Hotel room training report?

please add extra points after my answer. With the rapid development of society, the requirements of contemporary society for college students who are about to graduate are getting higher and higher. For us who are about to graduate, in order to better adapt to the severe employment situation, we can integrate into society as soon as possible after graduation, and at the same time lay a solid foundation for ourselves to enter the society. The School of Tourism and Geography arranged this internship for our students in Class 9 of China Travel Service.

Internship Unit: xunliao bay Jinyintan Holiday Hotel, Huidong, Huizhou

Internship Purpose: To integrate theory with practice, better consolidate and improve the relevant knowledge that students have learned in school, cultivate our basic work skills, improve our ability to deal with practical problems and understand some main contents about service practice.

internship content:

I am an intern in the hotel housekeeping department, and I have to be trained before I take up my post. The main content of training is how to make a bed. It is the head of our department who teaches us to make the bed, and even every step of making the bed has requirements, and the whole bed-making process, including throwing sheets, covering quilts and flattening, three-in-one and covering pillowcases, must be completed within three minutes. Discard the sheets first, which generally requires one-time completion, and ensure that the center line of the sheets coincides with the center line of the whole bed. Next, wrap the corner of the bed sheet, that is, wrap the bed sheet neatly into the upper and lower mattresses. It is required that there should be no gap between the bed sheet and the mattress, otherwise the bed sheet will not remain flat. Then start to cover the quilt, which is also very particular and skillful, that is, just match the corner of the quilt and the quilt cover and then throw it a few times. Others can be arranged in detail, requiring that the center line of the quilt should coincide with the center line of the bed and sheet, which is the "three-in-one" in the process of making the bed. After this, the last step is to put the pillow in the pillowcase, keeping the full side facing the end of the bed, and the opening direction of the pillowcase is either towards the wall or the window.

when I officially went to the housekeeping department for an internship, I found that the job of the housekeeping waiter is not just as simple as making the bed. The first task of the room attendant is to check the room. Then clean the guest room. Cleaning the guest room should also be done according to the rules. During my internship, I learned that the job of the room attendant is to knock on the door and make rounds first. If anything is found missing, I should report it to the foreman immediately. After rounds, the first step is to open the window, then pick up the garbage and throw it out. Next, we will start to make the bed. We should remove the quilts, sheets and pillowcases that have been used by the guests and put them on according to the bed-making procedure. After all this, we began to clean. It should be noted that the wet cloth here generally wipes wooden furniture, while the dry cloth wipes furniture made of metal and glass. Every small place can't be spared. The overall wiping order is circular. In the whole process, we must put all kinds of furniture and utensils back in place, and check how many daily necessities are consumed in the room. Very detailed things, such as: when cleaning the mirror, you should pay attention to looking sideways to check whether the mirror is clean, etc., which need to be taken seriously in the whole cleaning process. Sweep the floor after cleaning. The last step is to make up the items consumed in the room. In addition, every staff member should have safety awareness, and waiters should know general fire protection knowledge. In addition, the waiter should know more about the hotel and the city, which will provide more unexpected services for the guests and make them more satisfied.

Internship Harvest:

(1) Improving the ability to cope with emergencies

When working in the housekeeping department, you must be prepared for battle every day, because as a waiter, there are some impolite guests and even bad words among the guests who check in every day. Faced with such a situation, how to appease the guests' emotions and protect the interests of the hotel?

(II) Improvement of service skills

In this internship, I retrained service skills and service specifications, became more familiar with service work, got a deeper understanding of service and further improved my service skills. The service is more skilled, and the service work can be completed skillfully. And can assist the training of hotel managers and supervisors, and with the improvement of service skills, improve the work efficiency of employees, reduce work mistakes, and provide more thoughtful and convenient services to guests.

(3) Improvement of working ability

The accumulation of hotel training and internship experience has increased my employment opportunities after graduation, and my working ability has been improved. In the process, my language ability, communication ability, observation ability, memory ability and adaptability have been improved.

internship experience:

internship gives us a new concept of society, which makes us feel that this society is so complicated and sometimes makes people feel physically and mentally exhausted. After a period of internship in a hotel, I became reticent, because I found that my thoughts and opinions were so naive in the face of such a vast world, and my mind was not broad enough. I could only observe, feel and hone quietly. I didn't tell my family what I did as an intern. I was afraid that they would be sad if they knew it. After working for a long time, my mind was also released a lot, so I took the internship as a body for society and life. Starting from the lowest level of society, while practicing, feeling the social human feelings, accumulating social experience and ways of doing things, and understanding the complexity of interpersonal relationships, perhaps this is the most important thing in internship life. Internship life is like a magnifying glass, which not only shows me the excellent side, but also magnifies your shortcomings and deficiencies in all aspects without reservation, which is also the premise of a person's progress.

opinions and suggestions on the internship

(1) suggestions for the college

1. The preparation before the internship should be introduced in detail

In this internship, the internship mobilization meeting before the internship only gave a general overview. I think it is necessary to explain to the students what items to bring. This time, because I don't know the climate there, I really found that the seaside is cooler at night, and the sea breeze is often blown, without it.

2. Improve the living allowance for interns

In today's social situation, the RMB appreciates slightly and prices rise, but wages do not rise, and money is worthless. The overtime pay in the hotel is really low, and only one hour in 2.9 yuan was paid for hard work, which led some students to work overtime reluctantly. It is suggested that the school discuss with the hotel to appropriately increase the living allowance of interns and increase overtime pay.

(II) Suggestions for the hotel

1. Engineering problems of the hotel

There are often some engineering problems in the hotel, and guests often complain and complain. The problem is that the hotel equipment is gradually aging and there are few engineering staff. It is suggested that the hotel gradually update the outdated equipment and articles and hire more skilled engineering staff.

2. Interns' job change should be fair, open and transparent

In this internship, students have some emotional fluctuations during several job changes, which I think is not open and transparent enough. It is suggested that the hotel should convene a meeting of department heads to explain some information about this job change before the job change, so that students can be psychologically prepared.

3. The intern award system is not fair enough

In this internship, many of our interns won the medals of excellent interns and excellent employees, etc., but how did we get the awards without knowing it? Some award-winning students, more than half of our interns are dissatisfied, and some students work hard but get nothing. Therefore, it is suggested that hotel awards should be combined with management evaluation and intern voting, so as to be fair, just and transparent, and make interns more passionate and meaningful.

After the internship, every student has his own unforgettable story. Half a year's time is short, but the process is long. When I return to school, I feel that the atmosphere here is really good. There is no conflict between interests and desires, no distinction between superiors and subordinates, teachers' inculcation, and students' love for each other are all so sincere. Internship has given me a new concept of society, and so many things have happened in half a year. Finally, thank you to the hotel and the teacher for giving me such a rare internship experience. Thank you!