How to write the personal annual work summary of travel agency?

Work summary is a comprehensive and systematic inspection, evaluation, analysis and research on the work of this year, in order to analyze the shortcomings and learn lessons for reference and improvement.

Model essay on personal annual work summary of travel agency

The 20__ year full of harvest was sent away, and a brand-new 20__ year was ushered in. When looking back on the past years, we are proud to find that 20__ years was a bumper harvest year of success, joy and hope for _ _ travel agencies. In the past year, under the correct leadership of the _ _ group company and with the strong support of the municipal and district governments, the _ _ travel agency has made outstanding achievements in all its work and made due contributions to the economic development of the tourism industry and the group company. At the end of the year and the beginning of the year, we summarized the work of _ _ _ Travel Agency in the past year, summed up the experience and lessons, and laid a good foundation for the work of _ _ _ Travel Agency for 20 years:

First, strengthen service awareness and improve service quality.

In order to improve the overall service level of _ _ Travel Agency, we organized and participated in the talent exchange meeting of _ _ College at the beginning of the year. At the meeting, we recruited a group of students majoring in tourism to enrich the travel agency, which greatly improved its reception strength. In April, all the staff of _ _ Travel Agency worked hard in accordance with the relevant regulations on the service quality of travel agencies. They successively organized trainings in Beishan on tourism professionals's professional ethics, employee's civilized code, tourism business knowledge, Japanese and puppet fortifications, and hired professors from the Tourism Department of _ _ College and leaders of the Tourism Bureau to train the interpreters in Beishan on historical knowledge and tour guide skills, which greatly enhanced the explanation power of Beishan and made preparations for the arrival of the tourist season. During the tourist season, because there are few lecturers and many tourists in Beishan, the lecturers are very hard, but their professionalism is commendable. Their explanation service and related services have been well received by tourists and city leaders, and have also made certain contributions to the protection of tourists in Beishan. At the same time, Beishan, as the window of _ _ _, shows the enthusiasm and simplicity of _ _ _ people and establishes a good external image for _ _ _.

Second, actively carry out internal and external contacts and make friends.

Three, establish and improve the rules and regulations, do a good job in the construction of tour guides.

According to the deployment of the company, the travel agency team was adjusted at the beginning of this year. According to the specific situation of few staff and heavy tasks of travel agencies, the newly appointed team made up for the shortcomings by establishing and perfecting rules and regulations, establishing the post responsibility system for interpreters and training system for interpreters. At the beginning of this year, it hired teachers from the Department of Tourism Geography of _ _ College for professional guidance, which enriched the strength of travel agencies from both software and hardware. Through training and actual reception, these personnel have greatly improved the overall reception level of travel agencies. There were no travel complaints throughout the year. At the same time, it also strengthens the cultivation of other qualities of tour guides, such as psychological quality, temperament and adaptability. The full-time tour guide of our travel agency has been well received by domestic and foreign tourists, which has laid a solid foundation for the steady development of travel agencies.

Four, unity from top to bottom, successfully completed the task of receiving the ruins of the _ _ _ fortress of the Japanese invaders.

It is an important part of the travel agency's work to receive the ruins of the Japanese fortress invading China. In view of the _ _ tourism fever, the number of tourists visiting is increasing year by year, and the requirements of tourists are getting higher and higher. In the past 20 years, travel agencies have strengthened the development and management of the ruins of the Japanese fortress invading China, increased the necessary service facilities, expanded the scenic spots, developed many sites, paved more than 2,000 meters of circular roads, and focused on training interpreters. The transferred office manager strengthened the management of the scenic spot. According to the management requirements of the higher authorities, the management personnel, lecturers and security personnel were trained in various aspects to make the management of scenic spots more standardized. In many receptions and explanations, it has been praised by friends at home and abroad and leaders of relevant departments for many times, which has improved the popularity of tourist cities. On the premise of developing tourism and expanding popularity, we pay more attention to social benefits, and receive local leaders, local working committees, women's federations, primary and secondary school students' teams, and army officers and men many times free of charge within one year, providing a base for relevant departments to carry out patriotic education. It ensured the daily reception of the Japanese invaders' fortress site, provided an educational base for the 20__ and September 18th activities, and made contributions. By the end of the year, the _ _ _ _ fortress site of Japanese invaders had received more than 80,000 domestic and foreign tourists, and the scenic spot earned more than 80,000 yuan.

In short, in the past 20 years, _ _ _ Travel Agency has managed internally, strengthened its service, established its image externally, and paid attention to benefits externally, exceeding the targets set at the beginning of the year, and achieved some achievements, but there are also some shortcomings. In the new year, under the leadership, supervision and guidance of the municipal and district management departments, and with the support of the group company, all the staff of _ _ Travel Agency will work harder and create new achievements for the enterprise with more enthusiasm. Make new contributions to the development of tourism.

The second travel agency personal annual work summary model essay

A year passed in a blink of an eye. In the past year, the performance of our travel agency has made a qualitative leap, more than doubling that of last year. This is the result of the collective efforts of all our staff, and it is the basis for us to continue to work according to this policy.

Although our economy has been greatly affected by the global financial crisis this year, it is a miracle that our travel agency has made great progress in tourism performance under such economic difficulties. And this miracle was achieved with the efforts of all our staff, which is very worthy of our summary.

Our travel agency was established on June _ _ _ _ _ year 10, and it has been more than three and a half years since it started its real business on April _ _ _ _ year 15. With the care and encouragement of the leaders, we keep learning and pushing ourselves, and our business has grown from scratch, from big to small, opening up a new road of tourism development of our own.

At the beginning of the establishment of the travel agency, it established the concept of creating a green channel for tourism with the interests of tourists as the starting point, without complaints or defects. The starting point is high and the requirements are strict. In order to satisfy tourists all the time and establish their image, we need to start with rooms, meals, doors, cars and tour guide services. First, we have done the following work:

In the process of tourism business, the most embarrassing thing is that tourists complain about a certain link in the tourism process, and they veto it with one vote. They never shirk their responsibilities and blame each other, but dare to take responsibility and don't create trouble for tour groups. They deeply realize the consistency of responsibilities and interests between tour groups and local agencies, build bridges of friendship with integrity, consolidate the achievements of business cooperation, and their contacts and popularity are rising!

We have noticed that travel agencies need to make profits, but it is not advisable to ignore a certain link or even get quick success and instant benefit in this process.

Second, based on the long-term, put the work into practice and make a fuss about the details.

Ensure high standards and strict requirements, and fundamentally realize the service concept of satisfying tourists, with zero complaints and zero defects. Creating a green channel for tourism is not empty, but can be felt by every tourist. It does not take tourists as the slogan, but really lets tourists find the feeling of God, thus establishing a brand, shaping an image and expanding their influence. Looking back on the course of one and a half years, up to now, we have received 23,247 tourists and organized 700 teams, achieving zero complaints and zero defects. A total of more than 500 letters of commendation were received from tourists, and the number of regular customers and friendly cooperation units increased continuously, with a good development trend, achieving a double harvest of social and economic benefits.

At present, our organization has 8 business personnel. 2 tour guides, fixed group tour guides 14, individual tour guides 10. The responsibility is very detailed. All the staff firmly establish the idea of _ _ not traveling in the dark and not losing face, and carry out their duties. Each of them has to pay a quality deposit ranging from _ _ 5,000 yuan at the beginning of their posts to ensure quality service for tourists. In order to avoid the convenience of all departments, the tour process is carried out in stages, mutual supervision, introduction of competition mechanism, encouragement of outreach activities, participation in national tourism promotion conferences 10 times and distribution of more than _ _ copies of various tourism promotional materials. The sound development of the business has played a very good role in ensuring the formation of synergy and consolidating the brand effect of the company.

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