How to return fake goods bought during a group tour-Travel Experience Book

1. How to return fake goods bought during a tour group?

When tourists join a tour group and buy fake or defective goods at the shopping store brought by the tour guide, they usually ask a travel agency to do so on their behalf. Contact for refund. 2. What to do if you buy fake goods in a group tour

As a consumer, when you buy fake goods in a shopping mall led by a tour guide during a group tour, you should pay attention to collecting evidence and first report to the tour guide. If the tour guide ignores the response, complain to the person in charge of the travel agency. If the attitude is the same, complain directly to the local Tourism Quality Supervision Office or call 12315. 3. Can I claim compensation from a travel agency if I buy fake goods during a group tour?

You can ask a travel agency to make compensation first. When tourists are shopping in a shopping venue agreed upon in a written contract with a travel agency, and encounter situations such as passing off fake goods as genuine goods or passing off inferior goods as good goods, they may request the travel agency to compensate first. After the travel agency pays compensation first, it has the right to seek compensation from the seller of the goods. 4. Can shopping be forced on group tours

Travel agencies cannot force tourists to go shopping, but if both parties agree in advance and sign a written agreement, the travel agency can arrange shopping, which is the so-called shopping group. According to Articles 35 and 41 of the Tourism Law of the People's Republic of China, travel agencies are not allowed to organize tourism activities at unreasonably low prices to deceive tourists, and arrange shopping or separately paid travel items. Obtaining kickbacks and other illegitimate benefits. Travel agencies that organize and receive tourists are not allowed to designate specific shopping venues and are not allowed to arrange additional paid travel items. However, exceptions are made by consensus reached by both parties or at the request of tourists, and without affecting the itinerary arrangements of other tourists; tour guides and group leaders shall strictly implement the travel itinerary, and shall not change the itinerary or suspend service activities without authorization, and shall not ask for tips from tourists, or shall not Inducing, deceiving, coercing or forcing tourists in disguised form to shop or participate in separately paid travel projects, etc. Any of the following behaviors can be deemed as "deception and forced tourist shopping": 1. Travel agencies arrange shopping without the written consent of tourists; travel agencies and tour guides use physical threats, intimidation and other behaviors to force tourists to make purchases 2. The shopping places arranged by travel agencies and tour guides are illegal or not open to the public; 3. The goods sold in the shopping places arranged by travel agencies and tour guides are adulterated or adulterated, and fake ones are passed off as genuine or substandard ones, Passing off unqualified products as qualified products; 4. Travel agencies and tour guides receiving unfair benefits such as kickbacks from shopping mall operators.

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