Traditional Culture Encyclopedia - Travel guide - The current tourism laws and regulations are as follows
The current tourism laws and regulations are as follows
Tourism law is the general name of the legal norms regulating various social relations in the field of tourism activities, that is, the sum of various legal norms regulating tourism legal relations. Including the narrow Tourism Law of the People's Republic of China and other relevant laws and regulations regulating various legal relations in tourism activities, as well as the one-way tourism administrative regulations and departmental rules formulated and promulgated by the State Council and the tourism authorities.
Tourists' rights protection methods are:
1. Negotiate with tour operators. If tourists encounter travel disputes during the trip, they can communicate with the whole escort, tour leader or tour guide of the tour group organization first. If it can't be solved, he should contact the tour agency again and ask for proper handling.
2. Ask the consumer association for mediation. The Tourism Law stipulates that consumer associations, tourism complaint handling institutions and relevant mediation organizations should mediate disputes between tourists and tour operators according to law on the basis of mutual willingness. When the consultation between consumers and tour operators fails, they can mediate with tour companies through consumer associations and other institutions.
3. Complain to the relevant administrative department.
4. According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration. When traveling, consumers usually sign travel contracts with travel companies. If there is an arbitration clause in the contract or an agreement is reached with the travel company afterwards, consumers can file an arbitration with an arbitration institution by virtue of the arbitration clause and the arbitration agreement.
5. Bring a lawsuit to the people's court. Consumers can bring a lawsuit to the court with civil indictment, travel contract and other relevant evidence materials.
To sum up, it is easy for tourists to have conflicts with travel agencies in food, accommodation and transportation. Because most of these problems are caused by the cooperation between travel agencies and others, it is easy to infringe on the legitimate rights and interests of tourists. In the event of a tourism dispute, tourists must know how to use legal channels to safeguard their legitimate rights and interests.
Legal basis:
Tourism Law of the People's Republic of China
Article 82
Tourists have the right to request timely assistance from tour operators, local governments and relevant institutions when their personal and property safety is threatened. When China outbound tourists encounter difficulties abroad, they have the right to ask our local institutions to provide assistance and protection within the scope of their duties. After receiving the help of relevant organizations or institutions, tourists should pay the expenses that should be borne by individuals.
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