Which government department manages this hotel?

I. Administration of Industry and Commerce

The second is the health department, because it is responsible for hotel hygiene inspection and checking whether employees meet the standards.

Third, the public security department, because all customer information is uploaded to the public security bureau.

Opinions on standardizing the market price of hotel rooms

Development and Reform Commissions, Price Bureaus and Tourism Bureaus (commissions) of all provinces, autonomous regions and municipalities directly under the Central Government: With the deepening of the market-oriented reform of tourism and service industries, China's hotel industry has developed rapidly, the price order is generally standardized and the price level is relatively stable. However, in some areas and some time periods, a few operators take advantage of their location, collude with each other, follow the trend of speculation, drive up hotel room prices in major holidays, large-scale activities and key tourist reception areas, disrupt the normal market price order, damage the legitimate rights and interests of consumers, and are not conducive to the healthy development of the hotel industry. In order to standardize the order of hotel room price, strengthen the supervision of hotel room price, create a good tourism consumption environment, and promote the healthy development of tourism and other service industries, according to the Price Law and other relevant laws and regulations, we hereby put forward the following opinions on standardizing the market price of hotel rooms:

Chinese name

Opinions on standardizing the market price of hotel rooms

Develop and reform prices

No.2243

Issuing unit

industrial and commercial bureau

purpose

Standardize the hotel market

meaning

In recent years, with the rapid development of social economy, people's living standards have improved significantly, the consumption structure of residents has gradually changed from survival type to improvement type, development type and even enjoyment type, the number of overseas tourists has expanded rapidly, tourism and other service industries have developed rapidly, and the price of hotel rooms has increasingly become a livelihood price closely related to consumers. The unreasonable increase in the price of some hotel rooms has gradually become one of the factors that affect consumers' assured consumption. Especially during major holidays and large-scale activities, as well as key tourist destinations focusing on tourism reception, the abnormal fluctuation of hotel room prices continues to expand, which has an adverse demonstration impact on the price order of the whole market. In this regard, the administrative departments of price, tourism, industry and commerce at all levels should raise their awareness, fully understand the importance of maintaining the current hotel room price reasonable and stable from the height of building a harmonious society, cooperate with each other according to the division of functions, earnestly strengthen the supervision of hotel room price, safeguard the normal market price order and the legitimate rights and interests of consumers, and promote the sustainable development of hotel service industry.

focus

Hotel room prices during major festivals and events. During major holidays and large-scale activities, people's travel and activities are concentrated, and the demand for hotel rooms has increased significantly, which has a great pulling effect on the development of tourism and related industries, and is also a sensitive period in which hotel room prices are prone to unreasonable increases. All localities and relevant departments should attach importance to and strengthen the monitoring and analysis of hotel room prices, pay close attention to the trend of hotel room prices, find the problems with signs and tendencies in time, take predictive and targeted measures, earnestly perform government supervision duties, and ensure the reasonable and stable price level of hotel rooms.

Hotel room prices in key tourist reception areas. Tourism reception key areas are important destinations for people to travel, especially in areas with limited reception capacity during the tourist season. The rapid rise of hotel room prices has a great negative impact on tourists' consumption psychology, which restricts and restricts the expansion of tourism consumption to some extent. The competent price departments in key tourist reception areas should stand at the height of maintaining price fairness and consumers' interests, and strengthen the supervision of hotel room prices that mainly receive tourists, especially hotels with limited reception capacity and tourist season, to ensure that tourists dare to spend and rest assured.

measure

Establish a hotel room price monitoring and information release system. Before major holidays and large-scale activities, the competent pricing departments of governments at all levels should focus on monitoring the hotel room prices in tourist hotspots and surrounding areas of large-scale activities, grasp the price changes in time, and actively release relevant information such as the price of key hotel rooms and stores, actual occupancy rate, etc., so as to guide hotel operating enterprises to make reasonable pricing and guide consumers to make reasonable consumption.

Formulate an emergency mechanism for abnormal fluctuations in hotel room prices. The competent price departments of the governments of all provinces, autonomous regions and municipalities directly under the Central Government should strengthen the regulation and guidance of hotel room prices, formulate effective supervision mechanisms, and start emergency plans in time when hotel room prices fluctuate abnormally and rise sharply. Especially in tourist hot spots and areas around large-scale activities, temporary price-intervention measures such as the maximum price can be implemented according to the provisions of the Price Law to ensure the basic stability of hotel room prices. Hotel operating enterprises should determine a reasonable hotel room price level, and keep the hotel room price floating reasonably after entering the peak season of sales, and keep the overall stability of the hotel room price. Travel agencies, reservation centers and other business units shall * * * maintain the order of the hotel room price market, and shall not raise the reservation room price without authorization.

Implement the rules of clearly marking hotel rooms. Hotel business enterprises shall strictly implement the provisions of the state on clearly marked prices of goods and services, indicate the starting and ending time of room settlement and various room prices in a prominent position in the charging place, and indicate the promotion price by means of price reduction, discount and special price. , so as to improve the transparency of hotel room prices and facilitate consumers to know and supervise. When selling goods and providing services at reduced prices, price tags and price lists must be used to truthfully indicate the reasons for price reduction and the original and current prices, so as to distinguish them from selling goods and providing services at normal prices. The operator shall keep the relevant information recorded or approved before the price reduction for verification.

Strengthen supervision in advance. Government price departments at all levels should further improve their awareness of actively serving the market and standardizing market price behavior. In areas where major holidays and large-scale activities may lead to price increases, we should take the initiative to intervene and respond in advance. We can strengthen supervision from the source by means of market inspections, policy reminders, sending early warnings, price surveys, and publishing policies, regulations and specific regulatory measures to the public, so as to nip in the bud.

Give play to the guiding and supervising role of public opinion. Government price departments at all levels should make full use of the power of the media and actively play the guiding and supervising role of public opinion in the implementation of market price supervision. Vigorously publicize honest and trustworthy operators who earnestly abide by the price laws and policies, and publicly expose typical cases with many complaints and disputes, repeated investigations and repeated crimes, and bad nature, forming strong public pressure and promoting operators to standardize price behavior and operate with integrity.

Improve the rapid response mechanism of price reporting. All localities should give full play to the supervisory role of the price complaint hotline 12358, and take the initiative to handle price reporting cases in a timely manner. During major holidays and large-scale activities, it is necessary to implement a 24-hour duty system, seriously accept complaints from the masses, enhance the ability of rapid response and rapid disposal, investigate and deal with price violations, ensure that reports are investigated and dealt with, and earnestly safeguard the legitimate interests of consumers.

Promote the self-discipline and standardization of operators. Hotels, travel agencies and other tourism enterprises should start from maintaining the corporate image that is conducive to the long-term development of tourism and service industry, constantly improve the service level and quality, consciously assume the social responsibility of maintaining market price order and protecting consumers' interests, strengthen price self-discipline, actively cooperate with relevant government departments to maintain normal market price order, maintain reasonable and stable hotel room prices, and consciously accept the supervision and inspection of price, tourism, industry and commerce departments. Relevant industry associations in various regions shall, under the guidance of the competent business department, advocate industry self-discipline and improve the service level of the industry.

operating duty

Do a good job in price supervision of tourism consumption market. The competent price departments of governments at all levels should take the form of daily inspection and special inspection, severely investigate and deal with the acts of hotels, travel agencies, reservation centers and other operating enterprises and units that speculate on hotel rooms, drive up hotel room prices, and collude in price increases, price fraud and violations of temporary price-intervention measures, so as to maintain the normal market price order.

Do a good job in the supervision of hotel service quality. Tourism authorities at all levels should strengthen the monitoring and analysis of the tourism market, and regularly release information such as hotel room occupancy rate and tourist flow. Real-time monitoring should be done during major holidays and large-scale activities, and information should be released in time to guide market consumption. It is necessary to standardize hotel service facilities and standards, and further improve the service quality and service level of hotel rooms.

Do a good job in supervising the order of the tourism consumption market. The administrative departments for industry and commerce at all levels should strengthen the inspection of the business behavior of various hotels and other business enterprises, further strengthen law enforcement, and do a good job in the registration of business units such as travel agencies and reservation centers according to law. Focus on cracking down on and investigating illegal business practices such as unlicensed operation according to law.

The administrative departments of price, tourism and industry and commerce of all provinces, autonomous regions and municipalities directly under the Central Government shall, in light of local conditions, formulate measures for the supervision of hotel room prices in the region and report them to the relevant state departments.

National Development and Reform Commission (NDRC)

National Tourism Administration

State Administration for Industry and Commerce

20 10 September 25th