What should I do if the tour guide forces shopping when traveling in Yunnan?

1. What to do if the tour guide forces tourists to make purchases

1. Negotiate between the two parties;

If the tour guide forces tourists to make purchases, tourists can first contact the tour guide The travel agency to which the tour guide belongs shall negotiate and resolve the matter.

2. Apply for mediation to the consumer association, tourism complaint acceptance agency or relevant mediation organization; after tourists complain, the consumer association, tourism complaint acceptance agency and relevant mediation organization will handle the matter in accordance with the law on the basis of the voluntariness of both parties. Mediation of disputes between tourists and tour operators.

3. Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the tourism operator;

4. File a lawsuit with the People's Court;

If you are forced to shop If there are many tourists and have requests for consent, representatives can be selected to participate in consultation, mediation, arbitration, and litigation activities.

5. Tourists have the right to request the travel agency to return the goods and advance the return payment within thirty days after the end of the travel itinerary, or refund the cost of separately paid travel items.

2. How to safeguard rights

According to the provisions of the "Measures for Handling Tourism Complaints": For major urgent demands that do not constitute valid complaints or tourists during the travel itinerary, the specific contents include: travel itinerary For major problems such as detention, no rooms at hotels, and inability to enter scenic spots, 12301 will inform tourism companies of relevant information under the authorization of the tourism supervision department to help tourists solve problems in real time and improve tourist experience. Tourist complaints that constitute valid complaints will be recorded and submitted to the National Tourism Complaint Reporting Platform.

3. Forms of Complaints

Consumer complaints can take the form of phone calls, letters, interviews, or the Internet conduct. However, no matter which form is adopted, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant’s name, gender, contact address, contact number, postal code, etc. The second is the basic situation of the respondent. That is, the name, address, phone number, etc. of the respondent. The third is the time, brand, origin, specifications, quantity, price, etc. of the purchased goods.

The fourth is the specific circumstances of the damage, the time when the problem was discovered, and the process of negotiation with the operator. The fifth is shopping vouchers, warranty cards, copies of agreement letters, etc.

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