What should I do? The rock climbing facilities in the scenic spot are not up to standard?

A: Article 50 of China's Tourism Law stipulates that tour operators should ensure that the goods and services they provide meet the requirements of protecting personal and property safety. Tourism operators have obtained relevant quality standards, and their facilities and services shall not be lower than the corresponding standards; Without obtaining the quality standard grade, the title and logo of the relevant quality grade shall not be used. Therefore, when tourists pay a paid tour in the scenic spot, the scenic spot that collects tickets has the obligation to protect the personal safety of tourists, and should provide rock climbing facilities not lower than the corresponding standards. If unqualified tourist facilities cause personal injury to tourists, the infringer shall bear civil liability according to Article 106 of the General Principles of the Civil Law. Therefore, tourists can ask the scenic spot operators to bear civil liability.

20,000 mu of tourist attractions, what is the proportion of supporting facilities?

What's wrong with lying in the trough? Why did you call me? I don't remember applying for anything.

How do I know?

Sorry, I haven't. I haven't been there.

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I. Overview of Tourism Service Quality

In recent years, with the rapid development of China and the development of American tourism, people who pay attention to tourism both inside and outside the industry pay more and more attention to the study of service quality of tourist attractions. It is generally believed that the service quality of tourist attractions refers to the sum total of scenic features that can meet the service demand. That is, the service products provided by scenic spots can meet the needs of tourists, including service quality, environmental quality, landscape quality and tourist evaluation.

Second, the service quality of tourist attractions.

As a part of tourism products, scenic spot service is sold to tourists and is the most sensitive part of tourism service quality. Improving the service quality of tourist attractions has increasingly become the focus of attention. Unfortunately, with the rapid development of tourism in China, the quality of tourism services has been uneven, which greatly hindered the development of tourism. At present, the problems affecting the quality of China's tourism services mainly include the following aspects.

(A) staff service consciousness is not strong.

Tourist service personnel in scenic spots have the obligation and responsibility to provide efficient and high-quality services for tourists. However, at present, many tourism enterprises do not pay enough attention to the quality of tourism services, and the service consciousness of service personnel in scenic spots is relatively weak, which is manifested in treating customers as troubles, treating guests at all levels of consumption equally, paying attention to high-consumption groups and ignoring ordinary consumers; Bring your emotions to work; Tang doesn't care about the reputation of collective interests, but only cares about his own wages and benefits; Inter-departmental coordination is not in place and there is a service gap; When customers complain, they pass the buck, but they are not responsible, and the service speed is slow. The principle of "guests first" has not yet been established, and the importance of service has been ignored, resulting in a downward trend in service quality, and tourists have been repeatedly complained during their travels.

(2) The service quality of tourist stalls and shops in scenic spots is not high.

At present, some booths and shops in China's tourist attractions do not meet the service quality standards of tourist attractions. There are two specific phenomena: one is dispersion. The tourist commodity stalls and shops around the scenic spot are too scattered to form a competitive tourist commodity market. The second is chaos. The lack of supervision inside and outside the scenic spot leads to a considerable number of products lacking quality assurance and inflated prices. Some scenic spots even sell goods with tourists, forcing tourists to buy and sell.

(3) The safety management of scenic spots is not in place.

The safety of scenic spots includes fire safety, personal safety of tourists, financial and property safety, etc. At present, some tourist attractions do not attach importance to safety management ideologically, and have not really established the concept of safety first and prevention first. They only pay attention to efficiency and ignore the importance of safety management.

(d) Not paying enough attention to guests' complaints.

Guest complaint handling requirements must be met.

The service quality of scenic spots is an important symbol of the comprehensive competitiveness of a local tourism industry, and it is the most effective way to show the connotation of local history and culture, publicize local culture and enhance the attraction of scenic spots. The identification of scenic spots, parking, rest, sanitation and other facilities, as well as the expressions and demeanor of tourism service personnel, are all important links to create a comfortable tourism atmosphere and create quality tourism. The specific countermeasures to improve the service quality of tourist attractions are as follows:

(a) Quality education for employees.

Scenic spots should establish quality first and excellent service, so that all employees are aware of the importance of service quality to scenic spots.

Through service quality education, let all employees know the basic ideas and methods of quality management in scenic spots, make employees master their own knowledge, technology and operation procedures, improve the professional and technical level of employees in scenic spots and reduce the occurrence of quality accidents.

(two) to establish and improve the service quality standards of tourist attractions.

Each scenic spot has different service standards for tourist attractions, which stipulate the standards that tourist attractions should meet, that is, what kind of services should be provided. The measurement scale of service quality inspection and control in scenic spots has been improved. Establishing a perfect service quality standard for tourist attractions plays a vital role in the development of tourist attractions.

(3) Effectively manage the safety of scenic spots.

1, improve the safety management system. Clear division of responsibilities through various safety management systems, standardize various safety behaviors, and establish and maintain safety management order.

2. Strengthen safety education and training. Mainly to strengthen the safety awareness and safety skills training of employees.

3. Implement safety supervision and inspection. First, check whether the goods are safe, such as whether the tourist facilities, safety facilities, amusement places and tourist environment in the scenic spot are safe, and whether the safety signs and life-saving appliances are complete and intact; The second is to check whether people's behavior is safe, such as whether there are illegal operations and violations of safety systems.

(4) Pay attention to complaints and improve tourists' satisfaction.

Tourists' opinions, complaints and satisfaction can better explain the service quality of scenic spots. By looking at the information feedback from tourists, we can comprehensively, timely and pertinently reflect the problems existing in the service quality, so that the problems and errors in the service can be handled in time, safely and reasonably, and similar errors can be avoided.

(5) Establish a service quality supervision system.

Give full play to the supervisory role of social forces and news media, regularly track and supervise the service quality of tourism service personnel, combine news media exposure with strengthening the industry management of tourism authorities, and solve the problems found in time.