Don’t forget to leave “evidence” when traveling in a group

Tourists who often participate in tour groups may have had similar experiences. In order to prevent tourists' legitimate rights and interests from being infringed, industry insiders suggest that tourists should pay attention to preserving "evidence" during the trip for future complaints.

First of all, regardless of the length of travel, tourists must sign a travel contract with a regular travel agency. Some "gangsters" solicit tourists at the entrances of stations and hotels. Because they are not registered, tourists cannot complain to the tourism quality supervision and management department when they find that their rights and interests have been infringed.

Secondly, tourists should check the terms of the contract with the travel agency one by one, and be well aware of details such as tourist attractions, tour time, transportation, catering and hotel standards. Experts recommend that tourists use cameras, camcorders, or even mobile phones and voice recorders around them to record the scene as evidence of complaints.

Finally, when a travel dispute occurs, do not go to a travel agency to make a fuss. Not only will this not help, but you may also have to bear the related expenses yourself. The best way to complain is to the tourism authorities. Tourists who complain can get a reply within 7 working days. Tourists can either complain to the tourism quality supervision and management department at the tourist destination, or return to the place of residence to complain to the tourism quality supervision and management department. However, once the 90-day validity period has passed, they can only choose judicial channels for resolution.