What is the job of a travel agency dispatcher?

Planned scheduling is short for planned scheduling. Travel agencies attract tourists through outreach, and plan and dispatch to make preparations before reception.

First, the specific work of debugging

Travel agencies attract tourists through outreach, and the manager is responsible for the preparation before reception. Scheduling is the abbreviation of planned scheduling. The personnel responsible for planning and dispatching operations are called dispatchers, line administrators, group administrators, heads, etc. In job appraisal, the industry is referred to as "dispatch" for short. The main task is to implement the specific matters of the team in terms of food, accommodation, transportation, shopping and entertainment according to the reception plan, and ensure the normal progress of the itinerary and schedule. In fact, there are two kinds of scheduling, one is called domestic route scheduling, and the other is called OP (operation).

The work of planning and scheduling seems chaotic, but it is actually easy to explain. This work is a bit like scheduling and a bit like backup. When the travel agency is responsible for pulling business, organizing outreach personnel and bringing a list of contacted tourists, the follow-up work will be handed over to the planning and scheduling. He is responsible for itinerary arrangement, accommodation and transportation security, price accounting and so on. More specifically, what the plan actually does is operation and liaison. For example, Mr. Gao, who is mainly engaged in outbound travel, will send the list to the local travel agency at the destination after the outreach gives it to him, and then wait for them to send the plan back. Of course, there are still many issues that need to be coordinated, such as accommodation standards and modes of transportation. The ground agency also has a special plan, which will contact the airline for air tickets, contact the room, send a car to pick up passengers and so on. Guests can't be idle when they leave it to the tour guide. They should always solve the problems in the process of traveling until the tourists are safely sent back.

Second, the responsibility of the plan.

1.？ Responsible for communicating with passengers and determining travel time, number of passengers, route and other information;

2.？ Responsible for arranging the confirmation with upstream passenger transport suppliers, arranging the items needed by the guests and making confirmation records;

3.？ Understand the price of tickets, hotels and routes of various scenic spots and complete the basic requirements of the company;

4.？ Able to bear the pressure of a large number of customers asking questions at the same time, rely on the support of the company's operation department, and strive to achieve personal performance goals and provide sales.