Travel Agency Integrity Management Commitment Letter

Letter of Commitment for Integrity Management of Selected Travel Agencies (General 5 articles)

A letter of commitment is the promisor’s complete agreement to the offeror’s offer, expressed in writing. A contract is usually required to be concluded in writing, and its commitments must also be in writing. Below is a list of selected travel agency commitment letters (5 general articles) that I compiled. You are welcome to share them.

Travel Agency Commitment to Integrity Management Part 1

In order to implement the relevant requirements of the National Tourism Administration on integrity management, and actively respond to the "Quality Tourism, Safe Travel" Suzhou advocated by the Suzhou Municipal Tourism Bureau The city's travel agency service improvement action plan focuses on shaping the brand of "Quality Suzhou, Sunshine Tourism", promoting Suzhou to create a national all-region tourism demonstration area, and building a unique and charming international cultural tourist attraction. This travel agency solemnly promises:

1 , Be honest and trustworthy, and operate in compliance with the law

Strictly fulfill the legal obligations of tourism enterprises and consciously safeguard the legitimate rights and interests of tourists. Actively follow the transaction principles of voluntariness, equality, fairness, honesty and credit, and do not cheat for profit or take ill-gotten gains. Our agency implements an internal integrity evaluation mechanism and implements the requirements for honest service into all aspects of tourism services. Put an end to illegal activities that organize tourists to participate in pornography, gambling, drugs and other content during tourism activities.

2. True propaganda and correct guidance

Promote tourism products and services objectively, comprehensively and truthfully, and do not make false or misleading propaganda. The information disclosed is sufficient and informative to guide tourists to make rational choices.

3. High-quality services and rejection of violations

Provide tourists with high-quality travel routes at reasonable prices, and resolutely do not use "black agencies", "black shops", "black cars" and "black guides" ” and do not cooperate with unqualified suppliers.

4. Reasonable pricing, clearly marked prices

Clearly, clearly and truly indicate prices in business activities. Resolutely resist "unreasonable low-price travel" and illegal activities such as inducement, deception, coercion or disguised forced consumption. Let tourists travel freely and not organize tourists to participate in self-funded projects and shopping projects other than those agreed in the contract.

5. Standardize contracts and fair transactions

Take the initiative to use travel contract model texts. Fair transactions and orderly competition shall be carried out, and unfair business practices shall not be used to disrupt the order of the tourism market and harm the legitimate rights and interests of tourists. Arrange travel itineraries, accommodation standards, travel projects and provide other travel services in strict accordance with the travel contract to ensure service quality.

6. Resolve disputes promptly and fairly

Set up full-time personnel to listen carefully to tourists’ opinions and suggestions, handle tourism complaints in a timely manner, keep written records, and establish a tourism complaint file management system. Take the initiative to take responsibility and make reasonable and legal decisions on handling tourism complaints in accordance with laws and regulations with a positive attitude. For major tourism complaints, the person in charge will personally handle them and report to the local tourism administrative department. Publish the complaint hotline, resolve consumer disputes fairly, and meet the reasonable demands of tourists.

7. Standardize services and build brands

Provide tourists with high-quality, considerate, and trustworthy tourism products and services, establish a good reputation among tourism operators and practitioners, and create an excellent brand. Effectively control the travel group's itinerary, and use methods such as telephone follow-up inspections, quality feedback forms, and interviews with individual tourists according to the different stages of the tour group's travel to understand tourists' satisfaction, identify problems, and solve them in a timely manner.

8. Establish branches in accordance with the law and strictly manage branches

Be fully responsible for the branches and service outlets established, and provide full guidance and supervision for them. If any violations occur in our branches and service outlets, our company is willing to proactively activate the internal control mechanism and suspend or close the illegal branches or service outlets as appropriate.

This unit is willing to accept the supervision of tourists, all walks of life, industry associations and administrative departments. If it violates its commitments and has problems such as "unreasonable low-price travel", it is willing to accept the maximum punishment from the regulatory authorities and will have no impact on the interests of the company. Double compensation will be given to tourists who suffer damage. Travel Agency Integrity Management Commitment Part 2

In order to further strengthen the concept of "integrity tourism", comprehensively promote the construction of tourism integrity, shape a good image of the Nantong tourism industry, protect the legitimate rights and interests of tourism consumers, and reflect the tourism product routes and The transparency of price composition improves the satisfaction of tourism consumers. The travel agency now solemnly makes the following commitments to the city's tourism consumers:

1. To operate legally, abide by the law, operate with integrity and always adhere to "quality first" With the purpose of "integrity-based", "integrity management" runs through the entire process of business operations, and honest services run through every aspect of tourism services.

1. Tourism enterprises sign a self-discipline commitment letter to strengthen the role of industry self-discipline, consciously abide by self-discipline conventions, and voluntarily accept penalties for breach of trust.

2. In the production process of tourism products, we must operate with integrity, provide quality routes and reasonable prices, achieve unified products and prices, and consciously resist the phenomenon of zero negative group fees.

3. During the sales process, it is necessary to sign a standardized travel contract with tourists issued by the tourism authorities, clarifying prices and service details.

4. Resolutely do not use "black clubs", "black cars" and "black directors".

5. In the internal management of the enterprise, adhere to the awareness of integrity, improve the management system, establish an integrity evaluation mechanism, and implement the requirements of integrity service into all aspects of tourism services.

2. Do not make false, untrue or vague advertisements. In the process of releasing and selling tourism products, we must adhere to unified advertising, unified corporate image, unified products, unified prices, and unified service quality. . In the process of releasing tourist routes, we insist on not making false or excessive publicity, and do not use untrue advertising slogans to induce consumers.

3. Do a good job in signing travel contracts and sign standardized travel contracts with tourists approved by the tourism authorities, clarifying prices and service details. Outbound travel teams of international tour groups should be equipped with qualified tour leaders.

IV. Strictly select tourism business partners based on industry qualifications and reception quality

1. Establish a supplier qualification review and filing system, and select local travel agencies and hotels with high qualifications and good reputations , restaurants, attractions, car companies, and stores, and conduct investigation, verification, and filing of their various qualifications.

2. Within the scope designated or recommended by the destination tourism department, select and review the travel agencies that receive the group tours. Those with excellent reputation and performance will be given priority to ensure the stability of the quality of the travel products sold by the tour groups. .

3. Sign a written group accepting agreement with the group accepting agency as required.

5. Strictly abide by the promised travel standards and travel activity arrangements. Provide travel services, arrange travel itineraries, arrange food and accommodation standards, and arrange travel projects in strict accordance with the travel contract or individual travel agreement. Effectively control the travel group's itinerary to ensure service quality. According to the different stages of the travel group's travel, we use telephone tracking inspections, quality feedback forms, and individual tourist interviews to understand tourists' satisfaction, identify problems, and solve them in a timely manner.

6. Strictly control travel shopping and self-selected and self-funded travel activities, insist on holding pre-departure briefings, so that tourists can travel clearly, and do not organize tourists to participate in self-funded projects and shopping projects other than those agreed in the contract.

7. Seriously handle tourism complaints and provide after-sales services for tourism products.

Establish an outbound tourism service quality management system. Establish and improve outbound tourism service quality inspection agencies and supervision mechanisms, and supervise and inspect outbound tourism services in accordance with these standards.

2. Do a good job in supervising service quality. Carefully listen to reasonable suggestions and opinions from tourists through the "Quality Feedback Form" and other methods; conduct statistical analysis on the collected feedback information from tourists to understand tourists' satisfaction with the outbound tourism services of tour groups.

3. Improvement of service quality. Analyze existing quality problems based on tourist satisfaction and determine the causes of quality problems. Take effective measures to address the causes of quality problems to prevent similar problems from happening again and achieve continuous improvement in the quality of outbound tourism services.

4. Complaint handling. Complaints from tourists should be carefully accepted, registered and recorded, and handled in accordance with the law. Designate full-time personnel to handle tourist complaints. For major tourism complaints, key managers should handle them personally and report to the local tourism administration department.

5. Establish and improve the complaint file management system.

8. Refuse to affiliate operations and contract operations. Regarding the above commitments, our unit is willing to accept the supervision of tourists, all sectors of society, industry associations and administrative departments. If we violate the commitments, it will damage the interests of tourists and damage Nantong City. Regarding the image of the travel agency industry, our company will obey the handling of the industry association and the legal punishments of the Tourism Bureau.

Commitment party: (seal)

Legal representative: (signature)

Year, month, day, travel agency’s commitment to integrity management Part 3

In order to create Yunnan into a veritable tourism province, establish a brilliant brand image of CITS, and adapt to the development of tourism in the new century, this travel agency tourism service commitment letter is issued. A journey that truly satisfies you with freedom, freedom, and pleasure.

Here, we solemnly promise:

1. We will receive individual travelers and groups every day, so that you can avoid having trouble realizing your dream of traveling when you have time due to various restrictions such as the number of people.

2. The first company to launch a full independent private car service, where you can voluntarily choose the travel model and car model and are not restricted by factors such as the number of people.

3. Travel routes, hotel stars, service standards, transportation, tour guide levels, and special care (such as translators, accompanying medical staff, full escorts, local escorts, etc.) can all be chosen voluntarily .

4. During the trip, you can freely control the time for sightseeing in scenic spots, fundamentally changing the traditional and rigid tourism reception operation mode that only allows you to say goodbye to the beautiful scenery in a hurry and just take a look at the flowers.

5. You can freely choose the scenic spots in the scenic area. You can voluntarily give up the spots or scenic spots that you have visited or are not interested in.

6. Both parties of each group (regardless of the number of people) sign the Yunnan Province Tourism Standard Contract. We will strictly abide by and strictly implement all the promises made by our company to you in the tourism contract. Really clear consumption.

7. Our company will provide corresponding insurance (regardless of nationality) in accordance with the "Regulations of the People's Republic of China on Travel Personal Accident Insurance" throughout the process.

8. During the trip, our agency will strictly implement the Tourism Bureau’s clear regulations on shopping, respect your voluntary shopping wishes, and arrange only one purchase per day (no more than twice in special cases), length of stay Make sure to give it an hour or so and really plan your time around the scenery.

9. Correspondingly ensure preferential ticketing for planes, cars, boats, etc. during travel and during transportation.

10. During the travel period, our company will absolutely ensure that your journey is smooth, connected, warm and enjoyable. We have also opened a 24-hour telephone line and quickly handle emails, and we sincerely provide you with corresponding fast and high-quality services at any time.

Address:

Postcode:

24-hour travel hotline:

Fax:

Sales e-mail :

Business cooperation e-mail:

Complaint e-mail: Travel agency’s commitment to honest management Part 4

Build a healthy and harmonious tourism for *** colleagues Market environment, insisting on honest operation and creating high-quality services, and striving to be an honest travel agency, Huanggang Youth Travel Agency solemnly made the "seven dos" and "seven don'ts" commitments to the city's tourists:

1. "Seven Dos" for travel agencies to operate services with integrity

1. Strictly abide by national laws and regulations and insist on operating in accordance with the law. Handle tourist complaints promptly and properly to safeguard tourists’ legitimate rights and interests.

2. The travel agency shall implement a delegation system for its employees engaged in travel agency business, strengthen the management of travel agency sales departments and employees, and assume responsibility for their business operations.

3. Sign labor contracts with travel agency employees, pay employees’ wages and tour subsidy on time, and do not deduct the labor remuneration that employees should enjoy.

4. During the tourism reception service process, choose a local travel agency and tourist car company with a good reputation to sign a contract and standardize the service process.

5. Provide tourists with tourism products of consistent quality and value, introduce product information truthfully, and do not deceive guests.

6. Use standardized travel text contracts, clarify prices, service standards and other matters, abide by contract agreements, fulfill service commitments, and consciously maintain the order of the tourism market.

7. Strengthen production safety management, implement the safety responsibility system, and apply for travel agency liability insurance to ensure the personal and property safety of tourists.

2. "Seven Don'ts" for travel agencies to operate services with integrity

1. Do not operate beyond the scope, do not illegally transfer or transfer the "Travel Agency Business License" in disguised form, and do not engage in affiliated contracting .

2. Do not use vehicles that do not have tourism operation qualifications and people without tour guide certificates or team leader certificates to receive tourists.

3. Do not engage in unfair competition that is lower than cost price such as "zero tour fee" or "negative tour fee".

4. Do not violate the contract, do not lower service standards, and do not organize participation in self-funded projects and shopping projects other than those agreed in the contract.

5. Do not publish false tourism information and advertisements, do not mislead tourists with ambiguous language, and do not deceive tourists.

6. Do not intentionally default on group payments or infringe on the interests of guests.

7. Do not introduce or provide content to tourists that harms national interests and national dignity, contains content that is ethnic, racial, religious, gender discriminatory, contains superstition, and content prohibited by laws and regulations. Travel Agency Commitment to Integrity Management Part 5

According to the "Travel Agency Regulations", Kunming Ailu Travel Agency (business license number xxxxxx) is required to pay 300,000 yuan in accordance with the law (amount in capital letters: 300,000 yuan) quality guarantee deposit for travel agencies. According to the agreement (numbered xxxxx) signed between our bank and the travel agency (hereinafter referred to as the applicant), our bank made the following commitments to ensure that the applicant pays:

1. The applicant violated the travel contract and infringed upon the The legitimate rights and interests of tourists must be compensated for their losses if verified by the tourism administration department.

2. The applicant suffers losses from tourists’ prepaid travel fees due to dissolution, bankruptcy or other reasons.

3. In accordance with the judgment, ruling of the People's Court or the award of the arbitration institution, the applicant must compensate the tourists for their losses.

If the applicant fails to pay the above fees or losses by then, our bank guarantees that it will receive the "Travel Agency Quality Guarantee Fund Withdrawal Notice" and the "Tourism Administration Department's Decision to Allocate Travel Agency Quality Guarantee Fund" issued by the tourism administrative department. 》 and other relevant supporting documents, perform the guarantee obligations within the guarantee limit within 5 working days.

This guarantee commitment letter is valid from October 1, 20xx to October 1, 20xx.

Guarantee bank (seal);