Shanxi 20 1 1 Notice on the Annual Examination of Tour Guide Cards for Tour Guides in Shanxi Province

Shanxi 20 1 1 Notice on the Annual Examination of Tour Guide Cards for Tour Guides in Shanxi Province

Jinlvzi [20 1 1] No.44

On the development of tour guides in the whole province 20 1 1

Notice of annual review

Municipal Tourism Bureau, provincial tourism quality supervision and management office:

In order to improve the overall quality and service quality of tour guides, and further standardize the tour guides' behavior in the province, according to the relevant provisions of the Regulations on the Administration of Tour Guides, the Measures for the Implementation of the Management of Tour Guides and the Measures for the Administration of Tour Guides' Cards, the Provincial Tourism Bureau will organize the annual inspection of tour guides in the province for 201kloc-0/year. The relevant matters concerning the annual inspection of tour guides in the province are hereby notified as follows:

I. Annual review organization

The annual inspection of tour guides in the province is carried out under the unified deployment of the Provincial Tourism Bureau. The annual inspection of tour guides in Shanxi Tour Guide Management Center is organized and implemented by the Provincial Tourism Bureau. City Tourism Bureau is responsible for organizing the annual inspection of tour guides of supervised travel agencies and tour guide management centers. The annual inspection object is the tour guides who registered in various travel agencies and tour guide management centers and obtained IC cards before February 25, 20165438.

Second, the preparatory work before the annual review

(a) the change and replacement procedures of the tourist guide card must be completed before the annual examination.

The municipal tourism bureaus should carry out mobile phone testing on the IC cards of the supervised tour guides, inquire about each tour guide, find out the situation, and do a good job in handling the tour guide certificates that do not meet the conditions for annual review before the annual review. Including: tour guide service unit, language, grade change, IC card loss, damage replacement, etc. , should be completed before the annual review as required.

(2) Do a good job in the annual training of tour guides.

1. Annual review training institution. The annual tour guide training of travel agencies (guidance centers) supervised by the municipal tourism bureaus shall be organized and implemented by the local municipal tourism bureaus; The annual tour guide training of Shanxi Tour Guide Management Center is organized and implemented by the Provincial Tourism Bureau.

2. Review the training contents annually. (a) the annual training time of tour guides should reach 56 hours, and the training content mainly includes four aspects: tour guide management, policies and regulations, tour guide practice and professional ethics, special lectures and safety knowledge. After the training, the annual training examination should be conducted as required, and the training examination questions should be drawn up by various institutions. (2) Tour guides who have received the tour guide card 10 years or above, and are the general manager and deputy general manager of the current travel agency must attend 20 hours of comprehensive knowledge training, and the remaining 36 hours can be used for investigation and research, writing articles on their experiences, etc. , and report written materials and electronic texts to the municipal tourism bureaus on time; The tour guides of Shanxi Tour Guide Management Center wrote down their own experiences, which were reported by the Provincial Catheter Center to the Industry Management Office of the Provincial Tourism Administration. Those who fail to submit within the time limit shall be deemed as unqualified in the training.

3. Annual training supervision. Municipal Tourism Bureau should carefully organize the annual examination and training, and formulate detailed plans, and report the training plan, examination time, teachers and other contents to the Provincial Tourism Bureau Industry Management Office before February 5. All units should seriously establish tour guide training files. The selection of teaching teachers should adhere to professional counterparts and have certain qualifications. The Provincial Tourism Bureau will conduct on-the-spot supervision and inspection according to the overall arrangement and the specific arrangements for training in various cities.

Third, the annual implementation methods and requirements

(1) Contents of annual review

The annual review focuses on evaluation and training evaluation. The main contents of the evaluation include: the tour guide's work performance in this year, points deduction, administrative punishment, tourists' praise, complaints, rewards and the authenticity of the certificate. There are three kinds of annual examination results: annual examination passed, annual examination suspended and annual examination failed.

(two) the annual examination schedule and annual examination method.

1, 20 1 1 12 10 -20 12 10.

The municipal tourism bureaus shall arrange the annual inspection of tour guides to the supervised travel agencies and tour guide management centers, and organize and complete the annual inspection training of tour guides;

2.20 12 65438+ 10/65438+10/6.

Tour guide: You must hold the annual examination training certificate, qualification certificate, IC card tour guide certificate and other materials, carefully fill out the Annual Examination Form of IC Card for Tour Guides in Shanxi Province (in duplicate), and submit it to your travel agency (catheter center) for review;

Travel Agency (Catheter Center): According to the content and data requirements of the annual review, we will review and evaluate the situation of the tour guides belonging to our unit. After signing the preliminary evaluation opinions of the annual review for each tour guide, we will summarize and fill in the annual review registration form of 201tour guide IC card in duplicate (and make an electronic form at the same time), and submit it to the Municipal Tourism Bureau together with the personal data of the tour guides (Shanxi Tour Guide Management Center will report directly to the Provincial Tourism Administration Office).

3, 201February 21March-February 27:

Municipal Tourism Bureaus: After carefully examining the application materials of the supervised travel agencies (or tour guide management centers), sign the annual review opinions, fill in the Annual Review Summary of 201KLOC-0/Tour Guide IC Card in duplicate as required (and make an electronic form at the same time), and write the annual review summary of tour guides in this city.

Shanxi Tour Guide Management Center: According to the time arranged by the Provincial Tourism Bureau, the analysis of the annual inspection of tour guides and the annual inspection materials of their own units are reported to the administrative office of the Provincial Tourism Bureau for review, filing and IC card computer swiping.

4. March 20 121-March 25:

The municipal tourism bureaus will submit the qualified tour guide files (summary table) to the industry management office of the Provincial Tourism Bureau for review, and carry out IC card computer credit card processing.

March 26, 2065438 +02-March 365438+0:

The Provincial Tourism Bureau shall summarize, summarize and declare online the annual inspection of tour guides in the province, notify those who fail to pass the annual inspection, suspend the annual inspection and cancel the qualification of tour guides in the whole industry.

(3) Annual review requirements

1. Municipal tourism bureaus, travel agencies and guidance centers should strengthen the education and training of tour guides and improve their ideological and political awareness, professional ethics, service level and emergency handling ability. At the same time, efforts should be made in system construction, mechanism innovation, adjustment and improvement of the structure of tour guides.

2, the Municipal Tourism Bureau, travel agencies, guidance centers should attach great importance to the annual inspection of tour guides. It is necessary to accurately grasp the number of tour guides under its jurisdiction (registered), ensure that each tour guide participates in training and annual review, and the audit content and application materials should be complete. The materials submitted for review (including IC card tour guide card) are incomplete and have not passed the annual review, and will not be accepted.

3. The annual work should adhere to the initial evaluation opinions of travel agencies, tourists' complaints, tourism quality supervision and punishment, annual training of tour guides, etc ... solicit opinions from all sides, carefully assess the annual employment of tour guides, and deal with tour guides who fail to participate in the annual training for no reason and have serious violations of discipline and major service quality complaints during their employment in accordance with relevant laws and regulations.

4, the travel agencies (guidance center) and the Municipal Tourism Bureau to timely, according to the requirements of the annual report of relevant materials, to ensure the smooth completion of the annual work of tour guides in our province.

Four. Contact person and telephone number

Contact: Gao and Zhang

Tel: 035 1-7322097

E-mail: 27436 1507@qq.com