What departments and positions does the travel agency have? What are their duties?

Travel agency departments: office, finance department, customer service department, reception department, tour guide department, sales department, ticketing department, etc.

Travel agency positions: general manager, deputy general manager, administration, accounting, cashier, customer service, sales, etc.

The detailed travel agency departments and functions are as follows:

1, office: giving information, reporting information and drafting official documents; ?

2. Finance Department: accounting, cashier, audit and budget accounting;

3. E-commerce Department: network construction publicity planning and website editing;

4. Customer service department: customer maintenance, complaint consultation and acceptance, pre-sales and after-sales support; ?

5. Departure Department: Go through the exit formalities and contact the hotel for selection; ?

6. domestic department: handle various domestic procedures and contact the hotel for selection; ?

7. Planning Department: tourism route planning and product promotion planning;

8. Tour guide department: recruitment, training and management of tour guides;

9. Ticket Department: all kinds of transportation tickets and tickets;

10, ground connection department: ground connection;

1 1, Sales Department: Sales

Responsibilities of the general manager of travel agency:

1, fully responsible for travel agency work;

2, presided over the training and learning of all staff;

3. Submit monthly financial statements such as balance sheet and income statement, and complete various economic indicators issued by the company;

4, responsible for coordinating the relationship between subordinate departments and all walks of life;

5. Strictly manage the financial affairs of travel agencies, ensure the normal financial operation, and take full responsibility for the authenticity of financial statements;

Responsibilities of Deputy General Manager of Travel Agency: Mainly play an auxiliary role in the general manager's work and assist the general manager to do all the work well;

Responsibilities of human resources in travel agencies:

1. Establish and standardize the company's human resource management system;

2. Organize the formulation of rules and regulations such as recruitment, training, salary assessment, personnel file management and employee handbook, and organize their implementation;

3. Job creation and personnel distribution;

4. Establish an effective incentive mechanism and salary system;

5. Be responsible for handling various matters related to the labor contract;

Responsibilities of travel agency managers:

1, responsible for the formulation, supervision and implementation of administrative logistics and work management systems;

2, establish and improve the logistics post responsibility system, strengthen the assessment;

3. Strengthen the training and education of department personnel;

4. Complete other tasks assigned by company leaders on time;

Travel agency accounting responsibilities:

1, responsible for overall accounting and cost accounting;

2. Responsible for tax declaration;

3, responsible for the custody of accounting files;

Responsibilities of travel agency tellers:

1, responsible for cash, bank receipt and payment transfer business;

2. Be responsible for keeping and using important payment vouchers;

3. Responsible for the registration of cash and bank accounts;

Job responsibilities of ticket agents in travel agencies:

1, familiar with ticketing business, aircraft routes, train routes and shifts, and skilled in operating charging equipment;

2. Enthusiastically accept ticketing-related business, seriously answer users' inquiries, and report emergencies to superior leaders in time;

3, the implementation of the safety responsibility system, do a good job of fire prevention and theft prevention;

4, strict financial management, cash expenses sent to the bank on the same day;

5. Strictly implement the center system, and it is strictly forbidden to reduce or waive fees without permission;

Job responsibilities of travel agency business sales:

1. Maintain good business relationship with customers;

2. Good communication with all relevant departments and teams of the hotel;

3. Carry out various effective sales activities, receive team guests and complete business plans.