What should you pay attention to when planning a group tour?

Hello, 1. For tourists themselves, what should you pay attention to before choosing a tour group?

1. Be sure to choose a regular travel agency, and do not trust in train or bus stations. The kind of rhetoric that attracts customers, people are all the same without benefits;

2. Try to choose a purely fun and no-expense itinerary. This kind of itinerary is generally more expensive than similar itineraries, but it is relatively It is safer. If you insist on choosing a low-priced tour, you must be mentally prepared. There is no free lunch in the world. According to the National Tourism Administration, tourists who sign up for low-priced tours are not protected.

3. I quoted a high price for a pure play tour, but was deceived or sold by the travel agency, and went to the local area to join a shopping group.

2. Categories of deception and forced shopping and consumption related to tour groups during travel:

1. Travel agencies and tour guides use physical threats, intimidation and other behaviors to force tourists to travel

2. Shopping places arranged by travel agencies and tour guides are illegal or not open to the public;

3. Travel agencies arrange shopping without the written consent of tourists Shopping;

4. Products sold in shopping venues arranged by travel agencies and tour guides are adulterated or adulterated, false products are passed off as genuine, substandard products are passed off as good, and substandard products are passed off as qualified products;

5. Travel agencies and tour guides knowingly or should have known that the operators of shopping venues they arranged had records of seriously harming the rights and interests of tourists;

6. Travel agencies and tour guides collecting kickbacks from shopping venue operators, etc. Legitimate interests;

7. Shopping place operators are under the circumstances specified in Article 56 of the "Consumer Rights and Interests Protection Law";

8. Travel agencies, Tour guides and shopping mall operators engage in other behaviors that harm the legitimate rights and interests of tourists by arranging shopping.

3. How to deal with forced shopping by tour guides

When encountering this situation, you must deal with it calmly and never have an argument with the tour guide on the spot. After all, you are in a different place at this time. If you don’t know the local situation well and the tour guide is not familiar with it, you can make relevant complaints or reports on the improper behavior of the tour guide or tour group through legal channels afterwards.

So my country's latest "Tourism Law" stipulates that when tourists believe that their legitimate rights and interests have been infringed, they have four rights protection methods to choose from.

1. When consumers encounter disputes in travel, they can negotiate between the two parties;

2. Apply for mediation to consumer associations, tourism complaint acceptance agencies or relevant mediation organizations;

3. Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the tourism operator;

4. At the same time, you can also file a lawsuit in court.

4. Penalties related to deception and forced shopping:

According to the law, if tourists are forced to shop, they will be ordered to make corrections by the tourism administrative department or the industrial and commercial administrative department. , travel agencies will be fined not less than 100,000 yuan but not more than 500,000 yuan, and tour guides will be fined not less than 10,000 yuan but not more than 50,000 yuan. In serious cases, the travel agency business license and tour guide certificate may be revoked. In addition, the travel agency must pay 20% of the total travel expenses to the tourists as liquidated damages.

Article 59 of the "Travel Agency Regulations" implemented in our country stipulates:

If a travel agency violates the provisions of these regulations and falls under any of the following circumstances, the travel agency shall be punished by the tourism administration The management department or the industrial and commercial administration department shall order corrections and impose a fine of not less than 100,000 yuan but not more than 500,000 yuan; for tour guides and tour leaders, the tourism administrative department shall order corrections and impose a fine of not less than 10,000 yuan but not more than 50,000 yuan; the circumstances In serious cases, the travel agency business license, tour guide certificate or tour leader certificate will be revoked:

(1) Refusing to perform the obligations stipulated in the travel contract;

(2) Changing the tour other than due to force majeure The itinerary arranged by contract;

(3) Deceiving or coercing tourists into shopping or participating in tours that require additional payment.

I am happy to answer your questions and wish you a happy life!