What are the common polite expressions in tourist reception service?

Honorific words are idioms to express respect and respect. The biggest feature of this expression is that when communicating with guests, tourist reception service personnel often start with the word "please" and end with "thank you", while "sorry" is often on their lips. Address guests with honorifics, such as "you", "your Excellency" and "your side". When using honorifics, we should pay attention to the concentration of expression and sincerity of tone, so that guests can feel the real feelings of the speaker behind them, and use honorifics accurately according to the time, place, environment and object.

Step 2 be humble

Modesty is a word that expresses people's modesty and self-modesty. As a polite language, it is widely used in tourist reception services. Modesty is usually used with honorifics. When using honorific words to guests, use modest words to express yourself. For example, in conversation, "stupid" and "I am an idiot" are often used.

3. Beautiful language

Elegant language is also called polite refusal or euphemism. It refers to something that is inconvenient to say frankly, and expresses something that both sides know and understand but are unwilling to disclose in a euphemistic and implicit way. In polite service language, the extensive use of elegant language is a way to communicate guests' thoughts and feelings and make communication activities go smoothly. It not only allows both parties to transmit information, but also makes it easy for both parties to "go down the stairs" once communication is not smooth because there is no point to express the content. For example, replace "going to the toilet" with "I'm going to the toilet" or "going to the toilet"; Replacing "smelly" with "stale" is not mechanical and fixed. It needs to be used flexibly according to different occasions, different people and different times.