Is the bartender tired?

Have a basic command of a foreign language and be able to have a simple conversation.

Familiar with the origin, raw materials, medium flavor concentration, etc. The main famous wines, and master the storage period and price of our drinks.

Understand the legend and preparation process of cocktails (raw material preparation, shaking and finished products); Master the technology of making condiments (eggs, sugar, salt, pepper, etc.). ) and decorations (orchids, mint leaves, cherries, olives, oranges, etc. ).

A certain number of cocktails and bartending can be prepared according to the requirements of tourists, and the bartending degree is uniform, the taste is moderate, the color is pure, and the bartending posture is beautiful.

Understand the customs and etiquette of the main source countries, and be able to equip different wine sets according to the living habits and religious beliefs of different ethnic groups. Ability to design and organize small cocktail parties.

Master the performance, use, use and maintenance methods of the main equipment, utensils and appliances in the bar, understand the common sense of hygiene, and be able to disinfect the wine utensils and appliances.

Familiar with the rules and regulations of the unit, skilled in settlement.

Can tutor apprentices.

2. Intermediate bar bartender

Basically master a foreign language and be able to talk.

Understand the production technology of world famous wines and the characteristics of various wines (wine, distilled wine, mixed wine and beer), understand the origin of wine and the basic principle of brewing, and be familiar with the storage, preservation knowledge and effective time of world famous wines.

Familiar with cocktail making techniques (such as English and American) and their respective technical characteristics, understand the eating habits and wine hobbies of major source countries, and be able to make cocktails according to tourists' requirements.

Can skillfully prepare 150 cocktails (including 50 recipes), mix the wine evenly, have pure taste and positive color, and can accurately calculate the cost.

Able to design and organize medium-sized cocktail parties and general Chinese cocktail parties.

Understand bar management and have the ability to train junior bar bartenders.

3. Senior Bartender

Rich practical experience, able to talk skillfully in one or two foreign languages.

Learn more scientific knowledge (such as nutrition and food hygiene, Chinese and foreign wine knowledge, aesthetics, tourism knowledge, etc.). ).

Proficient in all the production techniques of bartending, and innovative (such as mixing cocktails with famous domestic wines, etc.). ); Skillfully design and host Chinese cocktail parties in large-scale cocktail parties.

Ability to organize and manage bars.

Be able to write technical training materials and train intermediate bar bartenders.

The definition of bartender

First, the definition of bartenders

Bartender refers to a person who specializes in preparing and selling drinks in bars or restaurants according to traditional recipes or guests' requirements.

Second, the basic professional quality requirements of bartenders

The basic quality requirements of bartenders include: figure, appearance, clothing, appearance, demeanor and so on.

1, figure and appearance

Body and appearance play an important role in service work. In interpersonal communication, a good figure and appearance can make people feel comfortable and have a cordial and pleasant feeling psychologically.

2. Clothing and dressing up

Bartender's clothing and dressing reflect the unique style and mental outlook of different bars. Clothing reflects personal appearance and affects the initial and final impression of guests on the whole service process. Dressing up is a necessary job for bartenders to decorate themselves and enhance their image before taking up their posts. Even if you have a standard figure and luxurious clothes, if you don't pay attention to gfd, it will give people the feeling of a fly in the ointment.

3. Tools

Instrument is a person's appearance, and paying attention to instrument is a basic quality of bartenders. The appearance of the bartender directly affects the guests' feelings about the bar, and good appearance is respect for the guests. The bartender's neat, hygienic and standardized instrument can set off the service atmosphere and make the guests feel comfortable. If the bartender is disheveled, it will leave a bad impression on the guests.

4. Behavior

Manner refers to people's words, behaviors and attitudes. A person's correct posture, elegant gait, graceful movements, rich expressions, sweet smiles and clothes will all involve elegance and vulgarity of manners. Let the service get good effect and evaluation, let your manners be dignified and elegant, and the bartender's every move should meet the requirements of beauty. Therefore, in the process of bar service, any smiling action of the bar staff, especially the bartender, will directly affect the guests, so the behavior of the bartender is the basic requirement of bar service.

Bartender's etiquette should be reflected in:

(1) The basic essentials of standing posture are: the body is upright and straight, the body center of gravity is placed in the center of the legs, and the chest is lifted and the abdomen is closed.

(2) The voice of the language bartender, just like his appearance, shows himself to the guests, showing enthusiasm, care and other emotions. Only with certain communication skills can we provide satisfactory service to our guests. The language must be:

1) The friendly and vivid language gives people a cordial impression and makes the guests feel the friendliness of the bartender.

2) The sincere voice shows the bartender's concern and respect for the guests.

3) Know that the bartender's voice must be clear and show a friendly attitude.

4) The pleasant voice is easy for every guest to hear clearly.

5) Speed and intonation are suitable for expressing what you want to say by changing the tone and speed, so that guests can understand it easily.

(3) Listen carefully to what the guests say and fully understand their intentions.

1) Concentrate on grasping the views and facts of the guests, pay attention to what the customers are saying, pay attention and don't be distracted.

2) Eye contact helps to concentrate on what the guests are saying and shows that they are paying attention to what others are saying.

(4) Expression It refers to the expression of inner thoughts and feelings from the face or posture. In bar service, the bartender's expression is directly related to the service quality. Humans have two kinds of expressions:

1) facial expressions The bartender should make good use of his facial expressions, especially his facial smile, in order to win the trust and pleasure of the guests. At the same time, pay attention to observe the facial expressions of the guests, especially the subtle changes in their brow, in order to better serve the guests.

2) Attitude expression The bartender should learn to guess the psychology of each guest by observing the attitude of the guests. Bartender should cater to the psychology of the guests in the service, and can't influence the guests with his own attitude and expression.

(5) Facial expression refers to the internal activities revealed by a person's face, that is, external spirit, expression, expression, spirit, attitude and style. When serving in a bar, the bartender should be full of emotion, energetic, modest and respectful, amiable, sincere and enthusiastic, and meticulous.

(6) Look at the expression of the eyes. The eyes are the windows of the soul, and people's inner activities, subtle emotional changes and unspeakable ideology are all seen through the eyes.

(7) Gestures Any gesture can express a certain meaning independently. However, it should be noted that in different countries and regions, some of the same gestures have different or even completely opposite meanings.

(8) Gait Gait is a subtle language that can reflect a person's mood. A bartender will leave a good impression on his guests when he walks with high spirits and vigorous steps.

Fourth, the professional quality requirements of bartenders

The professional quality of bartenders refers to their service consciousness, professional knowledge and professional skills.

1. Service consciousness

(1) The first impression of role-oriented bar service is the most important, and the performance of the bartender is the key to impress customers. A survey of most customers who are dissatisfied with bars shows that poor service attitude is the first, followed by being ignored, and the third is poor sanitary conditions. Therefore, to satisfy customers, we must first correct the service attitude, and the key to improve the service attitude is to strengthen the role consciousness of bartenders. The role of bartender in a bar is a service role to meet the material and spiritual needs of customers. Bartender must provide services for guests according to their feelings, moods and needs.

The role of bartenders includes two aspects. First, implement the rules and regulations of law firms, perform their post responsibilities, and play the representative role of law firms. The bartender's every move, every word and deed, gfd, service procedures and service attitude will affect the reputation of the bar. When providing service products, emotional products, behavioral products and environmental soft products, bars will be restricted by the mood and skills of bartenders. If the employee's spirit is at its best, it will produce the best service products that satisfy the guests, otherwise it will sell the unqualified service products to customers, so the bartender can't bring personal emotions into the service. Second, the bartender should consider the service he should provide from the customer's point of view, that is, care for each other and provide the warm, fast and elegant service that customers need. Strengthening the service role puts forward higher and stricter requirements for bartenders' mental outlook, clothing and appearance, service attitude, service mode, service skills and service items. It puts forward higher standards for the quality and service level of bartenders.

(2) Guest Consciousness As a bartender, you need to have a correct guest consciousness, that is, "the customer is me". Because the object of work is people, it is people-to-people work. Without a correct understanding of the object of work, it is impossible to have a correct attitude towards work. The working methods and results can't satisfy the guests. Therefore, the bartender must realize that the guests are the financial resources of the bar. With the arrival of customers, the bar survives, customers patronize again, the bar has a stable income, and the bartender also has his own job stability and economic income. Every bartender should clearly realize that we rely on guests, not guests. "Customers are God", and their needs are the starting point of our service. Constantly cater to and serve customers, and always think of them at any time and on any occasion, which is the starting point of service work. It is the basic consciousness of service work to cater to and serve customers constantly and think for customers anytime and anywhere. To enhance the bartender's guest consciousness, it is necessary to improve the bartender's sense of honor and responsibility. To promote honor, we must first learn to respect. Only by respecting others will you be respected by others. Think what the guest thinks, do what the guest needs, and push forward, before thinking what the guest thinks, before doing what the guest thinks

(3) Service consciousness The bartender's service consciousness is the expression of high service consciousness and the expression of establishing the thought that "the guest is God". Service consciousness should be reflected in:

1) Predict and solve or solve the problems encountered by guests in time.

2) When it happens, it shall be solved according to the standardized service process.

3) In case of special circumstances, provide special services and super-long services to meet the special needs of guests.

4) Nothing should happen.

In order to provide quality service, bars must have bartenders who can provide quality service. Bartender must be aware of the importance of service, so as to enhance their sense of service.

2. Professional knowledge

As a bartender, you must have certain professional knowledge to serve the guests more accurately and perfectly. Generally speaking, the professional knowledge that bartenders should master includes:

(1) wine knowledge. Master the origin, characteristics, production technology, famous products and citation methods of various wines. And can identify the quality and year of wine.

(2) Knowledge of raw material storage and custody: Understand the characteristics of raw materials and the knowledge of collection, storage, use and custody of bar raw materials.

(3) Knowledge of equipment and appliances Master the use requirements, operation procedures and maintenance methods of common equipment in bars, as well as the knowledge of the use and storage of appliances.

(4) Knowledge of drinking utensils, types, shapes, use requirements and storage of wine glasses.

(5) Nutrition and Hygiene Knowledge Understand the nutritional structure of beverages, the collocation of beverages and dishes, and the hygiene requirements of beverage operation.

(6) Understand the knowledge of safety and fire prevention, master the safety operation procedures, pay attention to the use scope and essentials of fire extinguishers, and master the safety self-help methods.

(7) wine list knowledge Master the structure of the wine list, the varieties and categories of drinks used, the brewing methods and service standards of drinks on the wine list.

(8) Knowledge of wine spectrum, mastering the dosage standard, preparation method, tragedy and preparation procedure of each raw material on the wine spectrum.

(9) Master the pricing principles and methods of drinks.

(10) Custom knowledge: Master the food customs, religious beliefs and living habits of the main source countries.

(1 1) Knowledge of English Master the English name and origin of bar drinks, explain the characteristics of drinks in English, and explain the English and bar terms commonly used in bar service.

(12) Other knowledge

3. Professional skills

The skilled professional skills of bartenders can not only save time, increase the trust and security of guests, but also be a silent advertisement. Skilled operation skills are the premise of fast service. The promotion of professional skills needs to be completed through professional training and self-exercise.

(1) Operation and use skills of equipment and appliances Proper use of equipment and appliances and mastery of operating procedures can not only prolong the service life of equipment and appliances, but also ensure the improvement of use efficiency.

(2) Cleaning operation skills of wine utensils Master the methods of cleaning, cleaning and disinfection of wine utensils.

(3) Decorative production and preparation skills. Master the cutting shape, thickness and modeling methods of decorations.

(4) Wine mixing skills Master the movements and postures of wine mixing to ensure the consistency of wine quality and taste.

(5) Communication skills are good at giving play to the role of information transmission channels and communicating accurately and quickly. At the same time, I can improve my oral and written expression ability, be good at communicating and talking with guests, and handle guest complaints skillfully.

(6) Computing ability, strong management awareness and mathematical concepts, especially the analysis and calculation of price, cost gross profit and profit and loss, with quick response.

(7) The ability to solve problems should be good at grasping the main contradiction among the complicated contradictions, and have the ability to calmly handle emergencies and guest complaints.

In short, bartenders can only give people confidence if they have professional qualities.