How to do a good job in tourism service

1, guests first, value-added services.

The tour guides of travel agencies provide not tangible goods, but services, which are characterized by limited prices and unlimited value. A qualified tour guide should strive to provide tour guide services that exceed tourists' expectations. Only in this way can tourists come happily and return home satisfied.

2. Safeguard the legitimate rights and interests of tourists;

While respecting tourists, tour guides should always consider the legitimate rights and interests of tourists everywhere, which is the premise for the successful completion of the tour group's itinerary. Tour guides must first learn and understand the law, and only when they encounter problems in the process of traveling can they be handy.

3. The combination of standardized services and personalized services.

Provide personalized service according to the situation of each tour group, and the tour guide should be willing to solve reasonable extra requirements for the guests. Many tourists travel, but they have a rising psychological dependence on strange environment. As the host, the services provided by tour guides should be considered from the perspective of tourists' needs.

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