Summary and experience of hotel work

Nowadays, with the continuous development of economy, the hotel industry has gradually developed and emerged as the times require. The following is my summary and experience of hotel work for everyone, for reference only, welcome to read.

Hotel work summary and experience: every employee working in a hotel should directly face the guests, so our employees' working attitude and service quality reflect the service level and governance level of a hotel. The cashier is the core part of this hotel. I know that my responsibility is great and my negligence will bring economic losses to the hotel. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we make further progress in our business knowledge and service skills, and we can better provide quality services to our guests and make them overjoyed.

There is a saying that is very good! Elimination is really not because you are incompetent, but whether you care about your job. Yes, it's not that you are not qualified for this job, but that you don't like it, so you can't do it well. Everyone is really dissatisfied with their present situation, but why are some of these humble jobs successful, while others are getting worse every day, and the final result is to be eliminated. It's very simple, that is, different attitudes towards work.

In the process of communicating with guests, we should pay attention to etiquette and politeness. It's impolite to stare at a guest all the time when talking with him. We should keep eye contact with our guests from time to time. Listen to the guest's opinions, don't interrupt the guest's speech, and keep nodding your head during the listening to show your respect for the guest. Smile when facing the guests, especially when the guests criticize us, we must keep smiling. No matter how angry the guests are, our smiling faces will "put out the fire" for them, and many problems will be solved. As long as we keep smiling, we will get unexpected results. In my opinion, only by paying attention to details, starting from small things and starting from small things will we make our work better.

Hotels are like a big family, unpleasant little things will inevitably happen at work, so in daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues, respect others and win respect for myself. Everything goes well at home. Only in this way can our hotel make great progress.

In these days, I have grown a lot and learned a lot, but I have also deeply realized and realized the shortcomings.

1. The service lacks flexibility and initiative and is afraid of making mistakes.

2. When encountering unexpected events, I lack good psychological quality and can't handle things calmly.

The new year is about to begin, and I will be down-to-earth and do things seriously under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their comprehensive quality, improve service quality, correct those deficiencies, strive for better development on this excellent platform of the group, and contribute their own modest contribution to the prosperity of the hotel.

Summary and experience of hotel work II. In the busy work, I have been working in the sales department for more than a year unconsciously. Looking back on this year's work experience, as a hotel salesperson, I have achieved the necessary results and basically completed the tasks assigned by the hotel, but there are still many problems.

When I first arrived in the sales department, I was just not very proficient in sales and unfamiliar with the new environment and new things. With the help of hotel, department and group leaders, I quickly understood the nature of hotel sales and its sales market. As a member of the sales department, I feel a great responsibility. As the facade and window of the hotel, my words and deeds also represent the image of the hotel, so I should improve my own quality, set high standards for myself and strengthen my professional knowledge and skills on the basis of high quality.

In addition, we should know the dynamics of the whole sales market widely, stay at the forefront of the market, strive to become a qualified salesperson as soon as possible after half a year's tempering, and strive to do our own job well.

In order to better complete the hotel's marketing work and achieve a win-win situation, this paper summarizes the sales work in the past six months from four aspects:

First of all, the cooperation of hotel departments.

I have worked in the hotel for more than a year. I used to be in the lobby, but the possible contacts were not as extensive as now. This is just friction, coordination and cooperation between teams. It is better to have the same leader in the same department, but it is different now. At this moment, all departments need to coordinate themselves. If you can't coordinate, go back to the leaders and team leaders, because they are all sales departments, and there are endless messes and chores.

Therefore, as long as there are guests involved in the scope of business or work, they must rely on their own personal feelings and personal strength to solve them.

Second, hotel management innovation

The so-called marketing is the leadership of the hotel, not only for the leaders to see, but also for the hotel leaders and relevant department leaders to understand and be familiar with various innovations. It also needs the recognition and understanding of the sales staff. I'm not talking about a literal explanation, but a substantive explanation.

For example, the introduction of new products and dishes can provide one or two samples for the sales department to taste, which can not only facilitate the sales staff to introduce new products and dishes, but also allow more people to put forward valuable opinions on new products. As the saying goes, one Zhuge Liang is worth three stooges.

Third, the hotel work experience

A new hotel is bound to encounter many unexpected difficulties in its development. Just like a baby, it needs everyone's love and care to thrive. Life tells us to persevere, persist in the pursuit of good things, persist in the vision of the future, and persist in the persistent challenge to the unknown life. The future is bright and the road is tortuous. The revolution has not yet succeeded, and comrades still need to work hard. Let's "advance and retreat together", create wealth for the hotel, reflect our own value, make unremitting efforts for a better tomorrow of the hotel, and make the hotel as wide and clear as the blue sky. At the same time, I hope this big family can become stronger and stronger.

The above is my summary and experience of working in the hotel for one year. The new year is coming, and I will work harder in the new year!

Hotel work and experience summary: three homes are warm harbors, and home can give people a feeling of happiness and comfort, which makes people think of it first when they are tired or happy. I have not only a small family that gave birth to me and raised me, but also a United and enterprising family-that is, a hotel. We all come from all corners of the country, and I believe that everyone has heard of the saying "It is predestined to meet thousands of miles away". It is because of fate that we get to know each other and get together here to form a harmonious, beautiful and United family.

Every day on the way to work in the hotel, I always have unspeakable joy, because that happy note has been beating in my heart. With the new green leaves sprouting, I miss my home. My parents often ask questions through my voice. I miss home. I miss everyone who is busy, struggling and enterprising every day. As the saying goes, "you depend on your parents at home and your friends when you go out." There are many brothers and sisters here, and the elders lead friends. They love and help us with spring-like warmth and summer-like enthusiasm. From them, I learned the joy of life and the joy of work. I study and work here, seize every opportunity to exercise myself and constantly develop and improve myself. I often look forward to tomorrow: a brand-new self, a mature self, can appear in front of everyone.

After work, I often think of some happy things and the kind of test that life has given me. It is good to experience some tests in life. "How can you see a rainbow without experiencing wind and rain?" . I think my work and life have taught me a lot. Looking back on the hotel for more than a year, memories are like an induction drawer, which will jump out when touched. In retrospect, the clean and hygienic conditions, hard but happy, unforgettable parties and monthly employee birthday parties, let us relax after work, and the ongoing sports meeting, full of competition, gave full play to the cohesion, centripetal force and team consciousness of all departments, which is my greatest feeling when working in the hotel.

The hotel is a big family, with laughter and tears at work and quarrels and friendship in life. We will always be a United team, dedicated, happy, efficient, United and cooperative. The hotel has done a lot for us, such as carrying out vocational training, holding various activities, holding skill competitions, and now giving keynote speeches, which has gradually improved our comprehensive quality in a subtle way. We should actively repay the hotel with gratitude, establish the host concept of "the hotel is my home, and love everything", give full play to the host spirit, integrate personal pursuit into the hotel development, and become the owner of the hotel.

Summary and experience of hotel work. 20xx, 65438+February, came to work in xx Hotel. After intense training, I became a western restaurant employee and began to feel at home. My new life has begun.

Because I am a new employee, the manager, supervisor and some colleagues of the western restaurant are strict with me and care about me. My colleagues in the bar and kitchen like me very much, and we are very happy together. I learned a lot with them, especially the knowledge of western kitchens. Because my dad was a famous chef when he was young, I can shine in front of him in the future, haha.

I love and cherish my work very much, and I do everything seriously every day. After my previous hotel internship, the theme of my graduation thesis on hotel tourism management is "on customer first", and I also integrated the concept of "customer first" into my work and life. In this big family, I am very happy every day, just like a happy little angel, sharing my happiness with my guests every day. Li Daren Hotel has breakfast in a western restaurant every day. Because the hotel has just opened, according to the business situation, there is not a buffet every day, and it is often a zero breakfast. Work summary In my hotel thinking, I think that although breakfast is free, guests have different feelings about buffet breakfast and a la carte breakfast. Breakfast buffet guests have many choices. If the taste is not suitable, they can choose other foods, which can be matched according to their own preferences, making it easier to achieve satisfaction. However, if the taste of food deviates from one's eating habits after ordering breakfast, there are often not many choices, and many good-quality guests will eat it silently even if they don't like it. Therefore, when western restaurants provide dim sum breakfast, I tend to show more concern and care to the guests and share my smile and happiness with them.

Unconsciously, I have been working in Lida for more than two months. A happy and beautiful life and work always make time pass quickly. In these two months, I feel that I have never had a happy job, which makes me live a full and happy life and makes me homesick.

Home is a warm harbor, which can give people a feeling of happiness and comfort, and make people think of it first when they are tired or happy. I have not only a small family that gave birth to me and raised me, but also a United and enterprising family-that is our Lida Hotel. We all come from all corners of the country, and I believe that everyone has heard of the saying "It is predestined to meet thousands of miles away". It is because of fate that we get to know each other and get together here to form a harmonious, beautiful and United family.

Every day on the way to work in the hotel, I always have unspeakable joy, because that happy note has been beating in my heart. With the new green leaves sprouting, I feel homesick and think of my parents' small home, which is often asked by my voice. I miss home. I miss everyone who is busy, struggling and enterprising every day. As the saying goes, "You depend on your parents at home and your friends when you go out to write a paper". There are many brothers and sisters here, and the elders lead your friends. They love and help us with spring-like warmth and summer-like enthusiasm. From them, I learned the joy of life and the joy of work. I study and work here, seize every opportunity to exercise myself and constantly develop and improve myself. I often look forward to tomorrow: a brand-new self, a mature self, can appear in front of everyone.

The hotel is a big family, with laughter and tears at work and quarrels and friendship in life. We will always be a United team, dedicated, happy, efficient, United and cooperative. Li Daren Hotel has done a lot for us, such as carrying out vocational training and holding various activities, which has gradually improved our comprehensive quality in a subtle way.

We should actively repay the hotel with gratitude, establish the master concept of "Lida people are my home, love every plant and tree", give full play to the master spirit, integrate personal pursuit into the hotel development and become the owner of the hotel. A new hotel is bound to encounter many unexpected difficulties in its development. Just like a baby, it needs everyone's love and care to thrive. Life tells us to persist, persist in the pursuit of good things, and persist in the vision of future life. The future is bright and the road is tortuous. I firmly believe that our future is not a dream.

Let's "advance and retreat together", create wealth for the hotel, reflect our own value, make unremitting efforts for the bright future of Li Daren Hotel, and make Li Daren Hotel as broad and clear as the blue sky. I hope this big family will become stronger and better.