The last stage of receiving a tour group

The station delivery service is the last link in the reception work of tour groups. Mainly to accompany local people, what we need to do is business preparation before farewell, check-out service and farewell service.

(1) Business preparation before seeing off

(1) Verifying traffic tickets

On the day before the tour group leaves the local area, the local accompanying personnel should carefully check the transportation ticket for the tour group, check the group name, code number, number of people, the name of the whole escort (if it is not a group ticket, check whether the name of each tourist is consistent with the valid certificate), flight (train number, ship number), arrival time, departure (driving, sailing) time (four verifications are required, that is, planned time and timetable time). Find out the location of the departure airport (station, wharf) and other matters; If the shift is changed, please ask whether the background has notified the next stop to avoid missing the connection; Remind the escort to explain the situation at the next stop.

If the local tour leader department sends a tour group to leave the country by plane, it should remind or assist the tour leader to confirm the air ticket with the civil aviation 72 hours in advance (group ticket confirmation can generally be confirmed by fax to the relevant civil aviation ticket office).

(2) Determine the time and manner of luggage.

(3) Appoint the morning call, breakfast, meeting and departure time for the next day.

(4) Assist the hotel to do the settlement work related to tourists.

(5) Return the documents in time.

(6) If there is a person in charge of the travel agency to see him off, he should carefully organize the specific organization of the farewell.

(2) Check-out service

(1) Check out.

(2) Assemble and board the bus

After the tourists get on the bus, before leaving the hotel, the local escort should count the number of people and get confirmation from the team leader, and remind the tourists again whether they have valid documents with them and whether there are any missing items. You can't drive until everything is normal.

(3) Farewell service

(1) farewell speech

(2) Arrive at the departure place in advance and take care of the tourists to get off.

After paying the transportation ticket and luggage card, the local escort still can't leave the tour group immediately.

If you take a domestic flight (car or boat), the local escort should assist the tourists to go through the departure formalities (help the tourists pay the airport tax and get the boarding pass, and ask the tour leader to issue the boarding pass; Help with the check-in procedures for overweight baggage);

If you take an international flight (car, boat), the local escort will send the tour group to the quarantine area, and the tour leader will help the tourists to go through the relevant departure procedures (because the local escort and the full escort can't enter the quarantine area), but the local escort should introduce the procedures for leaving the country, checking luggage and leaving the station to the tourists.

(3) Check out with the driver

After the tour group is sent away, the local escort should settle the car use fee with the driver, sign the car use document and keep the document.