Chapter IV Tourism Management and Tourism Activities Regulations of Shandong Province

Article 33 When engaging in business activities, tour operators shall indicate their real names, signs, business scope, service items, prices or charging standards, formulate and provide fair and reasonable shop notices and standard contracts, and give true and clear answers to tourists' relevant inquiries.

Tourism operators should provide tourists with tourism products and services that meet the requirements of the state and real tourism service information, and publish the telephone numbers of tourism consultation and complaints.

Thirty-fourth tour operators shall conclude a written labor contract with tourism professionals in accordance with the law, pay labor remuneration in full and on time, and pay social insurance premiums for them in accordance with the regulations.

Tourism operators should establish and improve the working hours and rest and vacation system to protect the right of rest and vacation in tourism professionals; According to the characteristics of the industry and the needs of this enterprise, you can apply for the implementation of special working hours systems such as comprehensive working hours system and irregular working hours system according to law.

Thirty-fifth tour operators should establish a responsibility system for tourism safety, improve safety precautions, and formulate emergency rescue plans for emergencies; Set up eye-catching warning signs in places that may endanger the personal and property safety of tourists, delimit the warning scope or make clear safety tips, and take necessary protective measures; When a tourism safety accident occurs, immediately start the emergency rescue plan, and report to the tourism administrative department and relevant departments of the local people's government.

When the number of tourists received by tourist attractions is close to the maximum control capacity of tourists, the operators of tourist attractions shall timely release information, guide them and take measures to control the number of tourists.

Thirty-sixth tour operators shall, in accordance with the relevant provisions, timely provide true and complete tourism business statistics, financial analysis and other information to the tourism administrative departments and relevant departments of the people's governments at or above the county level. The relevant departments shall keep the information provided by tour operators confidential.

Thirty-seventh organizations and individuals engaged in tourist passenger transport shall have corresponding qualifications; Vehicles and boats transporting tourists shall be insured with statutory compulsory insurance, and equipped with drivers and safety facilities with corresponding qualifications.

Organizations and individuals engaged in tourist passenger transport shall provide transport services in accordance with tourist transport contracts, and shall not change transport routes, replace transport vehicles and ships without authorization, and prohibit overloading operations.

Thirty-eighth travel agencies should sign travel contracts with tourists. The contents of the tourism contract can refer to the model text promulgated by the tourism and industrial and commercial administrative departments. If tourists have special requirements, travel agencies can reach special agreements with them.

Without the consent of tourists, travel agencies and their tour guides shall not coerce tourists to accept services beyond the agreement.

Thirty-ninth tour guides shall arrange tourism activities in strict accordance with the tourism contract, and shall not change the itinerary, change the tourism items or suspend the tour guide activities without authorization; Do not deceive or coerce tourists to shop or make other consumption.

When tour guides encounter unexpected events that may endanger the personal safety of tourists during their travel itinerary, they shall make detailed explanations to tourists, adjust or change their travel itinerary after obtaining the consent of most tourists, and shall immediately report to the travel agency; If it is really impossible to explain to tourists in advance due to objective circumstances, it should be explained in time afterwards.

Fortieth of tourist hotels, tourist attractions and other tourist business units to implement the rating and review system; Without rating, you may not use or use the grade title in disguise to engage in business activities.

Forty-first operators of tourist attractions should improve the archives of tourist attractions, sort out and file the historical evolution, resource status, ecological environment, service facilities, basic information and related materials of tourist attractions, and keep them properly.

Forty-second operators of tourist attractions shall, in accordance with the planning and relevant regulations, set up facilities and equipment such as viewing, recreation, catering, shopping and safety, as well as signs and graphic symbols of public information that are coordinated with the environment of tourist attractions.

The facilities and equipment of special tourism projects involving public safety in tourist attractions shall be put into operation after passing the inspection by legal institutions in accordance with relevant state regulations, and the maintenance shall be strengthened.

Forty-third relying on the national natural resources or historical and cultural resources to invest in the construction of tourist attractions ticket prices, the implementation of government pricing or government guidance; Not based on the national natural resources and historical and cultural resources, the ticket prices of tourist attractions built by commercial investment are subject to market adjustment.

The adjustment of ticket prices set by the government and guided by the government shall follow legal procedures. The adjusted ticket price shall be announced to the public and implemented six months after the date of approval. The interval of the same ticket price increase shall not be less than three years, and the increase shall not exceed the limit set by the state.

Tourist attractions set up single tickets and joint tickets in accordance with the provisions of the competent price department of the local people's government for tourists to choose independently. It is forbidden to forcibly sell joint tickets to tourists.

Forty-fourth government-invested tourist attractions should be open to the elderly, disabled people, active servicemen, retired military cadres, minors, religious figures, students and other specific objects free of charge or preferential treatment in accordance with relevant regulations; City parks, science and technology museums and other public cultural and leisure places should be gradually opened free of charge.

Forty-fifth tour guides in tourist attractions should engage in tour guide activities in accordance with the relevant provisions of the state, abide by professional ethics and provide civilized services.

Forty-sixth tour operators have the right to refuse administrative inspection, fees, penalties, compulsory measures, fund-raising, apportionment, free services, assessment, appraisal and standards. No legal basis; Have the right to refuse tourists' requests that violate laws, regulations or social morality.

Article 47 No organization or individual is allowed to set up stalls or rent landscapes in tourist attractions and their surrounding areas without authorization, nor is it allowed to follow, pester, deceive or coerce tourists to buy commodities or accept paid services.

Forty-eighth tourists enjoy the following rights:

(a) to understand the real situation of products and services provided by tour operators;

(two) to choose tourism operators independently;

(3) requiring tour operators to provide products and services with good quality and guaranteed price in accordance with the agreement or practice;

(four) to decide whether to accept services other than those stipulated in the travel contract;

(five) to decide whether to buy tourism products recommended by tourism operators;

(six) personal dignity, religious beliefs and national customs are respected;

(seven) to accept the services of tour operators, and to request timely assistance and obtain compensation according to law when suffering personal or property damage;

(eight) to put forward opinions and suggestions on the supervision and management of relevant departments and their staff, and to report and accuse illegal acts;

(nine) other rights stipulated by laws and regulations.

Forty-ninth tourists should fulfill the following obligations:

(1) Abide by social morality, take good care of tourist facilities and protect tourist resources and ecological environment;

(two) respect for national customs and religious beliefs;

(3) Abide by the regulations on tourism order and safety and health;

(four) truthfully inform the tourism operators of relevant personal information;

(5) Respect the work of tourism professionals;

(six) in case of force majeure and emergencies, cooperate with relevant organizations and personnel to do a good job;

(seven) to cooperate with the relevant organizations and personnel to solve disputes during the tour;

(eight) traveling with a group shall not delay the travel itinerary or harm the legitimate interests of other tourists;

(nine) other obligations stipulated by laws and regulations.

Fiftieth tourists' legitimate rights and interests are infringed by tour operators or disputes with tour operators can be resolved through the following ways:

(1) Both parties negotiate;

(2) Requesting consumers' associations to mediate;

(three) complaints to the tourism, industry and commerce administration, price and other departments;

(four) apply for arbitration or bring a lawsuit according to law.