The real-name registration system and time-sharing reservation system have been implemented in Beijing scenic spots since April 1.

Recently, the service quality of Beijing tourist attractions has been revised, which is the first revision since it was first released in 2007. For the control of tourist flow in scenic spots, the time-sharing reservation system of tickets in the real-name registration system also appeared in the revised new standard for the first time. See below for details.

Tourist attractions should take effective measures to prevent tourists from touching, portraying and climbing cultural relics. Warning signs should be set up for key protected cultural relics, and special personnel should patrol them. Tourist attractions should establish a real-name registration system and a time-sharing reservation system. Visitors can rate and evaluate the scenic spots. If the service item scores less than 3 points, it shall be rectified within a time limit. In 2007, the Beijing local standard "Service Quality Requirements for Tourist Attractions" was revised for the first time, and the new standard will be implemented on April 1 this year.

A time-sharing reservation system for registration in real-name registration system should be established.

As a local standard in Beijing, Service Quality Requirements for Tourist Attractions was first published in 2007. Recently, the revised "Service Quality Requirements for Tourist Attractions" was published on the website of Beijing Municipal Market Supervision Bureau. A series of new contents, such as tourist flow control in scenic spots, time-sharing booking of real-name registration system tickets, etc., appeared for the first time in the revised new standard.

For example, the new standard proposes to publish the maximum carrying capacity approved by the competent department of tourist attractions, including the daily maximum carrying capacity and instantaneous carrying capacity, and formulate and implement the tourist flow control plan.

As for "ticketing service", a real-name registration time-sharing reservation system should be established in tourist attractions to provide online booking and online trading services. Ticket design should highlight the cultural characteristics of Beijing, with accurate and comprehensive information and various forms. Electronic tickets and postage postcards can be used. Considering that more and more tourists are accustomed to electronic payment methods, the new standard proposes that electronic ticket inspection services should be provided in terms of ticket inspection services, and relevant facilities are in good condition.

Warning signs should be set up for key protected cultural relics, and special personnel should patrol them.

Compared with the old standard that has been implemented for more than ten years, the revised new standard has added many contents such as "health service" and "environmental service".

In order to avoid the damage of graffiti such as "visit here" to scenic spots or cultural relics, the new standard specifically puts forward the requirement of "resource protection". Among them, the protection of natural landscapes and cultural relics and historical sites should be scientific in means and advanced in measures, effectively prevent natural and man-made destruction, and maintain the authenticity and integrity of landscapes and historical sites. Tourist attractions should take effective measures to prevent tourists from touching, portraying and climbing cultural relics. Warning signs should be set up for key protected cultural relics, and special personnel should patrol them.

Considering the requirements of environmental protection, the new standard proposes that non-degradable disposable tableware that pollutes the environment should not be used in tourist attractions.

In order to develop "night economy", the new standard puts forward that night lighting should meet the requirements of safety and beauty on the premise of energy saving, pay attention to creating night landscape and developing night tourism.

In addition, tourist toilets should be reasonably laid out, with sufficient quantity and eye-catching signs. There should be enough toilet seats, and the proportion of male and female toilet seats should be reasonable; It is advisable to set up barrier-free toilet seats and family toilets. At the same time, it is equipped with specialized personnel to ensure that the room is clean and tidy, without peculiar smell, and the sanitary ware is clean, free from dirt and blockage. In addition, enclosed buildings, public places, sanitary facilities, amusement equipment and dining places in tourist attractions should be ventilated, cleaned and disinfected in time.

What is satisfaction? If the tourists score less than 3 points, the service items will be rectified within a time limit.

Visitors can evaluate whether they are satisfied with the scenic spots, and tourist evaluation will be one of the important basis for improving the service of the scenic spots. Tourist attractions should disclose the monitoring and evaluation results of service quality to the public.

The revised new standard adds a "tourist satisfaction questionnaire for tourist attractions". The reporter noticed that in the questionnaire, * * * listed eight different service items such as personnel, ticketing, sanitation and environment, as well as the overall evaluation of tourist attractions. Visitors can rate themselves according to their satisfaction, with "5 points" very satisfactory and "1 point" very unsatisfactory. In addition, if you have other opinions and suggestions on tourist attractions, you can also fill them in the questionnaire.

According to the evaluation results, tourist attractions should take effective measures in time to improve service work and improve service quality. Among them, the service project score of not less than 3 points is qualified, and the service project with less than 3 points should be analyzed and rectified within a time limit. Service personnel should participate in on-the-job training of unqualified service projects for two consecutive quarters. Carry out targeted rectification for service items and links with high complaint frequency. Tourist satisfaction score and complaint handling rate can be included in the annual assessment of service quality of tourist attractions.

Beijing recently released 104 local standard.

In order to promote the construction of the capital's high-quality development standard system, the reporter learned from the Beijing Municipal Market Supervision Bureau that the city recently issued local standards 104, involving nine major fields. For example, in order to support the construction of a benchmark city of digital economy, the city has formulated the "Data Specification for Autopilot Maps" to standardize the time and space benchmarks, accuracy requirements and data formats of autopilot maps; Formulate a series of standards of "Technical Requirements for Smart Parking Systems" to provide technical support for improving the construction, operation management and service level of smart parking systems in this city. In order to promote the coordinated development of Beijing-Tianjin-Hebei region, the green building design standard was revised, which filled the blank of the regional coordinated green building design standard. In order to improve the level of government services, the Competency and Service Specification for Government Services Integrated Window Personnel has been formulated to provide support for building a team of government services integrated window personnel with exquisite business skills, good gfd and standardized service terms. In order to promote the construction of special standards for water saving, energy saving and low carbon, 23 special standards for water saving were revised, and the water quota and water saving evaluation of hospitals, schools and construction sites were standardized.

Source: Beijing Daily client