6 Essays on Tour Guides' Work Experience

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Working experience of tour guides 1

? When planning at the beginning of the year, the road ahead is long, Xiu Yuan; When summing up experie

6 Essays on Tour Guides' Work Experience

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Working experience of tour guides 1

? When planning at the beginning of the year, the road ahead is long, Xiu Yuan; When summing up experience at the end of the year, look back and take it one step at a time. After one year, my personal ability has been improved, and my ideological realm has also reached a platform. Although the road is not easy, my life has many aftertaste. Summing up the work of the year, there are some thoughts to guide the future.

? 1, calmly and calmly, and greet every visitor with a positive attitude.

? As a tour guide, you will encounter many unexpected things in the course of traveling. In the face of sudden problems, we must first be calm and calm, and we must not be confused. Report to the travel agency for instructions in time, keep in touch with guests, scenic spots, restaurants and hotels, brainstorm, and help everyone solve the problem, so that the outcome of the matter can meet the expectations and requirements of all parties to a certain extent.

? In the process of taking the tour, it is inevitable that some thoughts will collide with the guests, so we should face them with a positive attitude. Guests hurt me a thousand times, and I regard them as my first love. People far away are tourists, so we should be tolerant, so that tourists can not only see the beautiful scenery of one side, but also feel the spiritual civilization of a city. We are a business card of the city, and we can't defile this business card.

? 2, good at telling facts and stories, there are virtual and real, and the combination of virtual and real.

? Suzhou is a famous historical and cultural city with a long history and rich culture. In the evolution of the ancient city, there has always been a cultural line running through it. The spiritual core of this city has never been indifferent. It is with this main line that Suzhou has today's prosperity. Therefore, in the process of explanation, we should not only explain the real thing to tourists in beautiful language, but also dig deep into its historical and cultural heritage, so that every tourist can have a feeling of traveling through ancient and modern times when traveling in Suzhou, and fully understand the history and present of Suzhou, thus being deeply moved by it.

? 3, good at paving and inserting, moistening things silently and imperceptibly.

? In the process of explanation, we should run through a train of thought: not only to promote local economic development, but also to convey spiritual civilization. Explaining in simple terms, intercepting the most common fragments of life, contains life philosophy. Visitors will be baptized by the spirit while explaining stories and historical landscapes. It is an unshirkable task for tour guides to spread positive outlook on life and world and convey the cultural spirit of a city.

? 4. Read more books, remember more, learn more from others, make more stage summaries, and constantly promote self-improvement.

? The world is full of knowledge and the cultivation of human feelings is an article. One minute in front of the stage, ten years behind the scenes. As a tour guide, we should also keep pace with the times, keep pace with the times, and constantly improve our knowledge system and ability to deal with people. If you want to improve yourself, you must be good at learning and willing to learn, not only from books, but also from others and from life. We should constantly emancipate our minds, always be familiar with the way of dealing with people, and strive to be comfortable. We should keep learning from life, with the mentality of never dying or learning, and work hard towards our dreams with a heart that loves life and never stops.

? Finally, use a couplet to express the principles you follow and the realm you pursue:

? Relying on the landscape, you can cross just visiting and pay attention to aesthetic experience;

? Based on culture, enter and leave a happy environment and enjoy life.

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Tour guide experience II

? It's time for the annual examination of tourist guide cards. Although I didn't work as a full-time tour guide this year, I also worked as a part-time tour guide several times on weekends and holidays, all of which went to Yunnan, mainly Kunming-Dali-Lijiang-Shangri-La. There will always be all kinds of small problems in the process of a large group, and I have made some summaries.

? First, enrich your own connotation, keep learning, increase and update your professional knowledge. Having a tour guide card does not mean that you will always be a qualified tour guide, but that you should keep learning, enriching and improving. In the concept of tourists, the tour guide knows everything, so when you encounter problems, you will first think of asking the tour guide. Therefore, rich knowledge and extensive knowledge are the premise of good tour guide service. Although the tour guide has a wide range of knowledge, he keeps a modest attitude in front of tourists and patiently answers and explains their questions.

? Second, you should try to keep smiling when traveling. I am also a cheerful person, so whenever a tourist looks at me, I always give him a sweet smile first. I think this is very useful. Smiling will bring the tour guide closer to the tourists and give them a kind feeling. Then, even if the tour guide makes a little mistake, the tourists will understand.

? Third, the tour guide work takes tourists as the starting point. No matter what a tour guide does, he should first consider the interests and demands of tourists and respect their opinions. Let tourists feel valued, not just tour guides. When tourists put forward unreasonable and impossible demands and opinions, we will patiently and meticulously explain and explain to tourists based on the principle of seeking truth from facts, win their understanding and trust, and make them completely convinced.

? Fourth, learn from the good things of other tour guides. In the course of traveling, we will also meet some excellent tour guides. If circumstances permit, you can observe more and ask more questions to improve your ability to visit.

? In the next year's tour guide work, I will try my best to be a happy and qualified tour guide according to my own summary.

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Working experience of tour guides III

? When we are about to enter the tour guide work in 20 years, we will comprehensively sort out and systematically summarize our work experience and feelings since 20 years, hoping to provide experience for this year's tour guide work.

? Over the years, I have been strict with myself, always keeping in mind the excellent culture of loving the motherland, the people and the motherland for thousands of years, earnestly studying the party's political policies, economic policies and the party's main theories in the new historical period, arming my mind, keeping up with the situation ideologically, and striving to become a tour guide with excellent moral quality, noble professional sentiments, law-abiding and conscientious. Tour guides must have healthy political quality and noble sentiment, constantly improve their ability to judge right from wrong, distinguish good from evil, distinguish honor from disgrace, and resist all kinds of material temptations and "spiritual pollution".

? To do a good job in tour guide service, we must first learn to be a man, respect others, treat others with integrity, and integrate personal utilitarian pursuit with national interests; We should respect ourselves and love ourselves, always safeguard our personal dignity, and never do anything detrimental to our personality and national dignity for petty gain; Self-confidence and self-improvement. No matter who you face or what you face, tour guides should not sell themselves short, but believe in themselves and their own strength and ability. A confident person is always full of confidence in his work and life, brave enough to overcome difficulties and strive for success. However, a person's self-confidence comes from strength, so a tour guide should study hard, study hard, constantly improve himself and make himself a veritable tour guide.

? With the development of the times, modern tourism activities tend to pursue culture and knowledge. In addition to recreation, people also want to increase their knowledge, experience and lessons through tourism, which puts higher knowledge requirements on our tour guides. Rich knowledge is the premise of doing a good job in tour guide service, which requires tour guides to have real talents and practical knowledge, rich knowledge and wide coverage. The tour guide's explanation must be backed by rich knowledge, and the explanation content should be rich, meaningful, healthy, interesting and well-founded, and can't be made up. Facts have also proved that the more knowledge and information a tour guide has, the more likely it is to make the tour guide work colorful and meet the knowledge needs of tourists to a greater extent.

? Language knowledge is the most important basic skill of tour guides, and it is also a tool of tour guide service. The ancients said, "If you want to do a good job, you must sharpen your tools first." Without a solid language foundation, it is impossible for tour guides to carry out cultural exchanges smoothly and complete tour guide services with high quality. Tour guide explanation is a comprehensive oral art, which requires tour guides to have strong oral expression skills, and the oral art of tour guides must be based on rich knowledge and solid language skills.

? Knowledge of history, geography and culture is the material for tour guides to explain, and mastering rich knowledge of history, geography and culture is a necessary condition for becoming a qualified tour guide. At the same time, tour guides should have a comprehensive understanding of historical, geographical and cultural knowledge and use it flexibly, which is of great significance to do a good job in tour guide service. The knowledge of policies and regulations is also necessary for tour guides, because policies and regulations are guides for tour guides to explain, answer tourists' questions and discuss related issues with tourists. Tour guides should use relevant laws and regulations to correctly handle problems and accidents in tourism activities. Tour guides must master the knowledge of relevant laws and regulations in order to correctly handle problems and be rational, beneficial and restrained. The service objects of tour guides are all kinds of tourists, and they all get along briefly, so it is particularly important to master psychological knowledge.

? Tour guides should learn to use psychological knowledge to understand tourists, and do a good job in tour guide explanation and tourism life service; Provide targeted psychological services so that tourists can get psychological satisfaction and spiritual enjoyment. At the same time, tour guides should also use psychological knowledge to improve the relationship with all kinds of staff in the tourist reception department; Tour guides should also use psychological knowledge to adjust their psychological state at any time, so that they can always serve tourists with full spirit and enthusiasm. Tourism is a comprehensive aesthetic activity, which requires tour guides to know what beauty is and where it is, and be good at conveying aesthetic information to tourists with different aesthetic tastes in vivid language to help them enjoy beauty to the maximum. Tour guides should also use aesthetic knowledge to guide their own clothes, words and deeds, because tour guides themselves are the aesthetic objects of tourists.

? Tour guide work is a knowledge-intensive and highly intelligent service work. In addition to extensive knowledge, tour guides also need superb skills, such as explanation ability, organization ability, interpersonal skills, analysis ability, problem-solving ability and so on. Our tour guides play an important role in spreading knowledge and information, aesthetic concepts and Chinese civilization. Therefore, the language of tour guides must be scientific and standardized, and the information conveyed must be correct, so as to attract tourists' attention and satisfy their thirst for knowledge, which is an important prerequisite for successfully completing the tourism plan.

? The whole tourism activities need to deal with hotels, hotels, scenic spots, transportation and other related enterprises and individuals, involving all aspects of social life. Therefore, our tour guides need to have considerable organizational and coordination skills. In addition, tourists come from different social classes, engage in different occupations, have different education levels, have different sexes and ages, have different hobbies and have different physical conditions. This requires that our tour guides must learn to deal with interpersonal relationships and learn to be good at dealing with all kinds of people. In the process of traveling, all kinds of situations may happen, and all kinds of problems may happen at any time, which requires us to learn the ability to analyze and solve problems independently.

? In practical work, I attach great importance to learning and constantly sum up and improve my professional level in practice. Ask experts for advanced experience and methods, learn from peers, learn from people, learn from tourists and enrich their knowledge; Read a lot of books on tourism and consult information on scenery, customs and other aspects; Record all the knowledge, methods, experiences and skills you have seen, heard and learned. Sort out the famous books, knowledge and experience learned, collected and seen, combine their own characteristics, discard their essence and dross, and finally form their own style and style. Gradually sum up in work practice, and constantly improve their business skills and service level.

? The above is a summary of my experience in the practice of tour guide work, so as to further improve and perfect it in the future work. In the future, we should continue to learn tourism knowledge, strive to improve business skills, improve the service level for tourists, and make our own contribution to the development of tourism in Xinjiang.

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Tour guide work experience 4

? The following month, I joined a tour group. Because of inadequate preparation and some subjective and objective reasons, I am really depressed about this tour group. However, I also learned how to deal with problems and keep calm in the face of problems. The following is a general summary of my tour group:

? 1: be familiar with the route: you must be fully prepared before you travel, learn the route by heart, and ask more old tour guides, but you should not trust other people's suggestions. You must be sure and have a foundation to be foolproof.

? 2. Service work should be enthusiastic and meticulous. Especially in the peak season, visitors must be reminded of the precautions to prevent problems before they happen. Sometimes, a word can bring unexpected effects, such as travel safety, punctuality and so on. , mainly to prevent tourists from having emotional dissatisfaction when there are problems. It will be much better if the tour guide has a preparation in advance.

? 3. Pay attention to coordination, arrange tourists well, and deal with the relationship between guests, drivers, local travel agencies and scenic spots.

? 4. Tour guides should be changed frequently, and you can't be confused first if something goes wrong. Although the tour guide is not omnipotent, your title determines that you must keep calm in front of the guests, deal with problems promptly and decisively, and learn to improvise and handle accidents properly.

? Books are rarely used, and tour guides must know a wide range of knowledge, so they should keep learning and recharge their batteries. Every time you bring a group back, you should sum up lessons and accumulate experience in time.

? 6. Maintain the reputation of travel agencies and protect the rights and interests of tourists. When you think about the interests of the guests, when the guests disagree or encounter unexpected problems, the guests will respect and understand your arrangements with the travel agency.

? 7. Finally, solve the problems left by the guests in time. The tour guide itself is a service industry, not only to meet the needs of the guests, but also different people have different psychology. Your decision may not be in line with the public, but it must be reasonable and the guests will naturally give you a satisfactory answer. So learn to solve different problems, and don't leave them to the end.

? Time has passed, and my heart is still lingering. I am willing to treat every experience, big or small, as the first time! "There is still a long way to go, Xiu Yuan Xi". Maybe we can look back at the footprints left. Young, I want to keep telling myself that "the revolution has not yet succeeded, and comrades still need to work hard"! Experienced difficulties, but the experience is still there. It is inevitable that you will encounter more than three groups (more people and more cars and more pressure). As a tour guide, you must be three-hearted (more careful, more careful and more sincere).

? Be careful: tourist attractions have a mixed environment. As a tour guide, you should pay more attention to all directions, try to keep the guests within your own field of vision, and remind them to return to the team at any time.

? Patience: before traveling, we must repeatedly emphasize the travel route and the time and place of team gathering to prevent guests from returning to the team quickly once they get lost. When you first arrive at a place, everyone will be full of freshness and will keep "walking alone". At this time, the tour guide should patiently and quickly persuade the guests to return to the team.

? Sincerity: When traveling, unexpected things will happen anytime and anywhere. Tour guides should solve them with 100% sincerity, and things will eventually be solved.

? I pay, I work hard! Always believe that "no pains, no gains".

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Tour guide work experience 5

? The tour guide profession is centered on tour guide service and radiates. Therefore, learning tour guide service is the way to know the tour guide profession.

? Tour guide service refers to the tourist reception service provided by tour guides to tourists. This paper mainly analyzes and introduces the types and scope of tour guide service, its nature and characteristics, its position and function, its basic principles, its classification and responsibilities, and its professional skills requirements.

? 1. Types and scope of tour guide services

? (1) The types of tour guide services are mainly divided into audio-visual tour guide (also called materialized tour guide) and oral tour guide (also called explanation tour guide).

? Audio-visual guide mainly includes: a. guide map, traffic map, travel guide, scenic spot introduction album, album, tourism product catalogue and other printed materials; B related tourism products, promotional materials, advertisements and souvenirs of special tourism activities; C audio tapes, slides and other material media related to the introduction of national conditions and scenic spots. Audio-visual image tour guide has the advantages of vivid image, easy to carry and save, and can be used to assist oral tour guides in the field in practical application.

? On-site oral tour guide mainly includes tour guide activities such as introduction, conversation and answering questions during tourists' sightseeing, as well as introduction and explanation at tourist sites. On-site oral tour guide has always been in a dominant position in tour guide service, which is one of the most mainstream tour guide methods and irreplaceable.

? (two) the scope of tour guide service refers to the field and professional scope of service provided by tour guides for tourists. In the tourist reception work, the services provided by the destination for tourists are various, including food, accommodation, transportation, travel, shopping, entertainment, post and telecommunications, entry and exit, medical care and so on. Although the service provided by tour guides is only a part or several parts, it is the most important and involves many aspects mentioned above. Specifically, it can be summarized as tour guide life service and tour guide explanation service.

? The life service of tour guides is based on the contract signed by tourists and tourist units in advance, or according to the various travel commissions and their economic grades proposed by tourists according to regulations, to guide tourism workers to provide corresponding services in their travel life.

? The tour guide explanation service is a process of spreading spiritual pleasure, moral civilization and cultural and scientific knowledge by relying on its own civilization, language art and unique style in the process of guiding tourists to visit.

? Second, the nature and characteristics of the tour guide service

? (1) The nature of tour guide service is mainly embodied in service, culture, sociality, economy, foreign affairs and politics.

? The service of tour guide service is the basic attribute of tour guide service, which is reflected by the tour guide providing services to tourists. It is invisible and can only be carried out in contact with tourists.

? For tourists, tourism activities are actually activities that people leave their usual places to find and acquire foreign countries, places and cultures. The core of tour guide service is cultural communication, so tour guide service actually plays the role of communicating and spreading the material civilization and spiritual civilization of a country, region and nation. This is also the culture of tour guide service.

? The sociality of tour guide service comes from the sociality of tourism activities. First of all, tourism is a social phenomenon and an activity of mutual exchange, mutual understanding and friendship between tourists and people in tourist destinations. Secondly, in order to meet the needs of tourists, tour guides should have social relations with many aspects of society in the process of service. Therefore, the tour guide service itself is a social service.

? The tour guide service economy comes from all kinds of consumption in tourism activities. In tourism activities, under the guidance, recommendation or guidance of tour guides, tourists will spend some money, which is reflected in the promotion of economic exchanges and the economy of tour guide services.

? The foreign-related nature of tour guide service is mainly reflected in inbound and outbound tourism activities. In inbound tourism, tour guides provide tour guide services for tourists; During outbound travel, overseas tour leaders provide escort services for China citizens. These are all manifestations of the foreign-related nature of tour guide services.

? (2) The characteristics of tour guide service mainly include the following points:

? A. strong independence. Tour guide service refers to the activities that tour guides accept the appointment of travel agencies, lead tourists to visit alone and serve their independence.

? B. the brain and body are highly integrated. The tour guide service should be perfect and fully affirmed by tourists, which requires a high degree of combination of mental and physical work of tour guides, fully grasping and catering to the needs of tourists, and has very high requirements for tour guide service.

? C. strong knowledge. When providing services for tourists, tour guides need to have the ability to improvise, proficiency and full and comprehensive tourism knowledge. Only in this way can we meet the travel needs of tourists from different countries, regions, nationalities and even different industries.

? D. complex and changeable. The process of tour guide service is a complicated and changeable process: customers are complicated; Tourists have diverse needs; Complex interpersonal relationships; Current events are changeable.

? E. high correlation. Relevance refers to the degree of involvement and influence between things. In the tour guide service, the service procedures and service items are closely linked, and no mistakes are allowed in any of them.

? Three. The position and function of tour guide service

? (1) Tour guide service plays an important role in tourism reception, which is mainly reflected in two aspects: first, tourists need tour guide service, and second, the development of tourism needs high-quality tour guide service as a prerequisite, which determines that tour guide service is in an indispensable and important position in the whole tourism activities.

? Tourists have made certain contributions in tourism activities, whether mentally, physically or economically, they will expect to get due or exceed due returns, and whether this expectation can be met depends largely on the quality of tour guide services. In the whole process of a tourist destination, the contact time between tourists and tour guides is the longest, and tour guides become the window for tourists to get satisfaction, so a satisfactory tourist activity cannot be separated from high-quality tour guide services. All walks of life are constantly developing, and tourism business is expected to develop accordingly. The key to developing tourism is to stimulate tourists' interest in tourism. Only when tourists are interested in tourism will there be tourism activities; Only when tourists have the action of traveling can tourism have the opportunity of development. Therefore, we must firmly grasp tourists' interest in tourism with high-quality tour guide services, so that tourism can develop.

? (2) Tour guide service plays an important role in tourist reception. Mainly manifested in the role of ties, signs, feedback and publicity.

? The core position of tour guide service in tourist reception makes it play a connecting and linking role between travel agencies and tourists, between travel agencies and tourist reception units, and between tourists and tourist reception units. In the whole process of tourism activities, tourists enjoy the tour guide service provided by tour guides all the time. Therefore, the quality of tour guide service is representative and plays a certain role in the reception service of tourist destinations. Whether we can provide high-quality tour guide service continuously depends directly on whether the feedback of tour guides is in place. If the tour guide can feed back the tourists' opinions, demands and suggestions to the travel agency in time, the travel agency can make targeted improvements according to the needs of tourists, and the service quality can be quickly and effectively improved. In tourism activities, whether it is high-quality tour guide service or poor tour guide service, it will spread and spread the image of tour guide products and travel agencies, which should be paid attention to.

? ? Tour guide work experience 6

? Recently, our school organized a counselor training. At first, I couldn't understand the training courses at this stage, and there was resistance. I thought this had nothing to do with our education and teaching. I was helpless, but I overheard a lot of things I had never heard before, which benefited me a lot and affected my life. I was deeply impressed by the teachers' blog posts, vivid explanations and wonderful cases. In two months, we lived a full life every day, learned a lot and gained a lot of experience.

? The narrator is a beautiful messenger and a disseminator of culture. They leave smiles in the hearts of their guests, so that people can remember those pleasant visits, and they spread their knowledge to the people around them. In this training, teachers explained "Qin culture" and related cultural knowledge to us, broadened our horizons, enriched our knowledge, injected fresh blood into us and made up for my knowledge in this field. The second part is to make full use of explanation skills and body language to attract visitors' attention, and strive to spread their knowledge to the audience's mind in a simple and fascinating way. Explaining is a comprehensive art combining knowledge with language (including body language). Interpreters are required to have strong language organization and expression skills, and meet the requirements of clear views, accurate content and concise and complete system; More importantly, we should combine history with things, pay attention to the rhythm of tone, pursue the effect of explaining affinity, sound and affection, and enhance attraction and appeal; According to different people, different languages will be organized for different audiences with different occupations, nationalities, ages, genders and educational levels. But these still need to be integrated into practical work, and we should constantly combine ourselves with practice, be a conscientious person and sum up more experience to achieve it.

? Here you are. The work of the commentator should be revised and supplemented in time to enrich the content of the speech. This is the refinement and summary of the knowledge learned, and at the same time, we should sort out the appropriate explanation words according to our actual explanation style, so that the explanation will have more personal style and affinity.

? Through studying, I have improved my cultural quality, and through smiling, I can express my good self-cultivation. This can make my students feel like "teachers are like mothers", but at the same time, they also gain a lot. I'm glad you came. The job of an interpreter, like our teacher, is our lifelong career, which requires us to constantly strengthen the study of relevant professional knowledge and devote our lives to the cause.

? I believe that in my future work, I will make good use of the knowledge learned in this rare learning machine to guide my future work. Through the study, I also learned that I have many shortcomings, learned a lot of vague and unknown knowledge before, and further expanded and positioned my work.