A detailed lecture on practical test points for tour guides: How to deal with tourists’ deviant words and deeds

This article? Focuses on practical test points for tour guides: How to deal with tourists’ deviant words and deeds? It is organized for you by the Tour Guide Qualification Examination Column. For more content related to the Tour Guide Qualification Examination, please pay attention to this website!

The handling of tourists' deviant words and deeds must be prudent, realistic, reasonable, and legal.

In order to correctly handle such problems, tour guides should do the following: ① Actively publicize relevant national laws and regulations; ② Provide necessary reminders and warnings; ③ Carefully investigate and verify; ④ Deal with it seriously.

1. Handling of attacks and slanderous remarks:

① Actively promote China, introduce our country’s national conditions, and answer tourists’ questions seriously; ② Face the deviant words and deeds of a small number of tourists , we must conscientiously clarify our country's stance and views on relevant issues, and seek common ground while reserving differences; ③ If someone attacks or slanders wantonly, they must refute it sternly, and the refutation must be confident, clear-cut, reasonable and well-founded, and report to the relevant departments when necessary.

2. Handling of violations:

① Once discovered, organize it immediately, but make it clear and point out that the behavior violates Chinese laws. ② Report illegal activities to relevant departments and cooperate with investigation and verification, and deal with them according to the severity of the case.

3. Handling of religious activities

4. Handling of violations:

(1) Handling of violations of relevant regulations of scenic spots and scenic spots:

① If violations are discovered, stop them; ② If the violator does not listen to the advice, report it to the relevant department and deal with it seriously.

(2) Handling of deviant behavior by women:

① Solemnly point out the seriousness of the consequences of the offender’s behavior and ask them to correct it immediately; ② Overseas tourists must be clearly informed Let them respect and abide by the Chinese moral values ??and the code of conduct between the opposite sex. (The correct approach for female tour guides regarding misbehavior by tourists of the opposite sex is: ① behave modestly; ② clearly refuse; ③ take measures.

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