Traditional Culture Encyclopedia - Travel guide - What should a tour guide do when dining with tourists for the first time?
What should a tour guide do when dining with tourists for the first time?
[Brief analysis of the situation]
According to the general arrangement of travel agencies, except for breakfast in the original hotel (of course, there are also tour groups eating outside), the rest of the lunch and dinner are eaten in different restaurants outside the hotel. Therefore, when a tour guide dines in different restaurants, except for introducing the different characteristics and flavors of the restaurants, other operation procedures are basically the same. Tourists usually eat a meal quickly and slowly because of their age, personality and other reasons. During this period, the tour guide should follow the principle of "don't rush, let the tourists eat with peace of mind". However, at the same time, it should be considered that due to the limitation of tour time and activities, how much time to give tourists meals depends on the situation at that time.
[Reference Tip]
After the tourists arrive at the restaurant, the tour guide should first ask the restaurant service staff to arrange seats for the tourists, and then introduce the location of the bathroom. Before opening, you can explain some food culture in China (for those tourists from Europe and America, you should teach them how to use chopsticks), and you can also tell us which cuisine the restaurant belongs to and what its characteristics are. During the meal, the tour guide should check at least twice to see whether the dishes provided by the restaurant meet the quality standards stipulated by the travel agency, and ask the tourists whether they are satisfied with the salty dishes. When problems are found, they should be solved in time. Don't wait until the tourists stand up and don't want to eat. Then it's too late. Tour guides should arrange more time for tourists to have a meal, unless they taste a special flavor or have no planned activities in the evening, but according to the current actual situation, breakfast is about 45 minutes, lunch and dinner are 1 hour and 15 minutes. In order to ensure the sightseeing activities after meals, the tour guide should explain the meal time to the tourists before meals, and invite them to have some tea, have a rest or let them go to the toilet after meals. Then, the tour guide will go to the restaurant to check out. Visitors should be specially reminded not to forget their belongings and clothes before leaving the restaurant. It is worth mentioning that tour guides should hurry up when eating, and eat fast, well and full. Although these things are very helpless, they are all for the needs of work.
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