What kind of car services are provided by self-driving and car rental?

in car rental business, self-driving car rental includes: self-driving daily rental and self-driving long-term rental (weekly rental and monthly rental); The cost of car rental includes five types of car rental services: daily car rental, intercity car rental, car pick-up, car drop-off, and wedding car rental.

Normal car rental process

At present, most car rental companies have similar car rental processes.

Step 1: Choose a car online

At present, most car rental companies need customers to register their members through the Internet or telephone first, and then they can rent a car through the Internet or telephone. We can choose our favorite vehicles in the website according to our own needs, compare the prices and models, determine the time to pick up the car and return it, and submit the order after picking up the car.

after the car booking is successful, we will receive a car booking confirmation, usually in the form of SMS. Individual car rental companies will call for confirmation and pick up the rented car according to the time and place in the confirmation information.

during weekends and some small holidays, it is the peak period of car rental. In order to avoid the situation that there is no car to rent, it is suggested that friends who want to rent a car at these times should rent a car in advance, and the earlier the car rental, the cheaper it will be.

Step 2: The store signs the contract/picks up the car

1. Providing procedures

There is no difficulty in picking up the car. Just go to the car rental company's store to pick up the car according to the agreed time and place. However, it should be noted here that the driver needs to carry a legal China driver's license and a normal credit card. If the renter himself doesn't have a driver's license, or the renter is not the renter himself, some rental companies will be allowed to bring both ID cards and driver's licenses to pick up the car. However, some rental companies have strict requirements. In case of such problems, it is recommended to confirm and negotiate with the staff of the rental company before picking up the car.

Credit cards are usually used to pay for car rental, and are frozen as a deposit that may violate the rules. The deposit amount is generally around 1, yuan or 2, yuan, which can be met by ordinary credit cards. The staff will refund the deposit to the customer when returning the car. (The illegal deposit will be refunded within one week after returning the car.) Most car rental companies require to use credit cards for settlement, but some larger companies can also allow customers to use savings cards.

due to the limited number of vehicles in the car rental company, there may be some discrepancies between the vehicles we booked and the vehicles we provided. The usual practice is that the car rental company will allocate vehicles of the same level, model and price as much as possible to meet the needs of customers. Larger companies will negotiate with customers in advance, and some car rental companies will deploy on the spot. In short, there will be no cars available or there will be a big difference in models.

2. Signing a contract

Every customer will sign a car rental contract when renting a car. The content of the contract is fixed, and we can't change it. Moreover, because the terms of the contract are generally many and the length is long, most customers sign it without reading it. However, we suggest that some responsibilities in the contract should be asked in advance to prevent subsequent wrangling.

under normal circumstances, the contract will indicate the basic information such as the information of the renter, the time of renting the car, the price, etc. We must first make sure that these contents are accurate. If there is any doubt about the attribution of some responsibilities in the process of using the car, we should also ask the staff in advance, or ask the staff to answer the responsibilities that often appear in the process of using the car and point them out in the contract. Some details that the renter cares about will be listed for everyone after introducing the rental process.

3. Pick up the car and check the car

After signing the contract, the staff of the car rental company will accompany the customer to check the vehicle condition, including the record of mileage, fuel storage, appearance and interior integrity, etc. At this time, we need to carefully check the appearance, interior decoration and other aspects of the car body. If scratches, damages and other injuries are found, we should confirm them at the first time, and ask the staff to record them to avoid problems in subsequent responsibility attribution. After completing these procedures, we can use the vehicle normally.

it needs to be emphasized here that after checking the appearance and interior, you must ask the location of vehicle formalities, such as the driving book and insurance policy. Check the effective time of insurance, the annual inspection time of vehicles and the insurance items, so as to be aware of them. And whether the spare tire, triangle and fire extinguisher are complete should also be confirmed in advance.

Step 3: Return the car

After using the car, we should drive the car back to the designated store before the agreed return time, and ensure that the oil storage is the same as when picking up the car. At the same time, we should unfreeze the deposit with the credit card when picking up the car, check the carry-on luggage after the formalities are completed, and then the car rental business will be over. However, when returning the car, the staff will still carefully check the appearance. At this time, they should cooperate with the staff to check and confirm.

Additional services and precautions

The most basic car rental process has been introduced, and I believe there are still many detailed questions. Let's list some common questions for explanation.

● Rent a car in advance

Ideally, you can rent a car at any time and pick it up at any time. However, due to the booming car rental business in recent years, the car source of the car rental company is limited, so the sooner the better. According to our experience, it is only necessary to book a car three to five days in advance in normal times. If it is a holiday or a long holiday, it is necessary to book a car at least one or two months in advance to be safe.

● Handling of accidents when going out

Most car rental companies will advise customers to contact the insured insurance company as soon as possible or the car rental company to handle the accident on their behalf. You should make sure in advance when you pick up the car, and leave the phone numbers of various channels. If there is a problem, you can ask for help as soon as possible.

● There is an accident compensation problem

Through understanding, it is found that each car rental company has different ways to deal with the compensation problem after an accident. Larger car rental companies usually give priority to insurance companies to make claims, and customers don't have to bear any expenses if they scratch. Even if there is a serious accident, the customer will compensate the part beyond the insurance coverage at most.

For the sake of cost, some smaller car rental companies have low insurance coverage or even incomplete insurance coverage. Although they can use insurance to pay compensation after an accident, the coverage is very small. Even some car rental companies will impose some financial penalties on their customers after the accident. Here we need to confirm in advance before renting a car, and if possible, choose a company with big brand and good reputation to rent a car.

most companies will give priority to using insurance to pay for accidents, but if the vehicle has an accident, if it can't continue to be used, it will have an impact on the guests who rent the car later, or the trailer fees, parking fees, delay fees, etc. incurred during the period do exist. It is understood that the implementation standards of each company are different, and there is no unified conclusion on the specific amount of joint compensation required by consumers.

● The problem of oil storage when returning the car

At present, the car rental company will require the oil storage when returning the car to be the same as when picking it up, so try to pay attention to the oil storage in the car when returning the car. If you return the car in a hurry and don't go to the gas station, the car rental company will calculate the difference in oil quantity according to the oil storage meter and convert it into the oil price at that time to make up the payment, but this judgment will definitely have errors, which no one can avoid. When returning the car, there is a lot of fuel left. Most car rental companies can convert the excess fuel into cash and return it to consumers. However, it does not rule out the possibility that individual car rental companies will not return it. Some car rental companies will charge the returned fuel price into the membership card, so they can only rent the car next time and cannot withdraw it. Therefore, it is best to ask in advance when returning the car.

● It is necessary to delay the return of the car for temporary reasons

If you have to delay the return of the car under certain circumstances, you should contact the car rental company as soon as possible, of course, the sooner the better, and leave some time for the car rental company to arrange the subsequent use of the car. Usually, it is only necessary to determine the final return time, and pay the generated rental amount when returning the car. However, some car rental companies will charge some extra fees for this, so try to avoid this situation.

● Rent a car without credit

Almost all car rental companies require that it must be settled by credit card, and a part of the credit amount should be frozen as a deposit when picking up the car. Of course, some friends may not have credit cards, so in some car rental companies, savings cards can also be used for car rental, but there are certain requirements for the balance in the card, and not all car rental companies accept savings cards for settlement, so we need to know in advance.

● Returning cars in different places

Nowadays, some car rental companies provide car return services in different places. However, through understanding, it is found that although there are not a few car rental companies that carry out such services, they have higher requirements on vehicle types, use time and return places, and more are to meet the requirements of customers with the same needs. If you want to pick up the car from Beijing to Shanghai, you need to meet a friend who intends to pick it up from Shanghai and drive to Beijing. And the time is basically the same as the choice of car models, so it is not as wide as the choice of ordinary car rental, and some labor costs may occur during the period, and the cost of the car during the vacant period may be different. Of course, for friends in need, it is best to consult a larger car rental company, where there are many car sources and customers, and it is more likely to meet the requirements of car rental in different places.

● hitchhiking

Nowadays, many car rental companies carry out the so-called "hitchhiking" business. Simply speaking, these vehicles in the car rental companies need to be deployed frequently, which may be between different regions, and it is of no value to drive empty. If there are friends who happen to be traveling together, they can start together, and the price of hitchhiking is much lower than that of normal car rental. However, the number and destination of hitchhiking are relatively fixed, and the selectivity is not great. In order to improve the probability of hitchhiking, it is definitely more reliable to choose those big companies with more car sources.

Summary:

According to the previous car rental experience, the car rental process is very simple, and the procedures are not cumbersome. However, according to the scale of the car rental company, there are still many details that need to be paid attention to, especially the vehicle procedures, insurance and other responsibilities to avoid unnecessary disputes.