What complaints do tour groups fear most?

There are many online.

A complaint platform based on tourism complaints is usually a product developed for online media. Such platforms are often exposed by the media.

Helping tourists to protect their rights, the greater the influence of the media, the greater the efforts to solve complaints.

2. Complaints from tourism administrative departments.

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By telephone, letter, visit, etc.

Complain to the tourism administrative department, and fill in the tourism complaint registration form with relevant materials. The decision on whether to accept the complaint should be made within 10 days, and the decision on handling should be made within 45 days. Complain to the tourism administration department

To apply in written or oral form, the complainant must be a tourist or overseas traveler who has a direct interest in the case.

Business and domestic tour operators and employees. There must be a clear respondent, a specific description of the complaint and a factual basis, and the content of the complaint must fall within the scope of the complaint stipulated in the complaint regulations. Complaints that travel agencies need to pay attention to

Time 1, complaint limitation.

The period of validity of a complaint requesting protection of the legitimate rights and interests from the tourism complaint management organ is 60 days, counting from the time when the complainant knows or should know that his rights have been infringed. Under special circumstances, the tourism complaint management institution may extend the validity period of the complaint. 2. Time limit for acceptance. After receiving a complaint or an oral complaint, the complaint management institution shall make a decision on whether to accept it within 7 days after examination.

If not, explain the reasons.

3. Time limit for responding to the lawsuit. After the complaint management organ makes the acceptance decision, it shall promptly notify the respondent. The respondent shall submit a written reply within 30 days from the date of receiving the notice.