What should a tour guide do if a tourist loses his luggage?

Tour guides who have lost their luggage should:

1. Lead the owner to the lost and property office of the entry airport to go through the lost and claim procedures.

2. Fill out the lost property registration form and inform the lost property office of the hotel name, phone number, room number, etc., and also write down the phone number and contact person of the lost property office, as well as the address and phone number of the relevant airline office. wait.

3. Before the luggage is found, guests should be assisted to purchase daily necessities.

4. When leaving the local area, the owner should help the owner to inform the relevant airline department of the name and telephone number of the reception agency, the full travel route, and the names and telephone numbers of hotels in various places.

5. If the luggage is indeed lost, the owner can claim compensation from the relevant airline.

The basic responsibilities of tour guides can be summarized as the following five points:

1. According to the contract or agreement signed between the travel agency and the tourists, arrange and organize tourist visits and tours according to the reception plan;

2. Responsible for guiding, explaining, and introducing Chinese (local) culture and tourism resources to tourists;

3. Cooperating with and urging relevant units to arrange transportation, food and accommodation for tourists, and protect the The personal and property safety of tourists;

4. Patiently answer tourists’ inquiries and help deal with problems encountered during the trip;

5. Reflect tourists’ opinions and requirements and assist with arrangements Visitor meetings and talks.

When tourists lose their luggage during travel, the tour guide, as the person in charge of the tour group, should take the following measures:

1. Appease tourists' emotions: Tourists may feel embarrassed when they lose their luggage. If you feel anxious and panicked, the tour guide should first calm down and convey a sense of security to the tourists, telling them that they will try their best to solve the problem.

2. Help tourists report the crime: Tour guides should guide tourists to report the crime to the local police station and provide necessary information, such as luggage description, lost location, time, etc. At the same time, tour guides should maintain good communication with the police to ensure that tourists’ rights and interests are protected.

3. Provide emergency contact information: Tour guides should provide emergency contact information to tourists, such as the tour guide’s own phone number, the emergency contact number of the travel agency, etc., so that tourists can contact the tour guide in time when needed.

4. Assist tourists to contact airlines or hotels: Tour guides should assist tourists to contact relevant institutions or places, such as airlines, hotels, etc., to learn whether there is the latest news about luggage or possible remedial measures. .

5. Provide legal advice: As professional lawyer editors, tour guides can provide legal advice to tourists, such as issues related to insurance claims, liability, etc., to help tourists understand their rights and possible solutions.

To sum up, tour guides should try their best to calm tourists' emotions, help tourists report crimes and provide emergency contact information. At the same time, tour guides should also assist tourists in contacting airlines or hotels and provide legal advice. Tour guides should try their best to protect the rights and interests of tourists and restore the travel experience when tourists lose their luggage.

Legal basis:

"Travel Law of the People's Republic of China"

Article 71

Due to public* If a tourist's personal injury or property loss is caused by the public transport operator's fault, the public transport operator shall bear the liability for compensation in accordance with the law, and the travel agency shall assist the tourist to claim compensation from the public transport operator.