Interim provisions on tourism complaints

Interim Provisions on Tourism Complaints:

1. Limitation of complaint: The limitation period for claiming the legitimate rights and interests from the travel complaint agency is 60 days. The limitation of complaint shall be counted from the time when the complainant knows or should know that his rights have been infringed. Under special circumstances, the tourism complaint management institution may extend the limitation period for complaints;

2. Time limit for acceptance: if the complaint management organ receives a complaint or an oral complaint and meets the acceptance conditions after examination, it shall promptly investigate and handle it; Do not meet the acceptance conditions, it shall notify the complainant within 7 days not to accept, and explain the reasons;

3. Time limit for responding to the lawsuit: After the complaint management organ makes an acceptance decision, it shall promptly notify the respondent. The respondent shall submit a written reply within 30 days from the date of receiving the notice;

4. Time limit for delivery: the decision made by the tourism complaint management organ shall be notified to the complainant and the respondent in the form of a decision on handling tourism complaints within 15 days;

5. Time limit for applying for reconsideration: If the complainant or respondent refuses to accept the decision of handling or administrative punishment made by the tourism complaint management organ, he may apply for reconsideration to the tourism complaint management organ at the next higher level within 60 days.

Article 9 of the Tourism Law of the People's Republic of China * * * Tourists have the right to choose their own tourism products and services, and have the right to refuse the compulsory trading behavior of tour operators.

Tourists have the right to know the real situation of the tourism products and services they buy.

Tourists have the right to ask tour operators to provide products and services as agreed.

Seventeenth the State Council and the local people's governments at or above the county level shall incorporate the development of tourism into the national economic and social development plan.

The State Council and the people's governments of provinces, autonomous regions and municipalities directly under the Central Government, as well as the people's governments of cities and counties rich in tourism resources, shall organize the formulation of tourism development plans according to the requirements of the national economic and social development plans. When making use of tourism resources that are suitable for overall utilization across administrative regions, the people's government at a higher level shall organize the compilation or the relevant local people's governments shall negotiate the compilation of a unified tourism development plan.

Article 18 The tourism development plan shall include the overall requirements and development objectives of tourism development, the requirements and measures for the protection and utilization of tourism resources, the requirements and promotion measures for the development of tourism products, the improvement of tourism service quality, the construction of tourism culture, the promotion of tourism image, the construction of tourism infrastructure and public service facilities, etc.

According to the tourism development plan, local people's governments at or above the county level can make special plans for the development and utilization of key tourism resources and put forward special requirements for tourism projects, facilities and service functions in specific areas.