Which department does the travel company go to?

If you want to complain about a travel agency, you can go to the local tourism quality supervision and management office, or you can go to the administrative department for industry and commerce and the consumer association where the travel agency is located. In addition, you can call the consumer complaint hotline 123 15 to bring a lawsuit to the people's court with jurisdiction.

1. What department is consumer fraud looking for?

Fraud consumers can find consumer associations, industrial and commercial administrative departments, people's courts, etc. Solutions to the infringement of consumers' rights and interests: first, negotiate with operators; Requesting consumers' associations or other mediation organizations established according to law to mediate; Complain to the relevant administrative department; According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; Bring a lawsuit to the people's court.

Second, how to solve tourism disputes

Solutions to tourism disputes:

1, negotiated with tour operators;

2. Ask consumers' associations to mediate;

3. Complain to the relevant administrative department;

4. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

5. Bring a lawsuit to the people's court.

If you encounter a travel dispute during your trip, you can communicate with the tour group, the tour leader or the local tour guide first. If you can't solve it, contact the tour group again and ask for proper handling. Timely reflect opinions and suggestions, and make a decision after listening to the reply from the travel agency. If the travel agency refuses to accept the opinion, it should pay attention to collecting evidence, negotiate with the travel agency after the trip, or complain to the relevant departments or solve it through legal channels.

Third, the steps needed to safeguard rights.

(1) Call the hotline 123 15 to make a complaint. If you want to leave a message, you can leave a message and they will call you.

(2) Go directly to the local industrial and commercial bureau or consumer association to complain.

(3) Find the person in charge of after-sales service and business. Generally speaking, these places will provide you with after-sales service. If these places pass the buck, you can call 123 15 to make a complaint.

(4) Relying on legal means, our laws have some provisions to protect consumers' rights and interests. If you hurt your huge interests, you can bring a lawsuit.

(five) through Weibo, television, newspapers and other ways to expose the incident.

I hope the above content can help you. Please consult a professional lawyer if you have any other questions.

Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, disputes between consumers and operators can be resolved through the following channels: (1) settlement through consultation with operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.