Should the supervision of ice and snow tourism scenery service keep up?

With the increasing number of ice and snow tourists, how to provide good service has become the key to improve tourists' satisfaction. In recent years, some incidents of cheating and cheating have also been exposed in various parts of Northeast China during the peak season. To this end, the relevant tourism authorities in various provinces have also taken a number of rectification measures to try to purify the tourism market.

according to the arrangement of "Haya Snow" tourism market order rectification recently announced by Heilongjiang Provincial Tourism Commission, it not only emphasizes zero tolerance and upper-limit punishment for "unreasonable low-priced tours", forced consumption, and cheating customers, but also mentions strengthening daily supervision, and comprehensive rectification of winter tourism market order is jointly carried out by tourism, public security, industry and commerce, price and transportation. According to the relevant person in charge of the Heilongjiang Provincial Tourism Commission, since the special rectification of the "Haya Snow Line", the Harbin Tourism Commission and the Heilongjiang Provincial Forest Tourism Administration have filed 13 cases and completed 3 cases. On January 17th, the Tourism Commission of Heilongjiang Province, together with the General Bureau of Forestry Industry of Heilongjiang Province and the Tourism Commission of Harbin, inspected the scenic spots along Yabuli to Xuexiang, studied and determined the guiding prices for the two-day and three-day tours of Xuexiang in winter, and formulated the price standards and publicity guidance for related amusement projects along the route. At the same time, since November 217, the Liaoning Provincial Tourism Commission has also organized and carried out the "Autumn and Winter Battle" campaign to comprehensively rectify the order of the tourism market throughout the province, focusing on winter hot tourist routes such as ice and snow tourism and hot spring tourism, and strictly investigating unreasonable low prices, forced consumption, bullying and cheating on customers, and violation of contracts in the tourism market. At present, 23 suspected illegal cases have been seized.

in addition to strengthening supervision and rectification, northeast provinces are also making great efforts in honesty guidance and complaint handling. The Liaoning Provincial Tourism Commission has established a "red and black list" publishing system for honest tourism, and publicly exposed tourism enterprises that have been punished with fines or above through platforms such as "Credit Liaoning" and "Liaoning Tourism Government Network", and jointly punished relevant departments, so that those who break their promises in tourism pay a huge price. The Tourism Commission of Heilongjiang Province has recently promulgated the "Measures for the Management of" Red List and Black List "of Integrity Tourism Construction in Heilongjiang Province (Trial)", which makes the advanced models of integrity management enter the red list, and the negative models of dishonesty and infringement of tourists' rights and interests enter the black list. In addition, Yang Andi said that at the end of last year, Jilin began to launch a unified rapid acceptance and processing platform for travel complaints in the province. "From the perspective of the tourism system itself, we have been able to accept general travel complaints within 24 hours and handle them within seven working days."