What is the responsibility of the front desk supervisor of the travel agency?

I. The duties of the front desk supervisor of the travel agency are as follows:

1, assist the manager of the front desk department to do the daily reception work, preside over the comprehensive work of the front desk shift, and create a good working atmosphere;

2. Attend the regular meeting of supervisors, keep abreast of the ideological trends of employees and report to the department manager, and check and supervise the gfd, organizational discipline, polite language and work efficiency of employees in this department;

3. Be responsible for the preparation of employee worksheets, reasonably arrange the work of subordinates, manage and allocate all kinds of consumables used by this department, strictly control expenses, and timely convey the instructions of superiors;

4. Supervise the escort service of travel agencies, implement service procedures, and supervise the inquiry service to meet the reasonable requirements of guests;

5. Participate in the reception work at the front desk, effectively solve the guest complaints and related problems in this department, and coordinate and contact with relevant departments;

6. Formulate and organize the implementation of the training plan, correctly evaluate the work of subordinates, and keep a work diary;

7. Be responsible for the assessment of subordinates;

8, complete the work assigned by the superior leadership.

2. The requirements of the front desk supervisor of the travel agency are as follows:

1, college degree or above, female, height 162 or above;

2. Experience in cashier, customer service and management at the front desk, cheerful personality, strong interpersonal communication skills and good image temperament;

3. Have affinity, responsibility, self-motivation, and be proficient in using computers;

4. Engaged in travel agency work 1 year or above, tourism major is preferred.