What are the standards for a five-star hotel? What are the standards for a five-star hotel?

1. Evaluation standards for five-star hotels 2. What are the standards for five-star hotels? 3. What are the standards for five-star hotels? 4. What are the evaluation criteria for five-star hotels? 5. Service standards for five-star hotels. The evaluation criteria for five-star hotels

have at least 35 items.

1. The guest room can provide visual inquiry services such as bills through audio-visual equipment, and provide voicemail services.

2. The bathroom has a drinking water system.

3. No less than 50% of guest room bathrooms have separate showers and bathtubs.

4. No less than 50% of the guest bathrooms have separate wet and dry areas (with separate dressing rooms)

5. All suites have separate bathrooms for the owner and visiting guests.

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6. There is a business floor where check-in and check-out procedures can be carried out. There is a business center and resting place for guests on the floor.

7. There are rooms on the business floor. Equipment for sending and receiving faxes or emails.

8. Provide free in-store wireless paging service

9. 24-hour urgent laundry service. 10. Entrusted agency service (gold key service.

11. Provide international Internet services with a transmission rate of not less than 64kbit/s.

12. Closed telephone rooms (at least 2.

13. Negotiation room (accommodating at least 10 people.

14. Providing translation, interpretation and full-time secretarial services.

15. Library (at least 1,000 people

16. There is a dedicated conference hall that can accommodate at least 200 people, equipped with a cloakroom.

17. There are at least 2 small conference rooms.

< p>18. Simultaneous interpretation facilities (at least 4 languages.

19. Teleconferencing facilities are available.

20. There is a live video and audio relay system.

21. There are computers and computer projectors, ordinary film projectors, slide projectors, video recorders, and document shredders available for rent.

22. There is a dedicated copy room equipped with sufficient copy machine equipment. >

23. It has modern electronic printing and binding equipment.

24. It has a photographic film developing room.

25. It has an exhibition hall of at least 5,000 square meters. p>

26. Song and dance hall.

27. Karaoke room or KTV room (at least 4 rooms.

28. Game console room.

29. Chess and card room.

30. Movie theater.

31. Regular singing and dancing performances. 32. Multi-functional hall, which can provide meetings, buffets, Reception and other services also serve as a karaoke room and dance hall.

34. Massage room.

36. Steam bath.

37. Surf bath.

38. Solarium

39. Indoor swimming pool (water surface area is at least 40 square meters.< /p>

40. Outdoor swimming pool (water surface area is at least 100 square meters.

41. Tennis court.

42. Bowling room (at least 4 lanes.

43. Rock climbing practice room.

44. Squash room.

46. Multifunctional fitness massager. /p>

47. Electronic simulation golf course.

48. Golf driving range.

49. Golf course (at least 9 holes.

50. Racing track.

51. Park.

52. Racecourse .

53. Shooting range

54. Archery range

56. Table tennis.

57. Ice rink.

58. Outdoor ski resort.

59. Private beach.

60. .

61. Surfing.

63. Beauty salon.

64. Boutique. /p>

65. Independent bookstore.

66. Independent flower shop.

67. Babysitting and children's entertainment room.

68. , Electronic card door lock.

69. Guest room valuables safe. 70. Self-contained power generation system.

Star hotels should have three types of pillows for guests to choose from. , the front lobby must have a public bathroom on the same floor.

Extended information

Five-star hotels are established by the National Tourism Star Hotel Rating Committee (hereinafter referred to as "National Star Hotel"). "Judges" are responsible for the evaluation in accordance with the "Classification and Evaluation of Tourist Hotel Stars" (GB/T14308-2010). As of February 2013, there are 758 five-star hotels in China.

Everyone in Tourist hotels that have been officially open for more than one year in the territory of the People's Republic of China and the People's Republic of China can apply for star rating.

Hotels that are rated to meet the corresponding star standards will be issued corresponding star certificates and signs by the National Tourism Hotel Star Rating Agency. The star mark is valid for three years.

Baidu Encyclopedia - Five-star Hotel Standards

Baidu Encyclopedia - Five-star Hotels

What are the standards for five-star hotels

< p>The overall standards of a five-star hotel:

The functions are clearly divided, the facilities are safe and convenient, the decoration is high-end, the graphics and symbols marking information meet the standards, and it is equipped with central air-conditioning, background audio and equipment that are suitable for the hotel. Computer management system.

Standards for the reception hall: spacious, bright, luxurious style; equipped with a main service desk, staff on duty 24 hours a day; can provide foreign currency exchange, credit card, one-time checkout and message services; provide hotel-related services Price lists, promotional materials, transportation and tourist maps of the city or the country, etc.; able to accept international and domestic reservations 8 hours a day, equipped with doormen, bellmen, lobby managers and duty managers, and safes for guests;

< p>It has a guest rest area and corresponding facilities for the disabled, and can provide taxi arrangements and in-store person-finding services; the staff can speak at least two foreign languages, and the staff at the switchboard can speak at least three foreign languages; indicative service signs are at least used Expressed in both Chinese and English languages.

Extended information:

Notes

1. Bedding. Although the bed sheets and quilt covers in the hotel are changed every day, people with sensitive skin still feel uncomfortable. Ordinary people still feel uncomfortable. Try not to sleep naked and prepare a set of comfortable pajamas. If possible, you can also bring your own bed and sheets to spread under you.

2. The toilet is an object that frequently comes into contact with the skin. No matter how clean it is, you should not relax your vigilance. You can prepare some disposable toilet seats to indirectly isolate skin contact.

3. Try not to take a bath in the bathtub. It is best to use a shower.

4. Hot water kettle. Generally, hotels will prepare a hot water kettle for guests. It is recommended not to drink it immediately after boiling water for the first time. You should boil it once to disinfect it and then boil the second pot before using it.

What are the standards for a five-star hotel?

General standards for five-star hotels:

Clearly divided functions, safe and convenient facilities, high-end decoration, graphic symbols marking information that meet standards, equipped with central air conditioning, background audio, and computer management system, adapted to the hotel.

The standard of the reception hall is: spacious, bright and luxurious in style; there is a main service desk with staff on duty 24 hours a day; it can provide foreign currency exchange, credit card, one-time checkout and message services; it provides hotel-related price lists, Promotional materials, city or national transportation and tourism maps, etc. ; Able to accept international and domestic reservations 8 hours a day, equipped with doormen, bellmen, lobby managers and duty managers, and provide safes for guests;

There are guest rest areas and corresponding facilities for disabled people, which can be provided Taxi arrangements and in-store tracking services; staff can speak at least two foreign languages, and switchboard staff can speak at least three foreign languages; indicative service signs should be expressed in at least Chinese and English.

Extended information:

Things to note

1. Although the hotel’s quilt covers are changed every day, people with sensitive skin may still feel uncomfortable. . Ordinary people also try not to sleep naked and prepare a set of comfortable pajamas. If conditions permit, you can bring your own sheets to lay under you.

2. The toilet is an object that frequently touches the skin. No matter how clean it is, you cannot relax your vigilance. You can prepare some disposable toilet seats to indirectly isolate skin contact.

3. Try not to take a bath in the bathtub. It's best to use a shower.

4. Hot water kettle. Generally, hotels will prepare a hot water kettle for guests. It is recommended not to drink water immediately after boiling it for the first time. Boil and sterilize first, then boil the second pot for later use.

What are the evaluation criteria for five-star hotels?

1. The appearance and structure of the building should have the distinctive quality of a luxury hotel, and the hotel space should be reasonably laid out to facilitate guests' stay in the hotel. Indoor activities

2. The interior and exterior decoration should use high-end materials, comply with environmental protection requirements, have exquisite craftsmanship, coordinate the overall atmosphere, and have outstanding style

3. Various instructions and service texts should be at least Express it in both standardized Chinese and English. Guidance signs should be clear, practical, and beautiful. The settings of the guidance system and public information graphics symbols should comply with GB/T15566.8 and GB/T10001.1, GB/T10001.2, GB/T10001.4, and GB/T10001. 9 regulations

4. There should be central air-conditioning (except for villa-style resort hotels, and the air quality in all areas is good

5. There should be an effective computer management system with front-end and back-end networking. The hotel has an independent official website or Internet homepage, and can provide online booking services.

Extended information:

Use of logo

Indicated by the number and color of stars. The star rating of tourist hotels. The star ratings of tourist hotels are divided into five levels, namely one-star, two-star, three-star, four-star and five-star (including platinum five-star). The lowest is one star and the highest is It is a five-star hotel. The higher the star rating, the higher the level of the hotel.

The star logo is composed of the Great Wall and a five-pointed star pattern. The star is symbolized by a gold-plated five-pointed star. One five-pointed star represents one star, two five-pointed stars represent two-star, and three five-pointed stars represent two stars. It means three stars, four five-pointed stars means four stars, five five-pointed stars means five stars, and five platinum five-pointed stars means platinum five-stars.

The bronze medals of hotels with one to five stars use a gold-plated five-pointed star as the symbol, and hotels that have received "Platinum Five Stars" will use platinum for the five stars on their signboards.

Baidu Encyclopedia - Five-star hotels

Service standards of five-star hotels

Services and standards of five-star hotels:

First of all:

1. The hotel function planning should be reasonable, and various hardware equipment should be used with high safety factor and convenient use.

2. The hotel's indoor and outdoor decoration is high-end, exquisite and elegant, with extraordinary style, and the decoration materials are relatively high-end and precious.

3. The public playground within the hotel must meet the strict national standards.

4. Have a good service system and security system.

Secondly:

1. The reception hall must be large and spacious, with high-grade decoration and give people a warm atmosphere.

2. The receptionist at the front desk must be enthusiastic, provide 24-hour online service and speak two or more foreign languages.

3. Provide services such as messages, complaints and suggestions for the convenience of customers.

4. Provide foreign currency exchange services and credit card services.

5. The front desk provides the hotel’s price list for the day and the time differences in various regions.

6. Provide local transportation maps and national tourist route maps as well as newspapers and magazines.

7. Set up customer rest areas in non-business areas to provide various services, including finding people and items. Arrange taxi services, door-to-door deliveries and more.

Housekeeping Department:

1. The housekeeping department can provide at least 45 guest rooms for rent, and 80% of the guest rooms must not be less than 25 square meters in area. There are at least 6 luxury private rooms that can be opened. There are also special rooms for special groups.

2. Each room is luxuriously decorated, including all facilities without damage. If there is any damage or safety hazard, it should be checked and replaced in time.

3. Provide five-star daily necessities and small portable supplies

4. For customers who leave messages at the front desk, the front desk will pay attention to the customers' messages and handle the customer's message problems in a timely manner

< p>5. Guest rooms are fully disinfected and tidied up every day and supply replacement services are provided

Catering:

1. Chinese restaurants that can provide various banquet boxes and Western restaurants with different styles

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2. Can provide a cafe with distinctive and elegant style

3. Provide buffet breakfast and Chinese and Western food

4. Provide a tea tasting room with a tranquil atmosphere

Public *** activity venues:

1. There are enough dedicated passenger elevators.

2. There are enough parking spaces.

3. There are large supermarkets in or near the hotel to facilitate customer shopping.

4. Equipped with high-speed wireless network.

5. Equipped with a medical room.

6. Provide city sightseeing services.

7. Provide convenient services.