What is the role of tour operators on tourists?

(1) Performance obligations. If operators and consumers have an agreement, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations.

(2) Obligation to listen to opinions and accept supervision. Operators should listen to consumers' opinions on the goods or services they provide and accept supervision from consumers.

(3) Obligation to protect personal and property safety. Operators shall ensure that the goods or services they provide meet the requirements for protecting personal and property safety. For goods and services that may endanger personal or property safety, true explanations and clear warnings shall be given to consumers, and the correct methods of using the goods or receiving services and methods of preventing harm shall be explained and marked. If an operator discovers that the goods or services it provides have serious defects that may still cause harm to personal or property safety even if the goods or services are used correctly, the operator shall immediately report and inform consumers to the relevant administrative departments and take measures to prevent the harm from occurring. .

(4) Obligation to provide true information. Operators shall provide consumers with true information about goods or services and shall not make misleading publicity. Operators shall give true and clear answers to consumers' inquiries regarding the quality and usage of the goods or services they provide.

(5) Obligation to clearly mark the price. Products offered should be clearly marked with prices. Operators should indicate their true name and mark. Operators who rent other people's counters or venues must indicate their true names and marks.

(6) Obligation to provide documents. When operators provide goods or services, they must issue purchase vouchers or service receipts to consumers in accordance with relevant national regulations or business practices; if consumers ask for purchase vouchers or service receipts, operators must issue them.

(7) Obligation to ensure the quality and performance of products and services. Operators shall guarantee the quality, performance, purpose and validity period of the goods or services they provide under normal use of goods or receipt of services; however, consumers are aware of the defects before purchasing the goods or receiving the services. except. If operators indicate the quality status of goods or services through advertisements, product descriptions, physical samples or other means, they shall ensure that the actual quality of the goods or services they provide is consistent with the indicated quality status.

(8) Obligations of three guarantees. If an operator provides goods or services and assumes repair, replacement, refund or other responsibilities in accordance with national regulations or agreements with consumers, it shall perform them in accordance with national regulations or agreements, and shall not deliberately delay or unreasonably refuse.

(9) Obligation to ensure fair and reasonable transactions. Operators shall not make unfair or unreasonable provisions for consumers through format contracts, notices, statements, store notices, etc., or reduce or exempt them from civil liability for harming the legitimate rights and interests of consumers. If format contracts, notices, statements, store notices, etc. contain the contents listed in the preceding paragraph, their contents shall be invalid.

(10) The obligation not to infringe on the personal freedom of consumers. Operators are not allowed to insult or slander consumers, are not allowed to search the bodies of consumers and the items they carry, and are not allowed to infringe on the personal freedom of consumers.