Can mother donkey be trusted?

Unbelievable, let me tell you that I bought a ticket on it! ~ August 13 reserved tickets for Happy Valley on August 14, plus 25 1 Zhang Jin Dynasty tickets. At that time, I bought four tickets for 1000 yuan. ~ ~ Then, on August 14, go to the Happy Valley Group Purchase Office to exchange tickets. I showed the service staff in Happy Valley the short message, and they told me that my order had been used. Strange, if I haven't been inside at all, how can I be used? Then I made a manual service call to Mama Donkey. They said that my order was really used and they wanted to check it for me. Then they told me to apply for a refund. Then I applied for a refund. It has been four days now. I just called them and said that my order has been used. Let me wait for another three working days. I just want to say that this thing. After spending so much money, I haven't earned it yet, so I have to leave it with them for so long. Now they tell me that I don't know if I can get a successful refund during the audit, alas. I admit it. I will learn from my mistakes. I advise you not to buy tickets to travel on it in case you are cheated! ~