How to deal with Indian customers

When dealing with Indian customers, praise them more and talk to them about Taj

Mahal, this is their pride. Don’t talk to them about your eating habits, because most Indians are vegetarians and they oppose the slaughter of living creatures, so don’t tell them about eating pork, beef, etc. In India, pigs almost always live on garbage. , so dirty, cows are sacred in India. If there is a lady, you can talk to her about Indian clothes and say they are very beautiful.

Everyone feels very annoyed when doing business with Indians. They have a lot of problems and are very difficult to deal with. Many people even treat Indian inquiries as spam. But this is always inappropriate. When doing business, we always have to fight for the first chance. As long as we conscientiously act in accordance with international rules, improve our own risk awareness, and do not casually use unprotected payment methods, we can do the same with Nigeria. Business.

Indians probably have the following characteristics:

1. Indians value price far more than quality. Even if the price quoted to them is the cheapest on the market, they will still agree to it.

2. The loyalty of Indians is relatively poor. Maybe they have cooperated with you for many years and found that there are other manufacturers with slightly lower prices and may switch orders. However, the loyalty of European and American customers is relatively high.

3. Indians are famous for their shrewdness. They are very smart at calculating various possible situations, but having said that, they are also shrewd businessmen

Everyone is particularly Enterprises that are new to foreign trade activities should pay attention to the following points in trade transactions with India:

1. When quoting, add a little price to them, and can give them according to different rations. They quote prices with equal differences, which makes them feel that there is a benefit to booking more. To maintain a regular response to those traders who bother asking about prices but never pay attention to product details, you can develop a response template. Don't believe anyone who brags about how strong they are or how big the number of orders is. You should properly investigate the situation of their company. As for the number of orders, the specific number won't be known until he actually places the order, otherwise he will just put it away. treated as theoretical values.

2. Adhere to the world's common customary trade practice of using sight letters of credit as the main payment method. Review and honor letters of credit carefully and conscientiously. Make sure the documents are consistent and the documents are consistent. Strictly abide by the terms of the letter of credit and do not give any opportunity to criminals. Don't listen to the buyer's rhetoric and various reasons, and insist on not doing transactions with payment methods of D/P spot, forward and D/A. Because the local market is constantly changing and import policies are adjusted from time to time, some importers, especially small and medium-sized commercial companies, may not perform their obligations under various excuses at any time.

As the saying goes: "The goods will die when they arrive." Since importers have the initiative, several Chinese companies have suffered financial losses due to D/P and /D/A transactions in the past two years. Some unscrupulous importers use this to threaten export companies and unreasonably force Chinese companies to repeatedly lower prices and change payment methods to D/A, in order to purchase goods at extremely low prices or even completely. The purpose of misappropriating goods.

3. Special attention should be paid to the business concluded through middlemen in Hong Kong and Singapore, especially the leather bag companies opened by Indians in the above two places. Some of them issue certificates in Hong Kong, and deliver the goods to Hong Kong and then transfer them to India; some issue certificates in Hong Kong, and the delivery destination is India; some use intermediaries to contact the end users in India to issue certificates. In all such situations, we must pay attention to investigate the basic situation and credit standing of the intermediary, clarify responsibilities, and follow the prescribed legal procedures. In recent years, there have been many cases of trade disputes, claims and even violations of Indian import laws and regulations due to the manipulation of middlemen in transactions concluded in the above manner.

4. Pay attention to market research, take the overall situation into consideration, carefully set prices and strictly make external quotations, and do not dump at low prices in order to open up the market and grab customers. In recent years, the Indian government has continuously conducted anti-dumping investigations on foreign goods exported to India in the name of anti-dumping.

5. After the goods arrive at the destination, it is allowed if the importer does not take delivery because the importer does not pay or needs to return the goods due to quality problems. The exporter needs to entrust the shipping agent to handle the return procedure after paying off the port storage fees, agency fees and other reasonable expenses based on the proof of unwanted goods provided by the original importer, the relevant delivery voucher and the exporter's letter requesting return. If the importer is unwilling to provide the exporter with documents proving that he does not want the goods, the exporter can rely on the importer's refusal to pay or take delivery of the goods, or the importer's refusal to pay for the redemption order, the relevant delivery voucher and the seller's request provided by the bank or shipping agent. Entrust the shipping agent with the correspondence and telegram for the return of the goods to directly submit the return request to the relevant Indian port customs and handle the relevant procedures. If the goods are requested from the customs by the importer and need to be returned due to quality problems, the import duties paid by the importer can also be refunded, but only 80%-90% of the original duties paid can be refunded.

In recent years, a small number of unscrupulous importers have often deceived Chinese exporters with lies such as customs not allowing them to pick up goods, customs confiscating goods, auctioning imported goods, and customs not refunding import duties. This must attract our great attention. Exporters are When handling return procedures, attention should be paid to completing the relevant procedures within the storage time of the port customs warehouse specified by the Indian Customs.

Indian customs regulations stipulate that goods can be stored in the customs warehouse for 30 days after arriving at the port. After 30 days, the customs will issue a delivery notice to the importer. If the importer cannot pick up the goods on time for some reason, he can apply to the customs for an extension according to his own needs. If the importer still fails to declare and pick up the goods on time within the extended period, the customs will issue another (and final) notice to the importer urging him to pick up the goods. If the importer still does not take delivery of the goods within the specified time after receiving the second notification from the customs, nor does he make any explanation or apply for an extension, the customs will auction the relevant goods.