What does the strictest tourism rectification order issued by Yunnan officially include?

On March 27th, according to China Voice "Chaoguang News", in order to rectify the outstanding problems in the tourism market, standardize the order of the tourism market, promote the healthy development of the tourism industry, and ensure that the order of the tourism market in Yunnan Province has been fundamentally improved within one year, in the morning, the People's Government of Yunnan Province held a press conference to introduce the relevant information of the Measures for Rectifying the Order of the Tourism Market in Yunnan Province. It is understood that this method will be implemented on April 20 15 17.

Specific content:

First, strengthen the management of tourism shopping

(1) Cancel designated shopping for tourism. Strictly implement the relevant provisions of the Tourism Law of the People's Republic of China. When organizing and receiving tourists, travel agencies are not allowed to designate specific shopping places or arrange other paid tourism projects. Tourism shopping enterprises will no longer be graded and recognized, and the original rated tourism shopping enterprises will no longer receive tourism teams at designated places, and all tourism shopping enterprises will be brought into the unified supervision of social commodity retail enterprises. (State and municipal people's governments, led by the Provincial Tourism Development Committee and the Industrial and Commercial Bureau; Provincial US Food and Drug Administration, Price Bureau, Provincial State Taxation Bureau)

(2) It is forbidden to arrange or induce shopping in disguised form. It is strictly forbidden for shopping shops, especially scenic spots, shopping places along expressway, rest areas, stations, docks and other places where tourists are concentrated, to collude with travel agencies or company accompanying personnel to arrange travel teams to shop or sell goods through shopping rebates, commission rebates, "parking fees", "tea fees" and "head fees". It is strictly forbidden to force or force tourists to enter shopping stores in places where tourists are concentrated, such as scenic spots, performing arts, accommodation, restaurants, etc. (state and municipal people's governments take the lead; Provincial Tourism Development Committee, Industry and Commerce Bureau, Road Transportation Administration Bureau)

(3) Strictly investigate and deal with fraudulent sales to tourists. Severely crack down on all kinds of shops, bars, restaurants and other venues to trick tourists into spending by means of "medicine plates" and "wine plates". Severely crack down on illegal activities such as false propaganda, passing the fake as the real, shoddy, fraudulent shopping, forced shopping, clearly marked prices, and unfair competition. Seriously investigate and deal with commercial bribery according to the law and regulations. (state and municipal people's governments, led by the Provincial Administration for Industry and Commerce; Provincial Public Security Department, Tourism Development Committee, Quality Supervision Bureau, US Food and Drug Administration and Price Bureau)

Second, standardize the business behavior of travel agencies.

(4) it is forbidden to travel at unreasonable low prices. Travel agencies shall not deceive tourists by organizing tourism activities at unreasonably low prices, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects. Travel agencies are prohibited from publishing and selling "unreasonably low-priced tours" products, and organizing and receiving "unreasonably low-priced tours" teams. Travel agencies that operate "unreasonable low-cost tours" products shall be suspended for rectification, and if they operate "unreasonable low-cost tours" products again after rectification, their business licenses shall be revoked according to law. The legal representatives and actual controllers of travel agencies whose business licenses have been revoked are listed in the "blacklist" and prohibited from practicing. (State and municipal people's governments, led by the Provincial Tourism Development Committee; Provincial Administration for Industry and Commerce, Price Bureau, Provincial Communications Administration)

(five) the implementation of the new tourism standard contract. Introduce a new model text of the travel contract and cancel the additional shopping clauses in the travel contract. Travel agencies have not signed travel contracts with tourists, the specific content and time of sightseeing and entertainment projects are not stipulated in the travel contracts, and the standards of travel services such as transportation, accommodation and catering are not stipulated. If travel agencies designate shopping spots, promote self-funded projects, or force tourists to spend in disguise, they will be dealt with strictly according to law. (Responsible for Provincial Tourism Development Committee and Industry and Commerce Bureau)

(six) strict supervision of tourism contracts. Increase the daily supervision of tourism contracts, and strictly deal with travel agencies and employees who sign false contracts and yin-yang contracts according to law. Implement electronic management of tourism contracts, realize real-time inquiry by tourists, travel agencies and regulatory authorities, and ensure openness and transparency. (The Provincial Tourism Development Committee and the Industrial and Commercial Bureau are responsible; State and municipal people's governments cooperate)

(7) Establish a "blacklist" system for travel agencies. According to tourist complaints, administrative penalties and other information, a comprehensive evaluation of travel agencies, according to the evaluation results to establish a "blacklist" of travel agencies, and announced to the public. For travel agencies that have entered the "blacklist", we will focus on supervision through interviews, intensified inspections, restrictions on new business scope, and suspension of business for rectification. If the rectification requirements are not met within the specified time, the business license shall be revoked. (Provincial Tourism Development Committee takes the lead; Provincial Development and Reform Commission and Industry and Commerce Bureau cooperate)

Third, improve the management of tour guides.

(eight) the establishment of the province's tour guide management platform. Establish a unified tour guide management information platform in the province, and include all tour guides in the province in the platform for real-time dynamic supervision. (Provincial Tourism Development Committee takes the lead; State and municipal people's governments cooperate)

(9) Evaluation of the service quality of public tour guides. Establish an online evaluation system of tour guide service quality, which is convenient for tourists to evaluate the service quality of tour guides online, and the evaluation results are the main basis for the star rating of tour guides. Tourism administrative departments authorize trade associations to evaluate and self-discipline tour guides. Real-time and dynamic publication of online evaluation of tour guide service quality, illegal behavior and star rating results, providing reference for tourists to choose independently, forming a benign competition mechanism and a good practice environment for tour guides. (Provincial Tourism Development Committee takes the lead; State and municipal people's governments cooperate)

(ten) to strengthen the management of contracted tour guides. Travel agencies, tour guide service companies, scenic spots and other institutions strictly manage contracted tour guides, sign labor contracts according to law, strengthen education and training, establish a reasonable salary system, and protect the legitimate rights and interests of tour guides. (Provincial Tourism Development Committee takes the lead; Provincial Department of Human Resources and Social Security, Provincial Federation of Trade Unions, and Municipal People's Governments)

Fourth, strengthen the supervision of scenic spots

(eleven) the implementation of new measures for the administration of scenic spots. According to the national Measures for the Administration of Quality Grades of Scenic Spots, drawing on the experience of advanced provinces (autonomous regions and municipalities) and combining with the actual situation in Yunnan, the Measures for the Administration of Scenic Spots in our province are formulated and promulgated to strengthen the standardized management of scenic spots. (Responsible for the Provincial Tourism Development Committee and the people's governments of various cities)

(twelve) standardize the management of tourist attractions. Intensify the improvement of environmental sanitation, social security and traffic order in scenic spots. Strengthen the internal management of scenic spots and improve the service quality of scenic spots. Standardize the management behavior of scenic spots, and prohibit bundling sales, garden-in-garden, ticket-in-ticket, or forcing tourists to spend money in disguise. (state and municipal people's governments take the lead; Provincial Ethnic and Religious Committee, Public Security Department, Environmental Protection Department, Housing and Urban-Rural Development Department, Transportation Department, Forestry Department, Culture Department, Tourism Development Committee, Industry and Commerce Bureau, Price Bureau)

(thirteen) rectification of outstanding problems in scenic spots. Focus on the rectification of tourist attractions with high tourist complaint rate, serious social adverse effects and prominent safety hazards, and order them to suspend business for rectification if the problems are serious. We will carry out special rectification of problems such as soliciting customers, "wine trays" and "medicine trays" in scenic spots, and order bars and restaurants that tourists have repeatedly complained to suspend business for rectification. (state and municipal people's governments take the lead; Provincial Ethnic and Religious Committee, Public Security Department, Environmental Protection Department, Housing and Urban-Rural Development Department, Transportation Department, Forestry Department, Culture Department, Tourism Development Committee, Industry and Commerce Bureau, Price Bureau)

Five, the implementation of comprehensive supervision mode

To meet the needs of global tourism development, the comprehensive supervision mode of "1+3+N+ 1" tourism market is implemented in key tourist areas.

(fourteen) to establish and improve the centralized and unified comprehensive supervision and command platform. Strengthen the responsibilities of the comprehensive dispatching command center, improve the operation mechanism, and equip it with sufficient strength to form a working mechanism of information collection, timely judgment, comprehensive dispatching, joint law enforcement, rapid response and efficient disposal. (state and municipal people's governments take the lead; Provincial Public Security Department, Supervision Department, Tourism Development Committee, Industrial and Commercial Bureau, Provincial Court)

(fifteen) to strengthen the three law enforcement teams. Establish a tourism market law enforcement team for industrial and commercial administration and market supervision, and quickly investigate and deal with false propaganda, counterfeiting, illegal operation and unfair competition in tourism. Strengthen the construction of the tourism police team, introduce the guide to tourism law enforcement, and build a rapid police handling mechanism. Set up a tourism circuit court, build a contradiction resolution and dispute mediation mechanism, and solve tourism contradictions and disputes on the spot in time. (state and municipal people's governments take the lead; Provincial Public Security Department, Supervision Department, Tourism Development Committee, Industrial and Commercial Bureau, Provincial Court)

(sixteen) give full play to the role of functional departments. Tourism, price, transportation, human resources and social security, culture, quality supervision, food and drug supervision, ethnic and religious affairs, commerce, local taxation, national taxation, communications and other tourism-related departments should, according to their respective responsibilities, play the role of professional supervision and law enforcement, actively assume the responsibility of tourism supervision and jointly safeguard the order of the tourism market. (state and municipal people's governments take the lead; Provincial Public Security Department, Supervision Department, Tourism Development Committee, Industrial and Commercial Bureau, Provincial Court)

(seventeen) the establishment of tourism supervision mechanism. The supervision department should take the performance of duties by all localities and relevant departments as an important part of supervision and inspection. When a major travel-related incident occurs, the regulatory authorities start the regulatory accountability procedure and seriously investigate the responsibility according to law and discipline. (state and municipal people's governments take the lead; Provincial Public Security Department, Supervision Department, Tourism Development Committee, Industrial and Commercial Bureau, Provincial Court)

Sixth, deepen the reform of trade associations.

(eighteen) to promote the administration of trade associations. Tourism industry associations are completely decoupled from administrative organs, realizing the separation of institutions, functions, assets and personnel. The competent department of industry supports the development of trade associations through authorization, entrustment and purchase of services, and guides and supervises trade associations. In accordance with the requirements of modern social organizations, trade associations conduct self-management according to laws and regulations. (Provincial Tourism Development Committee, Civil Affairs Department, responsible for the municipal people's governments)

(nineteen) to strengthen the functions of trade associations. Tourism industry associations should play the role of service, guidance, coordination and supervision, safeguard the legitimate rights and interests of the industry and the order of fair competition, improve the self-discipline system of the industry under the authorization of the competent department of tourism industry, guide enterprises to operate in good faith, and earnestly undertake the self-discipline supervision functions such as the formulation of tourism industry standards, rating of tourism enterprises, education and training of tourism professionals, qualification certification, assessment and evaluation, and mediation of tourism disputes. (Provincial Tourism Development Committee, Civil Affairs Department, responsible for the municipal people's governments)

(twenty) to strengthen the construction of trade associations. Establish and improve the corporate governance structure and operation mechanism of tourism industry associations, and build a legal entity with clear rights and responsibilities, coordinated operation and effective checks and balances. Improve the organization system of the association, and reasonably determine the relationship between provincial tourism associations and different levels of associations and professional associations. Establish and improve rules and regulations to ensure the effective operation of the association. (Provincial Tourism Development Committee, Civil Affairs Department, responsible for the municipal people's governments)

Seven, strengthen the responsibility of territorial management

(twenty-one) to strengthen the territorial supervision responsibility of the tourism market. The state and municipal people's governments are responsible for the supervision of the state and municipal tourism market, and the main leaders of the state and municipal people's governments are the first responsible persons for the supervision of the tourism market. The supervision of the tourism market will be included in the annual comprehensive evaluation. Poor market supervision, vicious tourism incidents, resulting in adverse social impact, will seriously investigate the responsibility of the responsible person. (the provincial government supervision room, led by the provincial supervision department; Provincial Tourism Development Committee)

(twenty-two) to effectively increase the supervision and assessment of accountability. Establish a comprehensive evaluation system for tourism supervision and incorporate it into the comprehensive evaluation system of the whole province. Focusing on tourism complaints, illegal cases, disposal efficiency, tourist satisfaction and other indicators, the comprehensive supervision of state and city tourism will be quantitatively evaluated every quarter, and the evaluation results will be notified. Quarterly comprehensive evaluation ranked in the top three for three consecutive times, and the main leaders of the state and municipal people's governments interviewed; For the third time in a row, the main leaders and relevant personnel of the state and municipal people's governments shall be held accountable. (the provincial government supervision room, led by the provincial supervision department; Provincial Tourism Development Committee)