How to refund the money when the tour group cancels?

Legal analysis: if the itinerary is cancelled after the package tour, the travel agency should claim a refund, and the travel agency should refund all or the remaining expenses paid by the consumer. If there is any dispute over the refund, you can apply for reconciliation or bring a lawsuit to solve it.

Legal basis: Tourism Law of the People's Republic of China

Article 63 If a travel agency attracts tourists to travel in groups and cannot leave the group because it does not reach the agreed number, the group agency may terminate the contract. However, tourists should be notified at least 7 days in advance for domestic tourism and at least 30 days in advance for outbound tourism. If you can't leave the group because you don't reach the agreed number, with the written consent of the tourists, the group agency may entrust other travel agencies to perform the contract. The package travel agency is responsible for tourists, and the entrusted travel agency is responsible for the package travel agency. If the tourists don't agree, they can cancel the contract. If the contract is terminated due to the failure to reach the agreed number of tour groups, the package tour agency shall refund all the fees charged to the tourists.

Article 67 If the travel itinerary is affected by force majeure or unavoidable events after reasonable attention of the travel agency or assistant, it shall be handled according to the following circumstances:

(a) the contract can not continue to perform, travel agencies and tourists can terminate the contract. If the contract cannot be fully fulfilled, the travel agency can change the contract within a reasonable range after explaining it to the tourists. If tourists don't agree to the change, they can terminate the contract.

(2) If the contract is terminated, the package travel agency shall, after deducting the non-refundable fees paid to the land agency or the performance assistance personnel, return the balance to the tourists, and the increased fees shall be borne by the tourists, and the reduced fees shall be returned to the tourists.

(3) Where the personal and property safety of tourists is endangered, the travel agency shall take corresponding safety measures, and the expenses thus incurred shall be borne jointly by the travel agency and tourists.

(4) If the tourists stay, the travel agency shall take corresponding resettlement measures. Therefore, the increased room and board expenses are borne by tourists, and the increased round-trip expenses are shared by travel agencies and tourists.