Personal service procedures mainly include

Personal services mainly include service preparation and shuttle service.

I. Service preparation

After accepting the task of receiving individual tourists, tour guides should first read the reception plan carefully to understand the specific details of the task, including the reception date, the arrival time of the flight or train, the names and numbers of tourists, whether their hotels, flights or trains and the number of people have changed, what services they provide, whether they will arrive at the hotel with other tourists, etc.

Make preparations before departure, including the names or welcome signs (stop signs), maps, guide signs, badges, flags, stop signs, etc. of the tourists to be greeted. At the same time, check the required tickets, such as departure plane (car, boat) tickets, menus, travel vouchers, etc.

To contact the means of transportation, the tour guide should confirm the driver's name with the planning department of the travel agency and contact the driver, agree on the departure time and place, and know the model and car number.

Second, the docking service

When the guests arrive at the store, the bellboy should take the initiative to welcome them. Then help the guest unload the luggage from the car, and ask the guest to confirm the number of luggage pieces to avoid omission. At the same time, write down the car number of the guest (if there is any mistake, you can quickly find out the whereabouts of the luggage according to the car number written down).

Guide the guests to the reception desk to check in. The bellboy puts the luggage 2-3 meters away from the front desk, stands beside the luggage in a correct posture, looks after the luggage for the guests and waits for the guests to register. After the guest completes the formalities, the bellboy gets the key from the front desk, and the accommodation registration form delivers the luggage to the guest room according to the room number.

Introduce the key requirements to the guests before opening the room. After opening the door for the guest, browse whether the guest room meets the requirements, and then invite the guest to enter the guest room first. After entering the room, the bellboy quickly put the luggage on the rack or according to the guest's instructions, and then returned the key to the guest.

Matters needing attention in personalized service

service attitude

When receiving individual travelers, tour guides should always maintain a warm, patient, meticulous and thoughtful attitude, respect the opinions and demands of each individual traveler and try their best to meet their needs.

quality of service

Tour guides should provide high-quality tour guide services, have a deep understanding of tourist attractions and tourist routes, be able to answer tourists' questions and give appropriate suggestions.

Service flow/procedure

Tour guides should be familiar with the reception process of tourism teams, including transportation, accommodation, catering, sightseeing and other links to ensure the safety and comfort of tourists.

Service security

Tour guides should always pay attention to the safety of tourists, abide by safety regulations and ensure the personal and property safety of tourists.