; the travel agency where the tour guide works shall be given a warning or even ordered to suspend operations for rectification.

Article 21 If a tour guide fails to wear a tour guide certificate during tour guide activities, the tourism administrative department shall order him to make corrections; if he refuses to make corrections, he shall be fined not more than 500 yuan.

Article 22 If a tour guide commits any of the following circumstances, the tourism administrative department shall order him to make corrections and his tour guide certificate shall be temporarily withheld for 3 to 6 months; if the circumstances are serious, the people's tourism administrative department shall The people's governments of provinces, autonomous regions, and municipalities directly under the Central Government shall revoke tour guide licenses and make announcements:

(1) Adding or reducing tourism items without authorization;

(2) Changing reception plans without authorization;< /p>

(3) Suspending tour guide activities without authorization.

Article 23 If a tour guide sells goods to tourists or buys goods from tourists, or explicitly or implicitly asks for tips from tourists, the tourism administrative department shall order him to make corrections and impose a fine of 1,000 yuan. A fine of not less than 30,000 yuan but not more than RMB 30,000 shall be imposed; any illegal gains shall be confiscated; in serious cases, the people's tourism administrative department of the province, autonomous region, or municipality directly under the Central Government shall revoke the tour guide certificate and make an announcement; the travel agency that appoints the tour guide shall be given a warning until an order is issued Closure of business for rectification.

Article 24 If a tour guide deceives or coerces tourists to consume, or colludes with operators to deceive or coerce tourists to consume during tour guide activities, the tourism administrative department shall order him to make corrections and impose a fine of more than 1,000 yuan 3 A fine of not more than 10,000 yuan; any illegal gains shall be confiscated; in serious cases, the people's tourism administrative department of the province, autonomous region, and municipality directly under the Central Government shall revoke the tour guide certificate and make an announcement; the travel agency that appoints the tour guide shall be given a warning or even ordered to suspend operations for rectification ; If it constitutes a crime, criminal responsibility shall be pursued in accordance with the law.

Article 25 If a staff member of the tourism administrative department neglects his or her duties, abuses his power, or engages in malpractice for personal gain, which constitutes a crime, he shall be investigated for criminal responsibility in accordance with the law; if it does not constitute a crime, he shall be given administrative sanctions in accordance with the law.

Article 26 The management measures for tourist guides in scenic spots shall be formulated by the people's government and implemented by the people's governments of provinces, autonomous regions and municipalities directly under the Central Government with reference to these regulations.

Article 27 These Regulations shall come into effect on October 1, 1999. The "Regulations on the Management of Tour Guides" approved by the State Council on November 14, 1987 and issued by the National Tourism Administration on December 1, 1987, were abolished at the same time.

4 Management and Implementation Editing

Chapter 1 General Provisions

Article 1 is to strengthen the construction of the tour guide team and maintain the order of the tourism market and the legitimate rights and interests of tourists. According to "Travel Agency Management Regulations" and "Tour Guide Qualification Certificate" formulate these measures.

Article 2 The tourism administrative department shall implement hierarchical management of tour guides.

Article 3 The tourism administrative department shall implement the qualification examination system and grade evaluation system for tour guides.

Article 4 The tourism administrative department shall implement a scoring management system and an annual review system for tour guides.

Chapter 2 Qualification Certificate

Article 5 The country implements a unified tour guide qualification examination system. Only those who pass the exam can obtain the tour guide qualification certificate.

Article 6 The tourism administrative department of the State Council is responsible for formulating policies and standards for the national tour guide qualification examination, and supervising and managing the examination work in various places.

Provincial Tourism Bureau

Article 10 Personnel who have obtained the "Tour Guide Qualification Certificate" must participate in pre-job training and assessment organized by the tourism administrative department that issued the tour guide certificate when applying for a tour guide certificate.

Article 11 The "Tour Guide Qualification Certificate" and the Tour Guide Certificate are uniformly printed by the tourism administrative department of the State Council and are used by all people under the People's Republic of China (China). No unit may issue other forms of tour guide certificates.

Chapter 3 Score Management

Article 12 The state implements score management for tour guides. The tourism administration department of the State Council is responsible for formulating national tourist guide score management policies and organizing implementation, supervision and inspection. Provincial tourism administrative departments are responsible for the organization, implementation, supervision and inspection of the scoring management of tour guides within their respective administrative regions. Local tourism administrative departments are responsible for the specific implementation of the score management of tour guides within their own administrative regions.

Article 13 The scoring method for tour guides is an annual 10-point system.

Article 14 If a tour guide has any of the following circumstances, 10 points will be deducted:

(1) Words and deeds that harm national interests and national dignity;

(2) Inducing or arranging tourists to participate in pornography, gambling and drug activities;

(3) Beating or insulting tourists;

(4) Deceiving or coercing tourists into consumption;< /p>

(5) Failure to pass the annual review and continue to engage in the tour guide business;

(6) Tour groups causing major injuries and losses due to their own reasons.

Article 15 If a tour guide has any of the following circumstances during tour guide activities, 8 points will be deducted:

(1) Refusing, evading inspection or deceiving the inspection personnel;

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(2) Add or reduce tourism items without authorization;

(3) Terminate tour guide activities without authorization;

(4) Explain vulgar, vulgar, and superstitious content ;

(5) Contracting the tour guide business privately or directly in any other way without being appointed by a travel agency.

Article 16 If a tour guide has any of the following circumstances, 6 points will be deducted:

(1) Selling goods to tourists or buying tourists’ goods;

(2) Asking for tips from tourists explicitly or implicitly;

(3) Missing the bus or sending the tour group by mistake due to one's own reasons;

(4) The quality of the explanation is poor or no explanation is provided;

(5) Lending the tour guide certificate to others without authorization;

(6) Failure to actively cooperate with the relevant departments in the rescue of a major safety accident.

Article 17 If a tour guide has any of the following circumstances, 4 points will be deducted:

(1) Leading a group tour privately;

(2) ) Failure to follow group activities without reason;

(3) Engaging in tour guide activities without holding a tour guide certificate or scorecard;

(4) Disrespecting tourists’ religious beliefs and ethnic customs Habit.

Article 18 If a tour guide has any of the following circumstances, 2 points will be deducted:

(1) Failure to arrive at the job post within the prescribed time;

(2) Teams of more than 10 people do not display the reception club flag;

(3) Failure to carry a formal reception plan;

(4) The hotel organization logo is not displayed at the pick-up station;

(5) Untidy appearance and clothing;

(6) Smoking or eating during the lecture.

If a tour guide in Chapter 19 is deducted 10 points, the tourism administrative law enforcement unit that finally deducted points will temporarily deduct his tour guide certificate, issue a certificate of temporary tour guide certificate, and inform the tour guide to report to the local tourism administration within 10 days. Management departments and registration units. The tour guide who is leading the group must complete the remaining tour itinerary with the stay certificate issued by the tourism law enforcement unit.

Article 20: In addition to deducting corresponding points for violations of laws and regulations by tour guides, if they should be punished according to law, they shall be punished in accordance with relevant laws. After a tour guide passes the annual review, the annual review unit shall cancel its remaining points and re-enter the initial score.

Article 21 If tourism administrative law enforcement personnel neglect their duties, deduct points without authorization or fail to impose penalties in accordance with regulations, the superior tourism administrative department shall criticize and notify them, and the tourism administrative department at the same level shall impose administrative sanctions.

Chapter 4 Annual Review Management

Article 22 The state implements an annual review system for tour guides. Tour guides must participate in the annual review. The tourism administrative department of the State Council is responsible for formulating national tourism policies

Article 23 The annual assessment is mainly based on assessment. The assessment content should include: the current year’s tour guide business situation, points deductions, acceptance of administrative penalties, and tourists’ feedback Situation etc. There are three types of evaluation levels: annual review passed, annual review deferred, and annual review failed.

Article 24: 10 points will be deducted at a time, and the annual review fails. If the cumulative deduction points reach 10 points, the annual review will be suspended. 8 points will be deducted at a time, and the entire industry will be notified. If you deduct 6 points at a time, you will be warned and criticized. Those who pass the annual review will be re-employed after training and rectification.

Article 25 Tour guides must participate in annual training organized by the local tourism administration department. Training time should be arranged flexibly according to the business needs of tour guides. The cumulative training time per year shall not be less than 56 hours.

Article 26 Travel agencies or tour guide management agencies shall establish files for registered tour guides, provide training and guidance to tour guides, establish an internal management mechanism for inspection, assessment, reward and punishment of tour guides, accept and handle complaints against For complaints from tour guides, we will be responsible for the preliminary evaluation of the annual inspection of tour guides.

Grade Assessment

Chapter 5 Grade Assessment

Article 27 The state implements a grade assessment system for tour guides. Tour guides are divided into four levels: beginner, intermediate, advanced and special.

Article 28 Junior tour guides and intermediate tour guides shall be assessed by the provincial tourism administration department or the entrusted municipal tourism administration department; senior tour guides and special tour guides shall be evaluated by the tourism administration department of the State Council.

Article 29 Tour guides who win the best title in tour guide evaluations or competitions organized by units at the provincial or ministerial level or above may be promoted to the first-level tour guide level after reporting to the tourism administrative department of the State Council for approval. The assessment standards and methods for tour guides shall be formulated separately by the tourism administrative department of the State Council.

Supplementary Provisions

Chapter 6 Supplementary Provisions

Article 30 These Measures shall come into effect on January 1, 2002.

Article 31 The National Tourism Administration is responsible for the interpretation of these regulations.