What aspects should tourist receptionists pay attention to when training themselves to listen patiently and analyze and summarize?

As a tourist receptionist, it is not only an important aspect of language cultivation, but also an important way to correct one's role, obtain accurate information exchange and establish friendly relations with guests.

Tourist receptionists should pay attention to the following aspects when listening to guests:

1, active rather than passive, listening is not just silence. Just being silent, guests will think that the tourist receptionists are passive and absent-minded and do not pay enough attention to their opinions.

2. Let the guests finish their sentences. It is human nature to say that you are happier than listening to others.

3. Don't pretend to listen or listen with prejudice. Since listening is a kind of respect for the guests, the tourist receptionists should carefully observe the feelings of the guests and temper their patience.

4. Don't jump to conclusions. Don't jump to conclusions about the opinions expressed by the guests, whether right or wrong. But wait for the guests to finish. On the basis of fully understanding and grasping its true intention, draw a conclusion according to facts and personal position and identity.

First, the characteristics of polite expressions in tourist reception

Politeness of 1. words;

Respect, humility and solemnity.

2. Revision of wording;

3. Vividness of language;

4. Flexibility of expression.

Second, the basic requirements:

1, the title should be appropriate;

2. The language should be concise;

3. The tone, intonation and speaking speed should be appropriate.